From Blunders to Breakthroughs: a Guide to Handling Restaurant Employee Errors

1. FROM BLUNDERS TO BREAKTHROUGHS: A GUIDE TO HANDLING RESTAURANT EMPLOYEE ERRORS

2. A BOUT SPOON TEC H spoon.tech is an AI-powered restaurant SaaS for process simplification and employee growth. spoon.tech provides restaurant operators with AI-powered intuitive tools to (finally) systemize processes in their restaurants and enable employee learning. www.spoon.tech

3. SEVEN SIMPLE STEPS TO HELP YOUR RESTAURANT TEAM Running a restaurant can be a challenging and complex business, and one of the most difficult aspects of it can be dealing with employee mistakes. Mistakes happen, and it is important to have a plan in place for how to react and ensure that everyone learns from those mistakes. In this blog post, we will discuss some strategies for dealing with restaurant employee errors, including how to react, how to ensure that people admit their mistakes, and how to prevent them from happening again. www.spoon.tech

4. PREFACE: ERRORS ARE INEVITABLE! We are not perfect; we have many shortcomings as a society and as individuals. It is important to recognize that you are simply unable to always be perfect, and never make any mistakes. Making mistakes is a natural part of the learning process, and it is how we grow and improve. Yelling or becoming angry will only create tension and make the situation worse. Instead, focusing on finding a resolution to the problem and moving forward is a more responsible approach. www.spoon.tech

5. SO, HOW TO HANDLE THE MISTAKES? THERE ARE THREE ESSENTIAL PRACTICES WE RECOMMEND: 1) React To Employee Errors In A Positive Way 2) Hold Your Staff Accountable 3) Provide Training And Learning Resources To Your Employees www.spoon.tech

6. 1) React To Employee Errors In A Positive Way Mistakes will happen, and it is your responsibility to react in a way that promotes learning and accountability. Any other sort of reaction will result in a much more negative outcome and will be worse off for everyone involved. How could you go about reacting to an employee's mistake? Stay calm. When an employee makes a mistake, it can be easy to get frustrated and/or angry, however, it is important to stay calm and approach the situation in a constructive way. Understand the mistake. Before acting, take the time to understand what happened and what went wrong. Ask the employee to explain in their words what happened and what led to their error. Address the mistake. Once you have a clear understanding of what went wrong, address it to the employee, and discuss how the mistake can be prevented in the future. www.spoon.tech

7. 2) Hold Your Staff Accountable An important aspect of dealing with employee mistakes is holding people accountable. It may seem like a topic that is difficult to bring up, but it is in fact particularly important, and essential. Holding others accountable is the only way for the employees to know that they have made an error, and what the consequences of that may be. Taking ownership of your mistake and being there, and ready to make up for it is the best kind of attitude to have. Understanding what you did wrong, and actively trying to restore the situation is the most mature and professional manner of action. Encourage all your staff to have this kind of mindset. How can you establish taking ownership of mistakes, and holding your staff accountable in your restaurant? www.spoon.tech

8. 3) Provide Training And Learning Resources To Your Employees This can include everything from basic training on how to use the equipment to more advanced restaurant staff training like management, alternatively, providing language classes for people from abroad would be very practical, as well as very thoughtful. How could you go about implementing such training and learning opportunities? • Gamify your learning material, this will increase your staff’s focus while completing their restaurant training. • Utilize simplicity and minimalism, this will help your staff to focus on the material that really matters. • Employ a Learning Management System (LMS), for example spoon.tech, this will significantly simplify creation of restaurant employee training, by enabling you to easily define processes in a visual manner as well as to gamify them automatically for your staff. ‍ www.spoon.tech

9. By utilizing an effective restaurant staff training manual and onboarding program, you can simplify your restaurant processes and elevate your staff's understanding of their role. This can be achieved by incorporating visually appealing, gamified learning experiences into your restaurant employee training resources. Providing your staff with the necessary tools and knowledge will not only help them avoid mistakes, but it will also lead to improved performance and reduced the need for addressing mistakes. In conclusion, to deal with restaurant employees’ mistakes you should first accept that the mistakes are inevitable. Then learn how to react to employees' mistakes in a positive way, hold your staff accountable, and provide training and learning resources to your employees. www.spoon.tech

10. CONTAC T US E-mail hello@spoon.tech Website www.spoon.tech Phone +43 670 655 56 82 Address Mattiellistrasse 3/28, 1040 Vienna, Austria