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Using EHR to improve Quality and Patient Care: Lessons Learned from FQHCs

Using EHR to improve Quality and Patient Care: Lessons Learned from FQHCs . Chiricahua Community Health Centers Inc. Edith Sampson, Risk Manager/Compliance Officer Reachel Friend, IT Data Analyst. Located in Cochise County. 6 Clinics 2 Mobile Units Medical &Dental. 204 Staff 27 Providers

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Using EHR to improve Quality and Patient Care: Lessons Learned from FQHCs

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  1. Using EHR to improve Quality and Patient Care: Lessons Learned from FQHCs Chiricahua Community Health Centers Inc. Edith Sampson, Risk Manager/Compliance Officer Reachel Friend, IT Data Analyst

  2. Located in Cochise County 6 Clinics2 Mobile UnitsMedical &Dental 204 Staff 27 Providers NextGen

  3. Quality Measures: Uniform Data System (UDS)Meaningful Use (MU)Patient Centered Medical Home (PCMH)Centers for Medicare & Medicaid Services (CMS)Special Projects

  4. Challenges: • Analysis • Design • Development • Implementation • Evaluation • System Upgrades

  5. Solutions: Backing from Medical Director and the CCHCI Leadership Team

  6. Solutions, continued: CCHCI Liaison Team Super Users Health Center Manager Team Director of Adult Medicine Director of Pediatric Medicine Director of Nursing Pediatric Medicine Providers Lead Nurses Medical Records/Referral Manager Patient Service Manager Adult Medicine Providers Care Coordination Lead

  7. Training: • One on One Provider Training • Online Provider Training • Off Site Provider Training • New Employee Training • Medical Support Staff Training

  8. Communication: • Provider Meetings • Individual Provider Data • Data for CMO/CEO • Feedback

  9. Patient CareImprovement: • Monitor Patient Populations • Identify Gaps in Care • Provide patient reminders/recalls • Evidence-Based Care • Focused Resource Management

  10. Support: • Consultants • IT Staff Developer • IT Analyst • Provider Liaison

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