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Riga, April 4, 2002 eWork in a Global Economy: Some Results from the EMERGENCE Project

TELEBALT WORKSHOP. Riga, April 4, 2002 eWork in a Global Economy: Some Results from the EMERGENCE Project. Ursula Huws Institute for Employment Studies. A new spatial division of labour in knowledge work.

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Riga, April 4, 2002 eWork in a Global Economy: Some Results from the EMERGENCE Project

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  1. TELEBALT WORKSHOP Riga, April 4, 2002eWork in a Global Economy:Some Results from the EMERGENCE Project Ursula Huws Institute for Employment Studies

  2. A new spatial division of labour in knowledge work • The combination of telecommunications and computing (telematics) is bringing about major changes in who does what work, where, when and how • There are new choices open to both employers and workers in the organisation of work in time and space

  3. EMERGENCE Estimation and Mapping of Employment Relocation in a Global Economy in the New Communications Environment

  4. The EMERGENCE Project AIMS • Measure the extent of eWork • Identify forms and characteristics of eWork • Identify favoured locations for each eActivity • Find reasons for choice of location or supplier • Explore dynamics of relocation • Investigate employment implications • Identify constraints and facilitators • Identify indicators for future modelling and tracking • Inform regional development strategies

  5. Individualised forms of eWork • fully home-based eWorkers • multilocational eWorkers • elancers • e-enabled self-employed

  6. Employers’ use of telehomeworking, by country

  7. Projected growth oftelehomeworking in Europe to 2010

  8. Employers’ use of multilocational eWorkers, by country

  9. Projected growth of multilocational eWorkers in Europe to 2010

  10. Employers’ use of eLancers, by country

  11. Projected growth in eLancing in the EU, to 2010

  12. eEnabled self employment: projected growth to 2010 based on continuation of existing trends

  13. Estimates of telehomeworkers, eEnabled workers and eEnhanced workers in Europe, 2000

  14. Projections of telehomeworkers, multilocational eWorkers and eLancers, 2010

  15. Office-based forms of eWork • remote back offices (employees) • eOutsourcing • telecentres or telecottages

  16. E-work in Europe (demand side)by type of e-work (% of establishments with >50 employees) Source: EMERGENCE employer survey, 2000

  17. Use of outsourced business services (% of establishments with >50 employees) Source: EMERGENCE employer survey, 2000

  18. eWork demand by business function(% of establishments with >50 employees) Source: EMERGENCE employer survey, 2000

  19. eWork supply in Europe by country(% of establishments with >50 employees) Source: EMERGENCE employer survey, 2000

  20. eWork supply by business function(% of establishments with >50 employees) Source: EMERGENCE employer survey, 2000

  21. Reasons for choice of eOutsourcer(reasons for choice of location, % of all outsourced services) Source: EMERGENCE employer survey, 2000

  22. Typology of eWork Relocation

  23. Relocation of customer services call centres Motives • availability of workers, • costs, • corporate restructuring • Metropolitan versus rural areas • Importance of information and communication technology

  24. Relocation of software-development and IT support • Motives and aims of relocation • Recruitment problems - labour market oriented relocation • Skill oriented relocations • Cost oriented relocations • Centralisation; economies of scale

  25. Organisational and technical challenges • Facilitators • Technical Infrastructure and ICT utilisation • Contacts in destination location and support by parent company • High degree of division of labour standardisation and formalisation • Involvement of employees • Organisational change and transfer of knowledge

  26. Outsourcing over the Internet “I have never heard Kirill‘s voice” (Intermed Case Study)

  27. Software-Development in Poland “Without personal contacts one wouldn‘t do that” (Betty Case Study)

  28. Tele-Cooperation “Once they saw that I didn‘t have two heads things instantly improved“ (Brandfree Case Study)

  29. Employment effects • Positive employment effects in ‘expansion’ and ‘complementing’ type relocations • Loss of jobs in ‘concentration’ and ‘replacement’ type relocations • Qualitative employment effects • High demands on mobility of employees • How long is the butterfly going to stay?

  30. implications for the Baltic region • Opportunities to develop individualised forms of eWork • Major opportunities to supply eServices to the EU and other developed countries BUT • Need to compete with the rest of the world • Necessity for • Infrastructure • Skills, including language skills • Effective marketing • Understanding of EU business cultures

  31. For more information go to • www.emergence.nu • www.analytica.org.uk • www.employment-studies.co.uk

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