National Consumer Commission Strategic Plan 2012-2017

1. Strategic Plan 2012/2013 – 2016/2017

2. National Consumer Commission Vision • The vision of the national consumer commission is to be “A well resourced, responsive and the leading institution in consumer protection” Mission • The mission of the national consumer commission is “To promote, protect and advance the social and economic welfare of consumers in South Africa by providing leadership, advocacy and a system of rapid redress thereby creating a fair and accessible consumer marketplace” Values • The core values govern the National Consumer Commission's operations and relationships. These core values remain constant and are not affected by changes in the operational environment and management.

3. National Consumer Commission The National Consumer Commission stands to: • Promote and maintain a high standard of professional ethic • Promote efficient, effective and economic use of resources • Provide service impartially, fairly, equitably and without bias • Be responsive to consumer needs and the public • Foster accountability and transparency • Maximise and cultivate human capital development and practices • Promote broad public participation

4. National Consumer Commission Strategic Goals and Objectives In working towards achieving its vision and mission, the National Consumer Commission will strive to achieve the following strategic objectives for the period 2012 to 2017 • Protect Consumers from hazards through advocacy education and awareness • Improve consumer redress as envisaged in the CPA • Protect consumers from unethical business practices and misconduct through law enforcement and compliance. • Conduct research for policy, legislative and regulatory improvement

5. National Consumer Commission Strategic Goals and Objectives continued • Achievement of customer and stakeholder expectations as well as those of standing advisory committees • Ensure the establishment of a functional organisation • Achieve the mandate of the NCC with an optimal staff complement • Implement an organisation wide performance management system • Create the brand of the NCC as a voice of the South African consumer • Provide an effective ICT infrastructure and network • Implement an effective and efficient financial management system

6. Protect consumers from hazards through advocacy, education and awareness Create the brand of the NCC as South Africa’s consumer voice Protect consumers from unethical business practices and misconduct through law enforcement and compliance Implement and effective financial management system Stakeholder Relationship Operational Efficiency Innovation Ensure the establishment of a functional organisation Achieve stakeholder expectations Research and Development (R&D) Achieve the mandate of the NCC with an optimal staff compliment Implement and organisation wide performance management system Provide an effective ICT infrastructure and network

18. Business Plan 2012 / 2013 • Human Resource Requirements