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Claims conference Dublin By Nic Wilmot, Gard AS. The Claims Process Getting your business back on track. CRISIS RESPONSE OR OTHER INITIAL ACTIONS. DEFENSIVE MEASURES GUARANTEES AND LOU. CLARIFY LEGAL AND COVERAGE ISSUES. ESTABLISH FACTS AND OPTIONS. NOTICE OF CASUALTY. ARRANGE
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The Claims ProcessGetting your business back on track CRISIS RESPONSE OR OTHER INITIAL ACTIONS DEFENSIVE MEASURES GUARANTEES AND LOU CLARIFY LEGAL AND COVERAGE ISSUES ESTABLISH FACTS AND OPTIONS NOTICE OF CASUALTY ARRANGE SURVEY ARRANGE REPAIRS AND OTHER NECESSARY MEASURES ADJUST THE CLAIM COLLECT DOCUMENTA-TION Hull FINAL PAYMENT PAYMENT ON ACCOUNT
Key issues Emergency response • Salvage/LOF • Communication • Getting things on the right track Appointment of surveyor • Who appoints • Mandate/instructions • Reporting
Key issues Evaluating options – effecting repairs • Transparency of process • Continuous monitoring of repairs • Final negotiations with yard Documentation and adjustment • Right documents at the right time • Who controls the facts? • Stretching the limits of cover
Key issues Settlement • Interest • Payment routines especially for following market
Criteria for success • Service to client • Fairness to both parties • Information to followers