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Aviva and The Cloud

Aviva and The Cloud. Toby Redshaw , Group CIO. Setting the Scene 314 Years of Insurance Experience. 1963 Great Train Robbery. 1797 Norwich Union founded. 1696 Hand in Hand founded . 1848 Travel insurance invented. 2009 Move to the global brand. 1896 Pioneering Motor Insurance.

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Aviva and The Cloud

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  1. Aviva and The Cloud Toby Redshaw, Group CIO

  2. Setting the Scene314 Years of Insurance Experience 1963 Great Train Robbery 1797 Norwich Union founded 1696 Hand in Hand founded 1848 Travel insurance invented 2009 Move to the global brand 1896 Pioneering Motor Insurance 1912 Titanic Sinks 1817 Newcastle lighting by gas

  3. Setting the SceneSome of Aviva’s Cloud Experience Aviva World Multi-award winning global intranet, knowledge management, collaboration , social media and construction platformin 10 languages Group CIO 10 years Cloud experience across a range of industries/markets Process Designer Business Process management design software in use across the globe Sales Force Automation Distributed sales force and relationship management solutions trialled in Europe and UK Portfolio Management Project and Portfolio Management tools in use in UK, Europe and North America HR Solution Core HR platform live in Europe, near-live in North America

  4. What is Aviva World? 47,787 active users across the globe 8.2M views in August 2010 Microsoft Sharepoint 2007 4562 active Teamsites One office built its own car park booking system to improve throughput Top business teamsite: Underwriting Top social teamsite: Aviva Gaming Club Delivered a Talent management application using an off the shelf web part and some customisation for 10th the planned cost and in ¼ of the planned time Available in 10 different languages Un-Innovation Killer Discovered talent deep within the organisation, outside of IT, who were innovating and solving business problems with the new tools The platform enables global events such as Aviva Day and the Customer Cup competition Globally accessible forums are used for live chat sessions by Exec Committee members Business problems across the globe are solved through the forums or comments on blogs

  5. The Aviva World StoryChange the IT Brand and Culture: FBC and a Big Win! Go Live: 45,000 users across the Globe Very competitive multi-bid scenario Deliver in half the time for half the cost! 18 months of effort to deliver an intranet project with a single vendor bid! Delivery record: 143 days Decision: Need to get moving Viral adoption, zero training footprint Lightweight governance, agile delivery Need an experienced, global partner Full MS Sharepoint implementation Cost effective, feature rich, extensible Platform Decision: Project kick off…

  6. Self Managing Communities and SecurityWho do you want driving security ? Where is your data stored? Needs legal input early in the project Community becomes mostly self regulating, aligned to published guidelines Information classification is critical. What can and can’t be stored in the Cloud? QA/Testing is critical to control design. Engage Audit early in the process Cloud services are generally location insensitive, which can increase risk e.g. Internet Café access Access beyond the firewall can be done, with minimal administrative overhead

  7. Lessons from the Coalface “How much control of content should there be? How much oversight does it need?” “Modern, more impactful tools and techniques bring a fresh perspective to the rest of the technology stack” “It’s a critical part of the cultural change agenda. People’s workplace expectations are changing” “The gift that keeps on giving. Value is created across the globe in unexpected ways” “Best of Value approach. Understand real business needs to establish appropriate SLAs and functions”

  8. Construction What’s different about The Cloud? How the Cloud can reduce administration and management headaches: £ Investment Enterprise Architecture £ Maintenance Portfolio Management Administration Headaches Time & Effectiveness Leaks The “4 Box” model of IT states shows that reducing admin and the headache side of IT adds key leadership time to things that mater to the business

  9. Over the Horizon Smart technology roadmap opens up a huge range of opportunities for communication and collaboration Two big “game changers”: Analytics and Business Process Management, integrated Cloud is not about software development, it’s about putting tools in the hands of Innovators across your company Long Term Mid Term Short Term

  10. In Summary… “Get in the deep end of the pool, you’ll learn more” “Conceptually simple, technically complex” “Pitfalls: do not underestimate cultural impact within the org or changing expectations of employees ” “Has to have a near zero training footprint and be useful from day one”

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