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The problem is that most companies do not understand creation as it relates to marketing and ad spend. This post gives a new take—brand authority—on an old topic, creation. Most marketers may pass on this opportunity, as complete this ploy requires a lot of work. That’s why creation is like an Arthurian quest. Do you have what it takes to wield Excalibur
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BRAND MANAGEMENTBYSPEAKERHEAD.COM Speakerhead.com
What is a Brand? • A brand is a name, term, sign, symbol, or design which is intended to identify the goods or services of one seller or group of sellers and to differentiate them from those of competitors. Speakerhead.com
New Branding Challenges • Brands are important as ever • Consumer need for simplification • Consumer need for risk reduction • Brand management is as difficult as ever • Savvy consumers • Increased competition • Decreased effectiveness of traditional marketing tools and emergence of new marketing tools • Complex brand and product portfolios Speakerhead.com
The Customer/Brand Challenge • In this difficult environment, marketers must have a keen understanding of: • customers • brands • the relationship between the two Speakerhead.com
The Concept of Brand Equity • The brand equity concept stresses the importance of the brand in marketing strategies. • Brand equity is defined in terms of the marketing effects uniquely attributable to the brand. • Brand equity relates to the fact that different outcomes result in the marketing of a product or service because of its brand name, as compared to if the same product or service did not have that name. Speakerhead.com
The Concept of Customer-Based Brand Equity • Customer-based brand equity • Differential effect • Customer brand knowledge • Customer response to brand marketing Speakerhead.com
Determinants of Customer-Based Brand Equity • Customer is aware of and familiar with the brand • Customer holds some strong, favorable, and unique brand associations in memory Speakerhead.com
Building Customer-Based Brand Equity • Brand knowledge structures depend on . . . • The initial choices for the brand elements • The supporting marketing program and the manner by which the brand is integrated into it • Other associations indirectly transferred to the brand by linking it to some other entities Speakerhead.com
Benefits of Customer-Based Brand Equity • Enjoy greater brand loyalty, usage, and affinity • Command larger price premiums • Receive greater trade cooperation & support • Increase marketing communication effectiveness • Yield licensing opportunities • Support brand extensions. Speakerhead.com
Customer-Based Brand Equityas a “Bridge” • Customer-based brand equity represents the “added value” endowed to a product as a result of past investments in the marketing of a brand. • Customer-based brand equity provides direction and focus to future marketing activities Speakerhead.com
The Key to Branding • For branding strategies to be successful, consumers must be convinced that there are meaningful differences among brands in the product or service category. • Consumer must not think that all brands in the category are the same. • PERCEPTION = VALUE Speakerhead.com
Strategic Brand Management • Strategic brand management involves the design and implementation of marketing programs and activities to build, measure, and manage brand equity. • The strategic brand management process is defined as involving four main steps: 1) Identifying and establishing brand positioning and values 2) Planning and implementing brand marketing programs 3) Measuring and interpreting brand performance 4) Growing and sustaining brand equity Speakerhead.com
Strategic Brand Management Process STEPS KEY CONCEPTS Mental maps Competitive frame of reference Points-of-parity and points-of-difference Core brand values Brand mantra Identify and Establish Brand Positioning and Values Mixing and matching of brand elements Integrating brand marketing activities Leveraging of secondary associations Plan and Implement Brand Marketing Programs Brand Value Chain Brand audits Brand tracking Brand equity management system Measure and Interpret Brand Performance Brand-product matrix Brand portfolios and hierarchies Brand expansion strategies Brand reinforcement and revitalization Grow and Sustain Brand Equity Speakerhead.com
Motivation forCustomer-Based Brand Equity Model • Marketers know strong brands are important but aren’t always sure how to build one. • CBBE model was designed to be … • comprehensive • cohesive • well-grounded • up-to-date • actionable Speakerhead.com
Rationale of Customer-Based Brand Equity Model • Basic premise: Power of a brand resides in the minds of customers • Challenge is to ensure customers have the right types of experiences with products & services and their marketing programs to create the right brand knowledge structures: • Thoughts • Feelings • Images • Perceptions • Attitudes Speakerhead.com
Building Customer-Based Brand Equity • Building a strong brand involves a series of steps as part of a “branding ladder” • A strong brand is also characterized by a logically constructed set of brand “building blocks.” • Identifies areas of strength and weakness • Provides guidance to marketing activities Speakerhead.com
CUSTOMER-BASED BRAND EQUITY PYRAMID 4. RELATIONSHIPS = What about you & me? RESONANCE 3. RESPONSE = What about you? FEELINGS JUDGMENTS 2. MEANING = What are you? PERFORMANCE IMAGERY 1. IDENTITY = Who are you? SALIENCE Speakerhead.com
Salience Dimensions • Depth of brand awareness • Ease of recognition & recall • Strength & clarity of category membership • Breadth of brand awareness • Purchase consideration • Consumption consideration Speakerhead.com
Performance Dimensions • Primary characteristics & supplementary features • Product reliability, durability, and serviceability • Service effectiveness, efficiency, and empathy • Style and design • Price Speakerhead.com
Imagery Dimensions • User profiles • Demographic & psychographic characteristics • Actual or aspirational • Group perceptions -- popularity • Purchase & usage situations • Type of channel, specific stores, ease of purchase • Time (day, week, month, year, etc.), location, and context of usage • Personality & values • Sincerity, excitement, competence, sophistication, & ruggedness • History, heritage, & experiences • Nostalgia • Memories Speakerhead.com
Judgment Dimensions • Brand quality • Value • Satisfaction • Brand credibility • Expertise • Trustworthiness • Likability • Brand consideration • Relevance • Brand superiority • Differentiation Speakerhead.com
THANK YOU Speakerhead.com