Designing for Leadership: Volunteer & Staff Structure

1. Girl Scouts of Western Ohio Designing for Leadership: Volunteer & Staff Structure

2. Agenda • Welcome • Objectives • Overview of the new structure • Functional group breakout sessions • Service unit table group discussions • Next steps and announcements

3. Today’s Objectives • Know the new service delivery model and be able to communicate key features with service unit volunteers. • Name ways that this model improves the Girl Scout Leadership Experience for volunteers and girls. • Identify key responsibilities in the new service delivery team roles.

4. What We Know About Our Current Service Delivery System • The council has made progress in key service delivery measures, but we continue to be challenged in others, especially: • There are enough volunteers to accomplish goals and objectives. (37% true) • Information is provided in a timely fashion. (62% true) • I have efficient access to needed information. • (66% true) • The Girl Scout Council's methods for offering the Girl Scoutprogram to girls in the community are efficient and effective. (64% true)

5. Volunteer Comments • Parents don’t really know much about Girl Scouting beyond their daughter’s group. • Leaders want more parent support. • Communication is a challenge: at least 70% of volunteers prefer info by email; only 28% get information at service unit meetings. • Volunteers and potential volunteers tell us that Girl Scouts requires too much commitment—they just don’t have the time to give. • What most attracts volunteers to Girl Scouts is making a difference in girls’ lives and aligning their volunteer work with their personal mission.

6. Project Objectives • Provides and supports the most appealing, progressive Girl Scout Leadership Experience for all girls 5-17years old who want to participate. • Develops commitment to the mission, and broad financial/resource and personal support from parents and community partners. • Attracts, inspires, develops and retains a diverse, committed and qualified volunteer workforce to support girls through a flexible portfolio of Girl Scout opportunities. • Efficiently uses financial and other resources.

7. Better for Girls • Girls join and participate immediately • Troop • Series • Community Troop • ”Me and My Gal” Activities • Increased program opportunities through increased community partnerships • Increased progression for older girls through service unit circle activities and series • Improved communication with parents to increase active participation by girls and parents

8. Better for Volunteers • Flexible service unit structure around main areas of work, based on service unit plans and needs. • Strong plans that are based on community and membership data and include service unit and multi service unit activities. • service unit and service unit circle structure enables sharing of resources, resulting in more program opportunities. • Regionally based adult recruitment plans. • Clear staff/volunteer partnerships.

9. Volunteer Structure—A Network of Support & Opportunities Girl Scouts of the USA The Girl Scout Network of Support Girl Scouts of Western Ohio Girl Scout Circle Volunteers & Services Girl & Adult Members Service UnitVolunteers & Services

10. Legend: Indicates Service Unit & Service Unit Circle (multiple service units) Responsibilities Administrative Volunteers A Flexible Network of Support Family Partnership Chair Volunteer Appreciation & Recognition Girl Scout Leadership Experience Chair Series Coordinator Product Sales Chair Communications Data Coordinator Girl & Adult Members Adult Development Coordinator Cookie Sale Coordinator Parent (Guardian) Engagement Service Unit Treasurer Community Troop Coordinator Recruitment Chair Day Camp Director Girl Scout Leadership Experience Coach (Resources & Mentors) Service Unit Chair Fall Product Coordinator Compliance Communication Community/ School Coordinator Girl-Led Events Coordinator

11. New Ways of WorkVolunteers • Strong Community Plansthat: • Establish a publishable schedule of events and seriesin service unit and surrounding service units • Include community data and GS historical datato improve decision making and project direction into future (2-3 years) • Increasecommunity program resources • Establish retention benchmarks, retention campaignand key indicators

12. Service Delivery Paid Staff Structure

13. New Ways of Work—Staff • Narrower focus for all positions—to increase staff productivity and satisfaction • Staff roles and expectations are clearer • All staff, especially community engagement managers and recruitment managers, work as team to provide excellent service unit support.

14. Principles of Model • Excellent customer service • Flexible and customized to meet the needs of communities and volunteers • Roles are clearer and more focused • Service unit plans are transparent and data-based, including: • (Volunteer) service unit plan • (Staff) recruitment plan • (Staff) retention plan • Service unit/community data

15. Service Unit Circle Pilot Project • For Girls: • Community troops • Volunteer led series • Service unit circle events • Me and My Gal activities • For Volunteers: • Educational and training opportunities • Networking

16. Communication/Technology • eBizimprovements (Fall 2013) • Electronic monthly newsletters for volunteers and parents • Doubleknot Online Camp Reservation System • Online site for service units (Fall 2013) • Electronic deposit of all council checks for service unit, camp and troop accounts

17. What Will It Take? • Sense of humor • Resourcefulness • Resiliency • Comfortable with ambiguity • Flexibility • Trust • Agility • Creativity • Inquisitiveness • Enthusiasm

18. “The job of adults in Girl Scouting is to prepare girls for their future, not our past. ”

19. Questions?

20. Functional Breakout Sessions • Service unit chair and data coordinator • Recruitment chair • Girl Scout Leadership Experience chair

21. Designing for Leadership: Service Unit Table Discussions

22. “People have more confidence and comfort to journey to the future when they carry forward parts of the past.” As a Service Team, discuss the following two questions: • What is a strength or a passion (something you loved to do) from your previous role that you want to take forward into the future on this new team? • What are the best things we have accomplished as a service unit that provide a foundation to build on in this new structure?

23. Legend: Indicates Service Unit & Service Unit Circle (multiple service units) Responsibilities Administrative Volunteers A Flexible Network of Support Family Partnership Chair Volunteer Appreciation & Recognition Girl Scout Leadership Experience Chair Series Coordinator Product Sales Chair Communications Data Coordinator Girl & Adult Members Adult Development Coordinator Cookie Sale Coordinator Parent (Guardian) Engagement Service Unit Treasurer Community Troop Coordinator Recruitment Chair Day Camp Director Girl Scout Leadership Experience Coach (Resources & Mentors) Service Unit Chair Fall Product Coordinator Compliance Communication Community/ School Coordinator Girl-Led Events Coordinator

24. Next Steps • June 17–July 31 • Complete position intent form • Discussion/interview for placement in new positions • July 12–July 27 • Appointment letters sent • Kick-Off invitations • August 6–August 16 • Fall Kick off in all regions • Includes training for new service team positions • Fall membership campaign prep rallies for new volunteers held immediately before Fall Kick-Off • 1301786-001