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Developing Meaningful Relationships with Key Customers: A Customers Perspective

Developing Meaningful Relationships with Key Customers: A Customers Perspective. APPA National Conference San Antonio, Texas June 26, 2007. Northside Independent School District. The Customer…. Northside Independent School District. 4 th Largest District in Texas

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Developing Meaningful Relationships with Key Customers: A Customers Perspective

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  1. Developing Meaningful Relationships with Key Customers: A Customers Perspective APPA National Conference San Antonio, Texas June 26, 2007 Northside Independent SchoolDistrict

  2. The Customer…

  3. Northside Independent School District • 4th Largest District in Texas • 2006-07 Student Enrollment 81,881 • 4,000 New Students in 2006 • NISD Employs 11,315 Staff • 355 Square Miles of • Urban Landscape • Suburban Communities • Rural Texas Hill Country

  4. Northside Independent School District • Total Square Footage of District • 10,353,327 • 103 Facilities • Residential Construction • 15,000 Platted Development Lots • 25,000 Lots Planned for Development • 30,000 Lots in Undeveloped Acreage • 50% of all new single family houses in Bexar County are in NISD

  5. Northside Independent School District • Since 1995 $1.949 Billion in new construction bonds to build 46 schools and improvements at all others • Northside ISD is the “Destination District” for the San Antonio Area

  6. Economic Generators South Texas Medical Center USAA SeaWorld Fiesta Texas Valero Energy Hill Country Resort Radisson Resort Shops at La Canterra QVC Citicorp The American Funds World Savings Chase Manhattan Westin La Canterra Resort North Rim Complex Northside Independent School District

  7. NISD Utility Facts • Utilities Servicing NISD • CPS Energy – Electric/Gas • Grey Forest Utilities – Gas • San Antonio Water System – Water/Sewer • Bexar Metropolitan Water District – Water/Sewer • Leon Valley Water Company – Water/Sewer

  8. Utility Consumption • In 2005-06 CPS Energy provided NISD with: • 118,192,667 kWh • 445,978 kW • 944,879 CCF

  9. Utility Budget • Utility Budgets 2005-06 • Electricity : $ 8,036,340 • Natural Gas: $ 1,130,313 • Water and Sewer: $ 1,756,987 Total : $10,923,640

  10. Construction Currently NISD has under construction: 1 – High School 2 – Middle Schools 5 – Elementary Schools Bond 2007 ($692.7 Million) Completion 2011 1 – High School 2 – Middle Schools 9 – Elementary Schools

  11. NISD Energy Managers • Background • Hired out of Educational Ranks (1990) • Understanding of “Educational Need” • Professional Development • Association of Energy Engineers • Certified Energy Mangers (CEM) 2001 • Certified Sustainable Development Professionals (CSDP) 2007

  12. Elements of NISD Program • People • Mechanical Systems • Controls (EMCS) • Utility Companies • Software Applications

  13. Is the NISD Program Successful? • Savings to District • 2005-06 - $ 1,711,347 • 16 Years of Program – Over $ 22 Million • Efficient Use of Energy • 2005-06 kWh/Sq Ft – 11 (District Average) • Highly Successful Program • Utilities Integral Part

  14. The Utility / Customer Relationship…

  15. CPS Energy / Northside ISD • Developing a Relationship • Know the Customer • Public School System • Organization Layout • Know the needs of the customer • Minimal Outages • Applicable Rates • Billing Issues • New Construction Issues • Rebate Programs • Know “The Players”

  16. CPS Energy’s Energy Solutions Manager • “The Players” • Energy Managers • Primary Point of Contact • Facilities Personnel • Project Managers • Construction Inspectors • Accounting Personnel • Accounts Payable • Director • Billing Clerk • Maintenance Personnel • Director of Maintenance • Electrical Shop • Plumbing Shop

  17. CPS Energy / Northside ISD • Successful Relationship • Enabler not Bottleneck • Skills Needed • Interpersonal Skills • Honesty • Integrity • Responsive • Technical • Accessibility • Customer • With-In Utility

  18. CPS Energy / Northside ISD • Customer Involvement • Listen to the customers needs and ideas • Allow Involvement • Procedures • Encourage Feedback

  19. CPS Energy / Northside ISD“A Meaningful Relationship” • Value • CPS Energy • Open line of communication flowing both ways benefits • Customer • Utility Company • Northside ISD • Money Saved • Better Coordination with Outages • Better Billing Information • Construction / Utility Coordination

  20. Thank You!

  21. Bruce A. Dschuden, CEM Northside ISD 5900 Evers Road San Antonio, TX. 78238 brucedschuden@nisd.net 210.397.1247 Frank E. Thomas, CEM Northside ISD 5900 Evers Road San Antonio, TX. 78238 frankthomas@nisd.net 210.397.1246

  22. Energy Accounting • Energy Accounting Software • 419 Active Accounts Tracked Monthly • Helps to Identify • Operational Issues • Mechanical Issues • Billing Issues

  23. Facilities Usage Program

  24. Interval Metering • CPS Energy Pulse Initiators • Installed as part of specs on new construction/renovation projects • Integrated to EMCS to analyze demand data

  25. Demand Profiling • EMCS trends exported to Excel • Graph Generated • Reviewed Daily • Identifies anomalies • Chiller starts • Equipment Running after hours

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