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Stacey Luhring Sr. Education Specialist Volunteer and Guest Services

Stacey Luhring Sr. Education Specialist Volunteer and Guest Services Point Defiance Zoo & Aquarium. Volunteer Administrator's Role. Advocate for. Volunteers Volunteer management and the program Volunteer Administrator Position Profession of Volunteer Resource Management.

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Stacey Luhring Sr. Education Specialist Volunteer and Guest Services

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  1. Stacey Luhring Sr. Education Specialist Volunteer and Guest Services Point Defiance Zoo & Aquarium

  2. Volunteer Administrator's Role Advocate for • Volunteers • Volunteer management and the program • Volunteer Administrator Position • Profession of Volunteer Resource Management

  3. Definition of Advocacy • A process that is deliberate and that has as its objective a change of some sort. • It is about influencing what others think and do

  4. Advocacy Skills • Knowledgeable about the situation • Goals & objectives; big picture • Facts & History • Audience • Values & philosophy • Effective Communication Skills • Active Listening • Self-confident & Assertive • “Art of translation” to your audience • Respectful

  5. Advocate for Volunteers • Supporting the volunteer with staff interactions • When volunteers have a grievance • Volunteer deserves recognition

  6. Advocate for Volunteer Program • Knowledge of the program to the organization • Understanding of volunteers and their roles • Standards or Organizational Policy

  7. Advocate for Volunteer Administrator Position • Sharing with management • Knowledge of the field • Willingness to share your knowledge with staff • Value of your job • Title , position description, salaries • Show them if you left they would still fill the position

  8. Advocate for Profession of Volunteer Administration • Professional Development • Professional associations • Certification • Continued education • Attendance at conferences • Professional journals & Online/print resources

  9. Professional Organizations • AZA • AZAVA • NAI • AAM

  10. Certification • Certification in Volunteer Administration • Canadian Certification of Volunteer Administration

  11. Continuing Education • Energize Inc. • Workshops • Everyone Ready • Local VA Group/ Dovia • Regional Workshop (United Way, DOVIA)

  12. Conferences • Local VA conferences • ALIVE • Points of Light • National Conference on Volunteering & Service • AZA

  13. Professional Journals & Resources • VolunteerToday.com – Nancy MacDuff • AZAVA Website: www.johnballzoosociety.org/AZAVA • Energize inc. • Idealist.com

  14. Volunteer Administrator's Role Be An Advocate!

  15. Thank you!

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