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lR;eso t;rs

lR;eso t;rs. Taking IT to Masses. Challenges of E-governance in UP. Computerization seen more as a publicity tool, a fashion than for any real purpose. Hence no people’s support for it. Mindset of Government employees (fear of losing extra income).

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lR;eso t;rs

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  1. lR;eso t;rs Taking IT to Masses Lokvani: An e-ffort to empower

  2. Challenges of E-governance in UP • Computerization seen more as a publicity tool, a fashion than for any real purpose. Hence no people’s support for it. • Mindset of Government employees (fear of losing extra income). • More efforts for G2G than G2C, leading to no perceptible benefits to common people. • Infrastructure, power, and communication problems. • Education, illiteracy Lokvani: An e-ffort to empower

  3. Lokvani -the voice of the people An e-governance initiative by District Administration and National Informatics Centre in Sitapur (U.P., India) Lokvani: An e-ffort to empower

  4. What is Lokvani? Lokvani, Sitapur is an internet kiosk based system for providing various informations and public grievance redressal in a transparent, accountable and time-bound manner. Lokvani: An e-ffort to empower

  5. Our Role Models • Computerized railway reservation system • Bhoomi, Karnataka Lokvani: An e-ffort to empower

  6. Outline of presentation • Demonstration & technical details (WHAT?) 1. Front-end 2. Back-end • Process of implementation & administrative details (HOW?) Lokvani: An e-ffort to empower

  7. Lokvani: Introduction • An internet based network of 42 public kiosks (Lokvani centre) at tehsil and block level. • Established by private entrepreneurs without any government expenditure. • Fixed charges of Rs 5/- to Rs 10/- for availing facilities. • All the information/services put on web. Lokvani: An e-ffort to empower

  8. Available Facilities • Availability of land records (Khataunis) on internet. • Online registration, disposal and monitoring of public grievances. • Information of various government schemes/prescribed government forms • List of different development works / Schemes / Expenditure / Beneficiaries etc. • On line status of arms license applications. • GPF Account details of basic Education Teachers. • Details of work done under MPLAD / Vidhayak Nidhi. • Allotment of funds to Gram Sabhas under different development schemes. • Allotment of Food grains to Kotedars (fair price shops). • Other useful information of public interest. • Online tender submission / monitoring. Lokvani: An e-ffort to empower

  9. Public Grievence Redressal EXISTING SYSTEM ? Senior Officers Departmental officers Field level officers/employees Lokvani: An e-ffort to empower

  10. Lokvani - Process DM Concerned Department Lokvani Server Third Party, Lokvani Kiosk Lokvani: An e-ffort to empower

  11. Strengths of Lokvani • Transparency and accountability to complainant. • Complete transparency in all works / schemes / beneficiaries / selection / expenditure etc. • Compulsion to come to District / Tehsil Head Quarter avoided. • Effective monitoring of all complaints / grievances. • 24X7 services. • Monitoring of performance of district level officers is possible by senior officers at state headquarter. Lokvani: An e-ffort to empower

  12. Strengths of Lokvani Contd. • Manipulation/fudging of records not possible • Permanent, transferable and easily accessible records to everyone • Any kind of analysis possible • Job creation in rural areas • Bridging the digital divide • Easily replicable • A new way of interacting with the government without having to go to any government office Lokvani: An e-ffort to empower

  13. Achievements • More than 25,000 complaints registered and 20000 disposed off in about 7 months. • First successful E-Governance project in Uttar Pradesh • First District in country to provide On line Land records on Internet in Hindi. • Successful implementation of project in spite of heavy power shortage (6 to 7 hours electricity availability) • Successful even in adverse conditions (illiteracy, attitude, work culture etc.) • Wide media coverage at local and national level • Replication of Lokvani is underway in entire state. • Already been implemented in several districts of UP. Lokvani: An e-ffort to empower

  14. Challenges • Mindset of government functionaries. • Lack of satisfaction of meeting personally with the officer. • Enclosures cannot be attached with application. • Possibility of fake complaints. • Quality vs. Quantity • Sustainability Lokvani: An e-ffort to empower

  15. How we did it Lokvani: An e-ffort to empower

  16. How we did it Contd. Lokvani: An e-ffort to empower

  17. Future Plans • Home Delivery of “Nakal Khatauni” via courier services. • Installation of touch screen Kiosk. • Court Judgments and cause List on Lokvani. Lokvani: An e-ffort to empower

  18. Lessons Learnt • Better copy than reinvent the wheel • Seeing is believing • Team spirit (giving credit/appreciation/freedom) • Best is the enemy of good • Failure is the pillar of success • Socialising helps • No subsidies • Strategy (calculated moves) • Use of media and politicians • No need to be a technocrat Lokvani: An e-ffort to empower

  19. Thank You • When we both take • one step each, • We come two steps closer. Lokvani: An e-ffort to empower

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