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Mobilizing Transparency. September 10, 2008. Gregg Le Blanc Chief Michael Doppelganger Transpara Corporation. Agenda. Using KPI’s effectively About Transpara & Visual KPI How Visual KPI is used Demo / Screens Visual KPI 4.0 and beyond. The downside of data wealth. Information poverty
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Mobilizing Transparency September 10, 2008 Gregg Le Blanc Chief Michael Doppelganger Transpara Corporation
Agenda • Using KPI’s effectively • About Transpara & Visual KPI • How Visual KPI is used • Demo / Screens • Visual KPI 4.0 and beyond
The downside of data wealth Information poverty • What does the data mean? • Is the data the same? • Does more data help? Conflicting actions • Does it mean the same thing to everyone? • Which system or person is right?
About Transpara & Visual KPI Transpara • Founded 2005 • 100+ installed systems Visual KPI • Visualization for Business Intelligence and Mfg Intelligence • Thin layer used to “Composite” together data from many systems • Can roll out complete new site in a single afternoon • KPIs, Scorecards, Dashboards are quickly assembled using Excel • Distribution to any browser, including WM 5/6, iPhone, Blackberry
Simply having KPI’s is not enough • Studies have shown KPI’s that are well integrated into your business are a tool for change. • However, sometimes KPI’s: • Increase stress on employees • Create unintentional parallel workflows • Can dissolve collaboration between groups Need to create a ecosystem where culture, information, and action combine!
KPI’s aren’t just for executives anymore • Mechanic • I&C Technician • Control Room Operator • Performance Engineer • Regulatory Manager • Test Engineer • PPO Engineer • Quality Assurance • Mfg Sciences Engineer • Executive • Field Supervisor • Plant Engineer • Operation Manager • Control Manager • Maintenance Manager • Watch Supervisor • Process Engineering • Process Development Executive
Characteristics of good KPI’s • MESA Metrics that Matter study • Companies that found: • A 10% improvement in a single key area • A 1% improvement across at least 6 out of 11 areas • They have this in common: • Metrics linked to operations • Fully automated data collection • Rapid recalculation • Timely action taken based on metrics
The process of KPI creation* Someone tells thecompany how important these KPI’s are Someone wrangles data together Someone creates visualizations People sit in a room and decide what’s important * Not to scale
Assumptions about KPI’s • You have all the information you need • Systems talk to each other • The important metrics you derive can be answered • You have a culture ready to accept KPI’s • “Is ‘Management’ spying on me?” • “I don’t know how that KPI was made.” • KPI’s lead to (unique) action • When my favorite KPI dips below the low limit I… • When someone takes action, there is no duplication
KPI evolution from Central to Local Centralized Intelligence Localized Intelligence Actionable Decisions • Sources: • SAP PM • SAP BW • OSIsoft PI • MS SQL • Oracle Mobile Consumer Visual KPI Someone wrangles data together Desktop and Mobile User Someone creates visualizations People sit in a room and decide what’s important User and KPI Creator • Local Sources: • Site Web services • Site databases
KPI’s at real customers • Large installation • Using around 125,000 KPI’s to track a site • Currently deployed in 3 sites, expanding further • At least 5 different user roles use Visual KPI daily • Targeted installation • Research In Motion (RIM) • Tracks their Blackberry production rate on their Blackberrys (Blackberries?)
Solving the transparency problem • Make use of what you have • Leverage existing technology investments • Leverage mobile technology already in the hands of employees • Align strategies • Map corporate strategy (will of the few) to collective strategy (will of the masses) • Link strategy to execution
Leverage existing data sources • Re-purpose existing data • Assembled, not programmed • Extend value of data already created • Example: MW Delivered to Customer X • Target value from EMS / DMS • Actual real-time data from PI • High and Low quality limits from SQL Server • Max and Min of line capability from MRO
Visual KPI 3.x architecture Data Sources Any Mobile or Desktop Client Visual KPI Excel Editor • Excel 2003 or Excel 2007with VSTO • Configuration only, no run-time association or storage • PI System • Real-time Data • Meta Data • Equations • Any RDB • Existing Data • External KPIs • LOB App • Link to financials • Planned values • SAP, MRO, etc. Publish Scorecards via Web Services Web Services Web Services XML over HTTP Visual KPI Server • Composite KPI Engine • All meta data in SQL 2005 or 2008 • Windows Server 2003 or 2008 • XML and Web Services-based • Extensible, Programmable
Anatomy of a KPI Status = GOOD Actual Min Target Max Low Low High High Low High
Anatomy of a KPI Status = HIGH Actual Min Target Max Low Low High High Low High
Anatomy of a KPI Status = HIGH HIGH Actual Min Target Max Low Low High High Low High
Typical KPI Configuration • KPI Attributes can include: • Actual Value (the only required attribute!) • Sourced from PI, AF 2.0, RDB or an application • Dynamic Attributes (time-varying) • Sourced from PI, AF 2.0, RDB or an application • Static Attributes (non time-varying meta-data) • Auxiliary Data • Responsible Party • Notification Definition • Associated Displays and Links
Anatomy of a single Scorecard • A collection of KPIs related to each other in some significant way at run-time • Collection criteria can be a combination of Dynamic and Static KPI Attributes • Some examples: • All KPIs for Equipment Type 1300, With Priority 1 Alarms in the Western Region • All KPIs for Asset 67 with Status <> Good
Visual KPI metadata Derived by Visual KPI Status = GOOD Derived from live data Min Low Low Low Target High High High Max Plus 20 user definable attributes of metadata goodness: Create what you like – Area, Unit, Asset, Type, Material, Product… • Tip: • Create a standard set of 20 categories for KPI’s • Create a set of consistent values for the categories for uniform scorecarding everywhere!
How attributes work as metadata Views Scorecards KPI’s KPI 1 KPI 4 KPI 7 KPI 10 KPI 13 KPI 16 KPI 2 KPI 5 KPI 8 KPI 11 KPI 14 KPI 17 KPI 3 KPI 6 KPI 9 KPI 12 KPI 15 KPI 18
Each KPI can have different attributes Views Scorecards Attributes: Asset: Location: Fuel: … Turbine Scranton Coal … Attributes: Asset: Location: Fuel: … Turbine Altamont Wind … KPI 1 KPI 4 KPI 7 KPI 10 KPI 13 KPI 16 KPI 2 KPI 5 KPI 8 KPI 11 KPI 14 KPI 17 KPI 3 KPI 6 KPI 9 KPI 12 KPI 15 KPI 18
Scorecard organization Select KPI’s where Equipment = Turbine and Plant = St. Paul and Fuel = Wind Views Scorecards Scorecard 1 Scorecard 4 Scorecard 8 Scorecard 14 Scorecard 15 KPI’s KPI 1 KPI 4 KPI 7 KPI 10 KPI 13 KPI 16 KPI 2 KPI 5 KPI 8 KPI 11 KPI 14 KPI 17 KPI 3 KPI 6 KPI 9 KPI 12 KPI 15 KPI 18
Scorecard organization Select KPI’s where Equipment = Turbine and Plant = Denver and Fuel = Hope Views Scorecards Scorecard 1 Scorecard 4 Scorecard 8 Scorecard 14 Scorecard 15 KPI’s KPI 1 KPI 4 KPI 7 KPI 10 KPI 13 KPI 16 KPI 2 KPI 5 KPI 8 KPI 11 KPI 14 KPI 17 KPI 3 KPI 6 KPI 9 KPI 12 KPI 15 KPI 18
View organization Select Scorecards where Assets = Turbine Views View 13 View 16 View 14 View 17 Scorecards Scorecard 1 Scorecard 4 Scorecard 8 Scorecard 14 Scorecard 15 KPI’s KPI 1 KPI 4 KPI 7 KPI 10 KPI 13 KPI 16 KPI 2 KPI 5 KPI 8 KPI 11 KPI 14 KPI 17 KPI 3 KPI 6 KPI 9 KPI 12 KPI 15 KPI 18
Dealing with Many KPIs is Hard • Most companies have hundreds or even thousands of KPIs • Beyond a few dozen KPIs, the Scorecard Format suffers. Enter the KPI Map • KPI Map is good for up to hundreds of KPIs • Example: • All KPIs from the NE region • All Wind Farm Assets
Even more KPIs – Use Rollups! Introducing Transpara’s True Roll-UpTM • The downside of typical rollup strategies: • Rollups typically use “worst-case” • Overstates low-level problems • Transpara’s True Roll-Up (TRU): • Designed to accurately reflect the state of the entire hierarchy regardless of the number of KPIs involved.
What is True Roll-UpTM? • Not “worst-case” but the entire state map of all KPIs • TRU Chart as Percentage Bar or a Percentage Pie chart. • Drill-downs automatically adjustfor total number of KPIs in hierarchy • The TRU Chart at any level in the hierarchy shows the percentage in any state for all KPIs below that level
Thunderstorm Ramp Event Demo Visual KPI Demo
On-demand data • Leverage data from existing systems • Use any desktop, tablet or laptop • Access from any mobile device • Gives field personnel “one version of the truth” • Increases compliance with unified view of assets • Speeds response to critical events 100’s of Data Sources
Reported Financial Benefits • Western Power • Projected: over $35 million USD in benefits in first 3 years • National Grid • $100,000’s saved after initial roll out • Cost avoidance – saves up to $100,000/incident • Cost savings – leverages existing • Mobile devices, networks • In-place systems • Reduced overtime • ROI in less than 6 months • Wide acceptance: more expected savings
Visual KPI enhancements • Scalability: • Response times and reliability • More robust connection to PI • Friendly PI data management • SharePoint 2007: • Visual KPI Web Parts • Interoperable with RtWebParts from OSIsoft • Visual KPI SDK: • Mashups • Integration with desktop apps • Auto-creation of scorecards based on databases • Time-based KPI’s • Embedding PI into Visual KPI • Allows time-based selection: • Show me all the KPIs whose status has been High or HighHigh for at least 1 hour • Show me all the KPIs who have entered a non-normal state in the last 30 minutes • Visual AF: • Walks in-place AF hierarchy • Allows users to easily create scorecards based on AF
Visual KPI 4.0 and beyond • Scalability improvements- 100K KPIs • Export Trend & scorecard data to Excel • Auto column expansion • Pagination, Sort by column, Second y-axis • Multi-select Actuals from Scorecard to Trend • Table scorecards • KPI Type, Color Schemes • Write-backs to PI
Visual KPI Summary • Creates Corporate Transparency by repurposing and delivering hard-to-access data to mobile and desktop devices • Uses existing security infrastructure; leverages existing technology investment • Encourages new use and improved analysis of existing data – do more with less • Meets user demand by providing actionable information sized to fit display restrictions of device • Deployment and configuration is simple and can be accomplished in a few hours • AEP, Genentech, Allegheny and National Grid projects were less than a single day.
Contact information: • Michael@Transpara.com (both e-mail and IM) • (925) 218-6983 • Gregg@Transpara.com • Try the demo on your own device: • http://demo.transpara.com