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Remote Interpretation: What Managers Need to Know HIN Recruitment Fair 5 July, 2012

Remote Interpretation: What Managers Need to Know HIN Recruitment Fair 5 July, 2012. UHN Phone Interpretation Service. F2F & OPI. Savings of $337,000 (22%) in 2012 over 2011. UHN Phone Interpretation Team. Grace Eagan, Project Coordinator Marta Sousa, Call Centre Coordinator

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Remote Interpretation: What Managers Need to Know HIN Recruitment Fair 5 July, 2012

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  1. Remote Interpretation: What Managers Need to Know HIN Recruitment Fair 5 July, 2012

  2. UHN Phone Interpretation Service

  3. F2F & OPI Savings of $337,000 (22%)in 2012 over 2011

  4. UHN Phone Interpretation Team • Grace Eagan, Project Coordinator • Marta Sousa, Call Centre Coordinator • Rafael Alcantara, Portuguese Interpreter • Frances Ho, Cantonese/Mandarin Interpreter

  5. Integration of OPI @ UHN • Pilot to demonstrate value and get clinician support (Nov 2009-Jan 2010) • Senior Management approval • Partnership with SIMS Telecommunications • Phones installed - free first year • Installation: assessment, coordination with Telecom, installation, staff in-services • Toolkit: signage, tip cards, hand-outs, labels • Call Centre launched November 2010 • Mandate to use OPI where appropriate Jan 2012

  6. OPI Devices at UHN • There are three types of OPI devices installed and supported by ITS • Troubleshooting support is provided for these devices by the HELP Desk support team Red Handset with Splitter Panasonic Dual Handset Cordless IPOP

  7. IPOP – Interpreter Phone On Pole At UHN, the IPOP will look like this: The IPOP has signage with instructions for access phone interpretation, and labels marking important feature buttons. The IPOP should be recharging when not in use. The power port is located on the left side of the console.

  8. Panasonic Dual Handset Cordless Phone ($80) At UHN, the Panasonic Dual Handset Cordless Phone will look like this (models may be grey or white): Each handset is labelled with instructions for OPI access details and for calling for technical support. The handsets should be returned to the bases to recharge when not in use.

  9. Red Handset Splitter Device ($35) At UHN, some hospital phones have been equipped with a splitter plugged into the handset port in order to accommodate two handsets: The red handset may not always be kept plugged into the splitter. The splitter plugs into the handset port, the original handset then plugs into the splitter. The splitter with both handsets plugged into the splitter.

  10. How we are reporting

  11. TC LHIN Initiative Phase 1 • RFP for OPI on behalf of consortium • Funded OPI for Community Agencies • Shared ASL-English Interpreter Phase 2 • RFP for VMI on behalf of consortium Phase 3 • RFP for F2F

  12. Questions? Contact: elizabeth.abraham@uhn.ca 416 603 6446

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