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New Technologies in Servicing and Collections

New Technologies in Servicing and Collections. Moderator: Jackie Bohline, Veri-Tax Speakers: David Cannone, Veri-Tax Tom Cox, Accutrac. 2016 Knowledge Symposium November 7 – 9, Sheraton Downtown, Nashville, TN. The Accutrac Advantage. Our Products. Validation RPC-Verification

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New Technologies in Servicing and Collections

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  1. New Technologies in Servicing and Collections Moderator: Jackie Bohline, Veri-Tax Speakers: David Cannone, Veri-Tax Tom Cox, Accutrac 2016 Knowledge Symposium November 7 – 9, Sheraton Downtown, Nashville, TN

  2. The Accutrac Advantage

  3. Our Products • Validation • RPC-Verification • Warm Transfer • Place of Employment Verification • Due Diligence (government contracts)

  4. Validation Via the telephone, we establish confidence that the provided information is true and correct. We possess the resources and capability to validate phone numbers, and addresses that you supply to us. Detailed information will be sent back to you in a timely manner for each account based upon our findings.

  5. RPC (Verification) We utilize and search various data sources to compile a comprehensive collection of information. Next our call center agents strategically analyze each unique piece of data. Finally, our call center associates manually verify information. Accutrac compiles data from multiple sources that we test on a regular basis to ensure effectiveness. We utilize a highly skilled staff to make contact with the subject and verify information in a friendly and respectable manner.

  6. Warm Transfer We utilize and search various data sources to compile a comprehensive collection of information. Next our call center agents analyze each unique piece of data. Then, utilizing our compliance methods, our skilled agents initiate calls. Once contact has been made with the correct party, the call is transferred to your agents. *Primarily directed towards student aid and first-party markets.

  7. VOE (POE verification) Our call center agents initiate phone calls from the POE information provided from the client. Once contacted, our agents can collect and validate the following employment information: • POE name • POE address • POE phone • Date of Hire • The verifying party and their position • Our method of verification (I.E. verbal, fax, email) • Other special notes regarding the employment • The date and time of the verification

  8. Due Diligence We have the capability to perform due diligence on government contracts including state, local, and federal. We also house the solutions to work with class action lawsuits handled by law firms.

  9. On-boarding Process • Completion of RFI • Explanation of compliances • Explanation of certifications • Statement of Work • Exchange of policies and procedures • NDA and other necessary agreements

  10. Compliance • TCPA Compliant • SOC 2.1 Compliant • Industry Compliant Proprietary Software • ISO 27001 • FDCPA Compliant • CFPB Compliant • PCI Compliant • FCRA Compliant

  11. Skilled Agents All of our agents have completed: • Non-disclosure Agreement and a non-compete clause • Background checks • Information Security Awareness Training • On the job training • FDCPA testing • TCPA testing

  12. FAQ • What hours do you make calls? We make calls at different times of the day during the length of time we service your accounts, but we focus on primetime hours. This includes evenings and weekends. When dialing POE information, we focus on times of the day that each business is open and the exact time zone they are located in. • Does Accutrac offer a free test? Since our product is labor-driven, we do not offer any free tests because of the resources invested into working each account. Accutrac is looking to form a partnership with our clients that is long-term and not just a one-time drop of test accounts. • What volume of accounts can Accutrac handle? Accutrac’s product platforms are built to have the ability to work large volumes of accounts. Our goal is to build a partnership with our clients so there is some consistency to your monthly volume.  Please contact us to discuss a plan to work your accounts efficiently and build a positive relationship.

  13. FAQ • What is your turn-around time? Our turn-around time is generally 10-14 days. Regardless of the size of the file, we require enough time to compile data and make several calls during primetime hours. • How is Accutrac’s security? Accutrac will begin SOC 2 compliance in 2016 and our policies follow the guidelines set forth by FISMA and ISO 27001. We can also work with you to build a file-transferring system that meets your company’s security requirements. • Is Accutrac a batch company? No, we do not offer batch data. Accutrac is a fully-staffed skip tracing company. Our goal is to work each account individually and offer our clients a verified solution. • Does Accutrac outsource any of their accounts? No. All of the accounts placed with Accutrac are worked out of our location in Anderson, IN.

  14. Questions? 2016 Knowledge Symposium November 7 – 9, Sheraton Downtown, Nashville, TN

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