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STUDY MEETING ON EXPANSION AND DEVELOPMENT OF THE SERVICE INDUSTRY IN ASIA

STUDY MEETING ON EXPANSION AND DEVELOPMENT OF THE SERVICE INDUSTRY IN ASIA CHALLENGES, ISSUES AND RECOMMENDATIONS RELATED TO SERVICE SECTOR Presentation by: Ms. Norzirin Ariffin (Malaysia) Ms. Amarjargal Tserenpl (Mongolia) Asad Farooq Siddiqi (Pakistan)

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STUDY MEETING ON EXPANSION AND DEVELOPMENT OF THE SERVICE INDUSTRY IN ASIA

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  1. STUDY MEETING ON EXPANSION AND DEVELOPMENT OF THE SERVICE INDUSTRY IN ASIA CHALLENGES, ISSUES AND RECOMMENDATIONS RELATED TO SERVICE SECTOR Presentation by: Ms. Norzirin Ariffin (Malaysia) Ms. Amarjargal Tserenpl (Mongolia) Asad Farooq Siddiqi (Pakistan) Dr. Ketmanee Ausadamongkol (Thailand) Ms. Tong Thi Thuy Duong (Vietnam)

  2. There isn’t a shortcut to success

  3. Success without fulfillment is a failure

  4. Challenges and Issues • Lack of Standardization • Lack of credibility • Lack of understanding of service sector – Definition • No interlink between ministry and institution • Not enough training and development for Human Resource and education system

  5. Challenges and Issues • Environmental issues has been given enough attention • Government policies are not very open/friendly towards FDIs in service sector • Considerable part of service sector is based on speculative growth and not in real terms • Not enough support from government to service sector to grow

  6. Challenges and Issues • Lack of basic infrastructure • Lack of measurement tools to measure productivity and impact of R&D in service sector • Difficult to compare with index/measurement – NCSI, ECSI, ACSI • Agreement on open data sharing – knowledge management

  7. Challenges and Issues • Lack of data collection for benchmarking and comparison • System of data collection has not been standardized • Lack of innovation system model in service sector • Lack of marketing of service sector from government

  8. Challenges and Issues • Complaint friendly culture is missing • Concept of acquiring customer’s loyalty is not yet the objective

  9. Journey of thousand miles start with first step

  10. Recommendations • Government have to come up with some policies related to the issues • APO should come up with policies guideline and example or best practice from other countries • Clear classification on services sector in order for easier data collecting, benchmarking and sharing • Government and organizations have to promote culture of accepting complaint • Government need to restructure organization to cope with the new challenges in service sector

  11. Recommendations • Conduct regular evaluation and monitoring • Knowledge sharing is a must, in this era of information we do need to be careful though • More research , more programs on measuring services • Concentration on effectiveness and efficiency • Organize several meetings in order to enhance the productivity of service sector

  12. Recommendations • Knowledge management • Publications • A TV, Radio channel to support public and private sector organizations • Commitment and dedication

  13. Be the change you want to see

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