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Key elements of a successful CIS: Recruiting and training of qualified staff UICC, ICISG, Washington 2006

Key elements of a successful CIS: Recruiting and training of qualified staff UICC, ICISG, Washington 2006. Cora Honing, Director of Prevention and Patient Support, Dutch Cancer Society. National Cancer Control Program Policy Dutch Cancer Society

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Key elements of a successful CIS: Recruiting and training of qualified staff UICC, ICISG, Washington 2006

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  1. Key elements of a successful CIS: Recruiting and training of qualified staffUICC, ICISG, Washington 2006 Cora Honing, Director of Prevention and Patient Support, Dutch Cancer Society

  2. National Cancer Control Program Policy Dutch Cancer Society 75% of the cancer patients are familiar the with CIS of the DCS 50% of the cancer patients make use of the CIS 15% increase of cancer patients who are able to make choices on treatment Context and mission

  3. Aims of your service Target groups of your service Staff: volunteers or professionals Crucial elements in recruiting staff

  4. Identify qualifications/skills which can add value to your team Specify professional qualifications/skills Involve information specialists in the recruiting procedure Let candidates ‘experience your CIS’ Being succesful in recruiting staff

  5. To enable information specialists to offer a high quality service helping users with their questions and concerns Overall aim of your training program

  6. Initial training Continuing training Specific training Content of training: State of the art medical and psychosocial topics Communication skills Counseling skills Policies and procedures Use of resources Different types of staff training

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