Practical Training Ⅰ Meeting on Arrival

1. Practical TrainingⅠMeeting on Arrival www.themegallery.com

2. 学会用英语与客人有效沟通，证实客人身 份及询问有关旅途事宜 • 熟练掌握与本话题相关的专业英语词汇及常用句型表达 • 练习用英语迎接客人 • 学会英文欢迎词的规范写作 • 学会英语众欢迎客人的礼仪 Study Objectives www.themegallery.com

3. Part Two Situational Dialogue • Part One Background Material • Part Three Writing-skill • Part Four Exercises • Part Five Social Etiquette www.themegallery.com

4. Part One Background Material Question: How to meet the tourists on arrival? Tips for reference As a receptionist at a travel service, when you meet the tourists, the following eleven steps are for your references: 1. Arrival at the meeting sites on time. 2. Greeting the group. 3. Liaise with the group leader. 4. Give Self-introduction. 5. Lead them to the coach. www.themegallery.com

5. Part One Background Material 6. Make a welcome speech. 7. Brief the local condition and introduce the hotel. 8. Distribute pamphlets. 9. Assist the tourists to check in. 10. Inform the meeting time and arrange the morning call, and tell the tourists the place for breakfast and the time for luggage collection. 11. Check the luggage and assist the tourists to their rooms. www.themegallery.com

6. Part Two Situational Dialogue Dialogue One A: C: A: C: A: C: B: C: Mr. Osborne B: a traveler C: a clerk at travel service Excuse me. Are you the Tour Group?1 Yes, we are. Welcome to Xi’an. I’m Ma from the Xi’an office of China International Travel Service, Xi’an branch.2The ravel service has sent me here to meet you. Who is the group leader, please?3 It’s me, Robert Osborne. Nice to meet you, Mr. Osborne.4Nice to meet you all, ladies and gentlemen. Nice to meet you, too. It’s very kind of you to meet us here at the airport. My pleasure. During your visit to Xi’an, I’ll be your tour guide. www.themegallery.com

7. Part Two Situational Dialogue A: That will be great. C: Do you have any checked luggage to collect? A: Yes, we checked eight traveling bags. C: Let’s wait here then. (In a short while, the checked luggage was sent to the luggage claim section and the tour group got their checked bags.) A: We have got back the checked bags now. Shall we leave the airport now? C: Yes. Follow me, please. A CITS bus is waiting for us. A: It’s very thoughtful of you to make this arrangement. www.themegallery.com

8. Part Two Situational Dialogue C: The bus will first take us to the hotel where CITS has reserved rooms for you. The hotel has a restaurant and a snack bar. We’ve already booked four tables for you at the hotel’s restaurant. After a short rest in your rooms, you can have your lunch at the restaurant. I’ll discuss the itinerary for your Xi’an tour after lunch. What do you say to that? A: That’s fine. Thank you. www.themegallery.com

9. Part Two situational Dialogue Vocabulary meet [ mi:t ] v. 迎接 checked luggage (随飞机)托运的行李 thoughtful [ 'θɔ:tful ] adj. 考虑周到的；体贴的 luggage claim section 行李领取处 snack bar. 快餐部；快餐店 itinerary [ ai‘tinərəri, i’t- ] n. 旅行计划；预定的行 程；旅程；旅行路线 www.themegallery.com

10. Part Two Situational Dialogue Dialogue Two a clerk at travel service B: Mr. Green Excuse me, are you Mr. Green from Britain? Yes. I’m glad you recognize me. “A man with white hair and beard”---Isn’t that how you describe yourself in the fax? So it’s easy to spot you in any crowd1. Let me introduce myself: I’m Susan, the tour guide from CYTS. How do you do? How do you do? I’m glad to know you. Pardon me, I didn’t quite catch your name just now2. Would you please repeat it? It’s Susan. S-U-S-A-N. Oh, Susan, am I right? Quite right. Do you have any unaccompanied luggage3? A: A: B: A: B: A: B: A: www.themegallery.com

11. Part Two Situational Dialogue Dialogue Two a clerk at travel service B: Mr. Green Excuse me, are you Mr. Green from Britain? Yes. I’m glad you recognize me. “A man with white hair and beard”---Isn’t that how you describe yourself in the fax? So it’s easy to spot you in any crowd1. Let me introduce myself: I’m Susan, the tour guide from CYTS. How do you do? How do you do? I’m glad to know you. Pardon me, I didn’t quite catch your name just now2. Would you please repeat it? It’s Susan. S-U-S-A-N. Oh, Susan, am I right? Quite right. Do you have any unaccompanied luggage3? A: A: B: A: B: A: B: A: www.themegallery.com

12. Part Two Situational Dialogue B: No. I always travel with these two bags. A: Let me carry your luggage, Mr. Green. B: Thank you, please. A: The car is waiting outside to take us to the hotel. I’ve reserved a suite4 for you at Dragon Hotel, one of the biggest in Beijing. B: Thank you very much. www.themegallery.com

13. Part Two Situational Dialogue Vocabulary Britain [ 'britən ] n. 英国 recognize [ 'rekəgnaiz ] vt. 认识；认出；辨认；承认 beard [ biəd ] n. (下巴上的)胡须；络腮胡子 describe [ dis'kraib ] vt. 描写，描绘，叙述；形容 spot [ spɔt ] vt. (口语)认出，辨认；发现 CYTS 中国国际青年旅行社 unaccompanied [ 'ʌnə'kʌmpənid ] adj. 无伴侣的；无随从的 www.themegallery.com

14. Part Two Situational Dialogue Useful Expressions For a tour guide 1. Are you Ms. Li from the States？ 您是从美国来的莉斯小姐吗？ 2. I’m the guide from CYTS. 我是中青旅的导游。 3. The coach is waiting outside. 车子在外面等候。 4. My name is Jenny. I ’m glad to meet you. 我的名字叫珍妮。很高兴认识你。 5. Did you have a pleasant trip？ 一路上怎么样啊？ www.themegallery.com

15. Part Two Situational Dialogue Useful Expressions 6. How was your trip? 旅途怎么样啊? 7. Is this all your baggage? 所有的行李都在这里了吗？ 8. How many pieces of luggage do you have all together? 你们总共有多少件行李啊？ 9. You must be very tired after such a long journey. 经过漫长的旅途，您一定很疲倦了。 10. What were your first impressions of China? 您对中国最初的印象如何？ www.themegallery.com

16. Part Two Situational Dialogue Useful Expressions For a tourist 1. Could you take my bags to the Taxi Stand, please? 方便把我的行李放到出租车停靠站吗？ 2. I’m very tired. I’m eager to take a massage as soon as possible. 我太累了，我真想尽快来个按摩。 3. I can’t be bear suffering jetlag after each flight. 每次飞行之后，我简直受不了适应时差的那种难受劲。 4. Take it easy. You’ll soon recover from jetlag and get used to it. 别担心，时差会很快倒过来的，您也会很快会适应的。 5. What’s the weather like in Beijing these days? 这几天北京的天气怎么样？ www.themegallery.com

17. Part Two Situational Dialogue Useful Expressions 6. My wife is very considerate and she asked me to take a overcoat. 我的妻子很体谅我，她让我带了一件厚外套。 7. How many spots and historical sites in Beijing? 北京有多少名胜和景点呀？ 8. I’m not familiar with the place. I’m ready to hear your suggestions. 我对这个地方不太熟悉，想听听你的建议。 9. This place is a real hot spot. 这个地方真热闹啊。 10. Here are the brochures that describe various tour routes in China. You may choose anyone you like. 这是些介绍各种到中国旅行线路的小册子，您可以任意选择您喜欢 的一种。 www.themegallery.com

18. Part Three Writing-skill How to Write a Welcome Speech Tips for reference Welcome speech is the first formal speech that you face the guests. A good welcome speech should be written clearly, warm, lively, and short. In general, its content includes the following items, that is: self-introduction, introduce the hotel where they are staying, simple Itinerary presentation and notes. www.themegallery.com

19. Part Three Writing-skill Sample 1 Tour Guide Welcome Speech（I） Good afternoon, ladies and gentlemen, Welcome to Beijing! May I introduce my colleagues to you? This is Mr. Wang from China International Travel Service. He will travel with you throughout the trip in China. This is Mr. Li, our driver. His bus number is 531666. My name is Sun Mei. I am from CTYS. My job is to smooth your way, care for your welfare, try my best to answer your questions, and meet your needs during your stay in Beijing. if you have any special interest, please tell your tour leader. www.themegallery.com

20. Part Three Writing-skill Sample 2 Tour Guide Welcome Speech（II） Ladies and Gentlemen, First of all, please allow me to express the most heartfelt welcome to all of you on behalf of our agency. Now I would like to brief our four-day tour of Beijing to you since I want to leave the most wonderful for you to discover. Beijing is one of the most well known capitals in the world for its long history and its historical sites and relics. I will not mention them in detail right now, but I can guarantee you that you will surely enjoy your trip here with our considerate service. Thank you! www.themegallery.com

21. Part Three Writing-skill Writing Practice Suppose you are the tour guide who is assigned to guide the tourists from UK, and you are to make a welcome speech. In your speech, besides the heartfelt words, the brief introduction of the itinerary--three-day tour in Beijing should also be mentioned. www.themegallery.com

22. Part Four Exercises • Reading aloud until you can say it from memory, then translate it into Chinese. Beijing is the first station of China golden travel line. There are so many wonderful places worthy of seeing that one just cannot list them one by one. Here we just give a brief introduction to some best-known places of interest. The Imperial Palace was the home of the emperors during the Ming and Qing dynasties, when it was known as the “Forbidden City”; Yiheyuan is a magnificent summer palace built by the Qing Emperor Dowager; Temple of Heaven Park is situated on the eastern side of the Qianmen Street; and scattered around the Ming Tombs are the tombs of thirteen Ming emperors. www.themegallery.com

23. Part Four Exercises • Fill in the blanks according to the context. A: a tour leader B: Mr. Li, a clerk at travel service B: Excuse me, are you Mr. Smith from America? A: Yes, I am. B: I’m Liming, your local (1) from CIS. A: How do you do, Mr. Li? B: How do you do? (2) to Beijing. A: Thank you. B: Mr. Smith, is everyone in the (3) here? A: Yes, everyone is here. B: OK, let’s go. The (4) is waiting outside. _______ guide Welcome ________ _______ group _______ coach www.themegallery.com

24. Part Four Exercises • Read the following passage and decide whether they are true (T) or false (F). At your final destination, you’d better examine your baggage for damage. If your baggage has been damaged, you can go immediately to the airline agent and demand the expense of repair. In this case, you will have to fill out a form. And be specific when describing the damage. If the airline should lose your baggage, report the loss to the airline agent. The agent will be responsible for your loss. Don’t worry about your baggage if it is heavy and you can’t manage it. Porters are available at many airports. These people will carry your bags for you, though not free of charge. www.themegallery.com

25. Part Four Exercises In case you are bumped from a flight for which you have a reserved ticket, and you were at the airport for check-in before closing time, the airline must pay you money unless they can get you a seat by bargaining with another passenger. If you have a confirmed reservation, and arrive at the airport on time, and you are bumped, you can ask for a written explanation of your rights. This will explain the procedure for obtaining the money. www.themegallery.com

26. Part Four Exercises • If your baggage has been damaged, you can go immediately to the • travel agent and demand the expense of repair. • If the airline should lose your baggage, report the loss to the • insurance company. • 3. According to the passage, if the airline should lose your baggage, the • agent will be responsible for your loss. • 4. You have to manage it by yourself even if your baggage is heavy. • 5. If you have a confirmed reservation, and arrive at the airport on time, • and you are bumped, you can ask for a written explanation of your • rights. This will explain the procedure for obtaining the money. F （ ） F （ ） T （ ） （ ） F （ ） T www.themegallery.com

27. Part Four Exercises • Role Play. • The Smiths’ want to take a travel to China for a seven–day–holiday. Now Mr. Smith is making a call to a local travel agency of CITS, asking for the routes available, quotations, and specific arrangement of accommodations and scenic spots of interests. As a receptionist of the travel agency, you are answering the call and ask for more details of their requirement. Then, draft a travel plan for the family. www.themegallery.com

28. Part Four Exercises • Translation (1) 我是中国青年旅行社的导游。 (2) 你们的行李将会有另一辆车送往酒店，因此你们不必担心。 (3) 请再说一遍好吗，我刚才没听清你的名字？ _______________________________________________________ I am the tour guide from CYTS. ______________________________________________________________________________________________________________ Your luggage will be sent to the hotel by another bus, so you don’t have to worry about it. _______________________________________________________ I didn’t quite catch your name just now, would you please repeat it? www.themegallery.com

29. Part Four Exercises (4) 请问我们旅行团的人都到齐了吗？ (5) 请问你们有几件托运行李？ (6) 我们会按照你们的要求安排的。 Excuse me, is everyone in the group here? _______________________________________________________ How much checked luggage do you have? _______________________________________________________ _______________________________________________________ It will be arranged at your request. www.themegallery.com

30. Part Five Social Etiquette Etiquette of Welcoming Tourists Greeting tourists is just the first step in the whole welcoming process. As a tour guide, you should bear in mind the following things. First, learn how to locate the group that you are supposed to meet and offer your greeting immediately. Secondly, make a brief welcome speech and introduce yourself to the tourists. Thirdly, welcome the tourists to your city and ask them for questions and any requests. Express your wish to serve them sincerely and honestly. Finally, wish your guests a pleasant journey and a wonderful stay. www.themegallery.com

31. Part Five Social Etiquette If you are ever asked to deliver a speech, try to look happy and pleasant. Always be as polite as you can, no matter what your personal opinion of individuals or their country might be. Always remember that they will judge your company by the impression you give. First impressions are the most important and can be everlasting. www.themegallery.com