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IEDSS Monthly Update: April Rollout Excitement!

Stay informed about the April launch of IEDSS with training schedules, site support details, and positive feedback from pilot regions. Get ready for the new system!

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IEDSS Monthly Update: April Rollout Excitement!

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  1. IEDSS Monthly April 2019 Go Live is April 29th, 2019. We are so ready. IEDSS Rollout • April training scheduled across multiple sites • Knowledge Exchange (KX) conference calls held weekly to provide insight and support to IEDSS trainers • Pilot Site Support expected to deploy in April • Pilot pulse change readiness survey results have been shared with State Leadership • Site Assessment survey results were shared with State leadership • Training delivery planning underway for Wave 1 Questions? Please email IEDSSTransformationTeam@deloitte.com or reach out to your management team for more info.

  2. The popularity of IEDSS continues to grow, the benefits of the new system continue to be discussed, and the IEDSS Training team is so appreciative of the messages, the Thank You cards, and the great feedback from the staff in all the Pilot Regions. GO Team IEDSS for another successful training week!!

  3. SPOTLIGHT ON PULSE SURVEY

  4. SPOTLIGHT ON PILOT TRAINING “I loved it, we know policy isn’t changing and the system is more efficient. It’s just a matter of getting the hang of it…”- Tara, Trainer

  5. Site Support Deep Dive Site support will be deployed 4 weeks pre-Go Live and 8 weeks post- Go Live. * Incident: According to ITIL, “an incident is an unplanned interruption to a service, or the failure of a component of a service that hasn’t yet impacted service”. * * Problem: According to ITIL, “a problem is a cause of one or more incidents”. Yum!

  6. Wondering About Site Support? Go Live Field / Site Support Objectives By providing localized field support and a centralized command center, issues can be managed efficiently “at the elbow” and centrally, as appropriate. Yum!

  7. Site Support serves as first line of support for IEDSS end-users for approximately one week pre-go-live and six weeks post-go live to provide immediate assistance during implementation. Pilot Site Support will include 5 zones managed by 5 Zone Managers & Deputy Managers . Zones are defined based on geography, site headcount, span of control, & complexity of case load. Site Support Zone Overview Zone 1 Zone 4 Zone 2 Zone 5 Zone 3 Yum!

  8. Wondering About Command Center? Pre-Launch of Operational Command Center Workers troubleshoot issues with onsite support and escalate appropriately, if not resolved. Yum!

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