San Benito County Local Transportation Authority Request for Proposals #2018-01

1. San Benito County Local Transportation Authority Request for Proposals #2018-01 Operation of San Benito County Express and Specialized Transportation Services Voluntary Pre-Proposal Conference June 5, 2018

2. Today’s Agenda • Welcome and Introductions • Overview of LTA Services/Operations • Brief Review of RFP Scope of Work • Important Dates • Proposal Evaluation • Questions and Answers • Tour of LTA Facility

3. Welcome and Introductions • Please sign in! • LTA Staff Present: • Mary Gilbert, Executive Director • Regina Valentine, Transportation Planner • Terry Easley, RFP Consultant, Transit Professional Services

4. Overview of LTA Services/Operations • San Benito County Express • Fixed Route • Complementary Paratransit • General Public Dial-A-Ride • Intercounty • Specialized Transportation • Out-of-County Non-Emergency Medical Transportation • Senior Lunch Program Transportation • Medical-Shopping Assistance Program

5. Brief Review of RFP Scope of Work • San Benito County Express • LTA Responsibilities: • Administration • Policies and Procedures • Planning • Advertisement • Vehicles and Equipment • Maintenance • Fuel • Schedules • Fare Media • Street Furnishings • Operations Headquarters

6. Brief Review of RFP Scope of Work • San Benito County Express • Contractor Responsibilities: • Operations Personnel and Management • at least 50% bilingual • Training and Safety • Daily Vehicle Inspections • Vehicle Cleaning and Fueling • Road Supervision • Uniforms • Scheduling • Fare Collection, Processing, and Sales • Customer Service • Secret Rider Program • Street Furnishings Maintenance • Paratransit Eligibility • Service Performance Standards • System Recommendations

7. Brief Review of RFP Scope of Work • Specialized Transportation • LTA Responsibilities: • Administration • Policies and Procedures • Planning • Advertisement • Vehicles and Equipment • Maintenance • Fuel • Vehicle Parking

8. Brief Review of RFP Scope of Work • Specialized Transportation • Contractor Responsibilities: • Operations Headquarters • Operating Personnel and Management • at least 50% bilingual • Training and Safety • Daily Vehicle Inspections • Vehicle Cleaning and Fueling • Uniforms • Scheduling • Fare Collection, Processing, and Sales • Customer Service • Service Performance Standards • System Recommendations

9. Brief Review of RFP Scope of Work • Proposal Option 1 – San Benito County Express • Option 1A • ONLY stand-alone service for San Benito County Express • Option 1B: • BOTH stand-alone service for San Benito County Express AND stand-alone service for Specialized Transportation, OR • Combined service under one contract for San Benito County Express and Specialized Transportation

10. Brief Review of RFP Scope of Work • Proposal Option 2 – Specialized Transportation • Option 2A • ONLY stand-alone service for Specialized Transportation • Option 2B: • BOTH stand-alone service for Specialized Transportation AND stand-alone service for San Benito County Express, OR • Combined service under one contract for Specialized Transportation and San Benito County Express

11. Brief Review of RFP Scope of Work • Proposal Option 3 – Combined Operations • Option 3 • ONLY combined service under one contract for San Benito County Express AND Specialized Transportation • Proposing contractors have no interest in operating only one of the services independently

12. Brief Review of RFP Scope of Work • Operations Start Date • January 1, 2019 • Overall Project Priorities • Public Safety • Service Performance • Workplace Culture • Customer Satisfaction

13. Important Dates

14. Proposal Evaluation • Required Format • Three-ring binder • Font specifications • Use of a footer • Double-sided • Organization of Proposal • Tabs • Questionnaire organization

15. Proposal Evaluation • Required Content • Table 1, Page 33 • Questionnaire • All Proposals: Questions 1 – 28 answered, tab per question • Appendix A • Per Table 1, all spreadsheet tabs • Appendix B Standard Forms • Supplemental information by Proposer

16. Proposal Evaluation • Evaluation Process • Initial Review – all forms and technical requirements met • Competitive Range – based on Evaluation Criteria • Proposer Interviews – week of August 20, 2018 • Best and Final Offers • Final Score of Proposals • LTA Staff Recommendation to Board of Directors – October 2018

17. Proposal Evaluation • Evaluation Criteria • Technical, 34 points possible • Proposed Personnel, 27 points possible • Experience and Qualifications of Proposer, 16 points possible • Cost Proposal, 22 points possible • Retention of Existing Contractor’s Employees, 10 points possible

18. Questions and Answers* • Questions submitted in advance • Questions from the audience • Questions deadline: June 22, 2018 at 5 p.m. • All written responses in Addenda: July 13, 2018 at 5 p.m. *Note: Written responses shall supersede oral answers to questions. Please refrain from asking questions that have already been asked. Thank you!

19. Tour of LTA Facility • San Benito County Express: operations headquarters and bus yard • Specialized Transportation: bus yard • Address: 3240 Southside Road, Hollister

20. Thank you for attending! Questions: Regina Valentine, Transportation Planner San Benito County Local Transportation Authority 330 Tres Pinos Road, Suite C7 Hollister, California 95023 Fax: (831) 636-4160 Email: regina@sanbenitocog.org