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Hearing

Hearing. vs. Listening. The vibration of sound waves on the eardrums and the firing of electrochemical impulses in the brain. Paying close attention to, and making sense of, what we hear. LISTENING. APPRECIATIVE. EMPATHIC COMPREHENSIVE CRITICAL.

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Hearing

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  1. Hearing vs. Listening The vibration of sound waves on the eardrums and the firing of electrochemical impulses in the brain. • Paying close attention to, and making sense of, what we hear.

  2. LISTENING APPRECIATIVE EMPATHIC COMPREHENSIVE CRITICAL

  3. Causes of Poor Listening:EXTERNAL REASONS Environment Message Presentation

  4. Causes of Poor Listening:INTERNAL REASONS #!$&!! Personal issues “Trigger” words Bias Habits Apprehension

  5. Becoming aBetterListener • Take listening seriously • Pay attention • Don’t be distracted by appearance or delivery • Focus your listening • Suspend judgment • Listen for main points, evidence, technique • Take good notes

  6. Becoming a Better Listener • Practice ACTIVE LISTENING • Giving undivided attention to a speaker in a genuine effort to understand the speaker’s point of view. • Focus your listening • Listen for main points • Listen for evidence • Listen for technique

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