www.tmgov.org/tmgovu allansschweyer@tmgov.org

1. THE ONLINE ON-DEMAND UNIVERSITY for government www.tmgov.org/tmgovu allansschweyer@tmgov.org

2. Virtual Learning Events with Stephen Martin November 21, 2013 A TMLU Credit Course

3. With: Stephen Martin Stephen Martin is a Program Manager in DAI’s Learning Solution practice where he directs DAI’s learning and development  efforts for government and commercial clients. Stephen has over 20 years of experience in the training, learning, and technology field.  He has led in-person and online workshops and published articles on training innovation and technology integration. 

4. Get the White Paper! “Most government travel budgets have been reduced by 30% this year, forcing managers to decide who can and cannot attend conferences and other important events.” Allgov, Aug, 2013 Stephen Martin Learning Solutions Program Manager DAI Solutions Alexandria, VA 703.838.0093 http://www.dai-solutions.com

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6. Credits Continuing Education Units This course forms part of a certificate program (one of six) that will be submitted for review for recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Those that complete the six part series and pass the associated online exam will qualify for the CEUs. This program has been approved for 2 credit hours toward the 12 credits needed to complete the certificate program in Innovative Learning in Government.

7. Overview & Learning Objectives This course outlines the process and issues related to moving from traditional in-person events (including training) to virtual events. What Should You Learn: 1. How to successfully transition to virtual events. 2. How to assess and choose among platforms. 3. How to measure and evaluate virtual events.

8. Poll Have you ever participated in a virtual conference? • Yes • No

9. Agenda • Importance of events • Current climate • Virtual advantage • Planning the transition to virtual • Selecting a platform • Event preparation • Event and post-event considerations • Future of virtual solutions

10. Why Events? • Traditional in-person events: • Build career and technical expertise • Enhance professional development • Form connections and relationships • Foster knowledge sharing 10

11. The Current Climate • Shrinking budgets • Limited travel • Scheduling difficulties • Increased scrutiny • Focus toward return on investment (ROI)

12. The Virtual Advantage • Eliminates travel and facility costs • Accessible through desktop, laptop or mobile device • Integrated multimedia and interactive formats • Online archives and on-demand libraries for expanded access • Up-to-the-minute metrics

13. What Does A Virtual Event Look Like (Basic)? Streaming Live Video Live Twitter Feed

14. What Does A Virtual Event Look Like (Advanced)? Branded virtual spaces Chat pods and interactive polling Streaming audio and video Avatars and 3D environments Meeting and breakout rooms Desktop sharing and collaboration

15. Poll Has your travel and conference budget been reduced in the past few years? • Yes, drastically • Yes, somewhat • No • No, it has increased

16. Getting Started: Build Business Case • Transition to virtual requires:

17. Developing the Business Plan • Examine current practices: • Has the organization ever sponsored a live event? • Where was it held? • How was it structured? • Who attended? • What kind of feedback did participants provide? Capture and incorporate the aspects that participants most valued.

18. Selecting a Platform: Considerations • Largest upfront investment • No “one-size-fits-all” solution exists • Generalist platforms vs. best in class • Scalability for future growth Third party partners can help narrow the options.

19. Key Requirements • How will the platform be used? • What features are essential? • Are there technical requirements? • How savvy is the audience? • What type of reporting data does the platform provide? • What types of events will be virtual? • Training? Internal meetings? Large-scale conferences? Choose the simplest solution that meets key requirements.

20. Event Preparation: Technology • Configure and customize the event space • Integrate with learning management system • Plan for specific hardware, software and bandwidth upgrades • Train presenters in virtual delivery

21. Event Preparation: Communication • Marketing and publicity • Technology requirements and instructions • Phone or online chat functions

22. Event Preparation: Content • Focus on keeping audience’s attention • Optimize video and audio elements • Produce content for full accessibility for people with disabilities

23. During and After the Event • Live real-time assistance to troubleshoot issues • Help desk and online chat for participants • Technical producers to assist presenters • Access up-to-the minute metrics • Standard data (e.g. number of participants, time at event) • More refined data (e.g. most popular features, engagement) • Post-event evaluations and feedback • On-demand playback

24. Looking Ahead • More virtual, fewer in-person events • Widespread mobile connectivity and access • Improvements in streaming media

25. Learning Objectives What You Should Have Learned: 1. How to successfully transition to virtual events. 2. How to assess and choose among platforms. 3. How to measure and evaluate virtual events.

26. Learn More

27. Next TMGovU Live Course Human Capital Analytics Case Studies Wednesday December 4, 2013 Register at www.tmgovu.org