Interrelationship of CAC, QSS and the Board of Directors

1. Interrelationship of CAC, QSS and the Board of Directors Community Advisory Committee - March 13 2019

2. ACCESS Mission Statement • Access Services promotes access to all modes of transportation and provides quality and safe ADA paratransit service on behalf of public transit agencies in Los Angeles County.

3. ACCESS Vision Statement • Access Services serves the community as the leader in promoting accessible and innovative transportation solutions. We accomplish this vision by -  • Providing quality, efficient and dependable ADA paratransit service. • Leading the national dialogue as an advocate for universal access to transportation.  • Partnering with other entities to secure alternate funding sources and legislation that expands transportation options. • To ensure this commitment to quality we have developed codes of conduct for our order takers, drivers, and riders.

4. Community Advisory Committee • ARTICLE 2 – PURPOSE • Section 1 - The CAC provides community input and advice to Access Services Board of Directors and staff concerning operational policy issues to impact and improve the Access Services transportation program. • Section 2 - While CAC is not intended to be a complaint resolution or appeals board, it does allow for public input at the regularly scheduled CAC meeting.

5. CAC Provide informed input to help the Board develop or improve operation, procedures, or policies. plan new activities or Provide guidance that helps staff solve problems Offer a forum for ACCESS riders, community partners, supporters, and government to communicate their opinions and share expertise Support and represent the interests of ACCESS

6. Discussion?

7. Participation and Contribution to the work of the CAC • Bylaws anticipate a level of commitment to providing input. • CAC members who miss three meetings during each year of their term are subject to removal, • CAC members who are unable to complete their terms are asked to resign to allow others to contribute.

8. Discussion?

9. Meetings • ARTICLE 7 - MEETINGS • Section 1 - The CAC shall meet once a month on the second Tuesday of every month at a location as centralized to the County of Los Angeles as possible in a fully Americans with Disabilities Act (ADA)-compliant venue. • Section 2 - CAC meetings are subject to the Ralph M. Brown Act (Government Code Section 54952.3), requiring that all meetings involving CAC deliberations are open to the public, with advance posting of agenda(s). • Section 3 - CAC meetings shall be conducted under Roberts Rules of Order, except where these Bylaws provide other provisions. • … • Section 5 - To facilitate full discussion of issues by the CAC, discussion of items will first involve CAC representatives. • 5.1 - Public comment will be limited to brief comments, as directed by the Chairperson, on each agenda item after the items have been discussed. As appropriate, the Chairperson may suggest persons contact staff directly regarding specific questions.

10. Brown Act • Open meetings - the public has a right to notice and to attend meetings. • We need to clearly inform the public that offering personal identifying information is voluntary and is not a condition of participation. • Teleconferencing the meeting requires notice of and access to the teleconference location for the public. Members of the public must be able to address the CAC from the teleconference location. • Action by secret ballot, whether preliminary or final, is flatly prohibited.

11. Public Comment • Must be allowed during deliberation. • CAC bylaws state the CAC will deliberate first and then the public can offer comment. (How does the public inform our deliberation?) • The public can talk about anything within the jurisdiction of CAC, but the CAC generally cannot act on or discuss an item not on the agenda. • It does allow members of the CAC, or its staff, to “briefly respond” to comments or questions from members of the public, provide a reference to staff or other resources, or direct staff to place the issue on a future agenda • However, caution should be used to avoid any discussion or action on such items

12. Discussion?

13. Roberts Rules • "to enable assemblies of any size, with due regard for every member's opinion, to arrive at the general will on the maximum number of questions of varying complexity in a minimum amount of time and under all kinds of internal climate ranging from total harmony to hardened or impassioned division of opinion."

16. Rules Example: • Call to order: Rap the gavel once. One time. Uno Rappo. Ein Bangf. “The meeting will come to order.” • Approval or correction of minutes “The secretary’s draft of the minutes of the May meeting was sent to you last week, and a copy is in your meeting packet. Knowing you all to be judicious minute-readers, please let me know now if you found any errors. “ • Pause. “Are there any corrections to the minutes as distributed?” • Take corrections until there are no more. “If there are no (further) corrections, the minutes stand approved as distributed (corrected).”

17. Types of Motions • Main motion - A motion must be made and seconded to initiate discussion on an issue (a limited amount of discussion may be allowed at the discretion of the Chairman prior to a motion being made). • Substitute motion - Used to propose an alternative action to the main motion. If a substitute motion passes, it does away with the prior motions. If it fails, the previous motion comes back up for consideration. • Friendly amendments - These are editorial changes that may be allowed if nobody objects. However, any member may object and deny such requests. • Call the question – A motion to end debate and vote on the motion at hand. If seconded and passed, the main motion is then voted on. If no second or fails, discussion continues. (The Chair can choose to end debate.) • Motion to table - Non-debatable. If seconded, discussion ends and must be voted on immediately. A subsequent motion to take from the table is required to reopen discussion. • Motion to reconsider – Can only be made by a member on the prevailing side of a previous vote. If seconded and passed, it rescinds the previous vote and brings the motion back for discussion.

18. Discussion?

19. Quality Services Subcommittee ARTICLE 6 – SUBCOMMITTEES Section 1 - The CAC may establish subcommittees which will be charged with a specific purpose or task. … Section 2 - The CAC shall have a standing subcommittee called the Quality Services Subcommittee (QSS). 2.1 –The purpose of the Quality Services Subcommittee (QSS) is to monitor the quality of service of Access Paratransit and to make comment and recommendations. … • To whom? • How? • How does the CAC ask the QSS to look at a particular service quality issue? (do we ask for a report back?)

20. Discussion?

21. Board of Directors communication. ARTICLE 5 - OFFICERS Section 4 - Duties of the Chairperson 4.1 - Preside at the CAC meetings 4.2 - Represent the CAC at meetings of the Access Services Board of Directors when appropriate 4.3 - Reports, at a minimum, concerns and actions taken by the CAC including the establishment of subcommittees, as well as potential agenda items for the next CAC meeting • The CAC Chair is the link between the CAC and the Board by serving on both groups. • Can we develop a format to more clearly convey information to the Board?

22. Discussion?

23. Lunch

24. Goals • What issues do we want to address to help impact and improve operational policy for Access

25. Discussion?

26. Future Agenda Items Subcommittees and Prioritization of Goals • How do we want to prioritize our goals to be agenized? • What Subcommittees do we think we need to accomplish our goals?

27. Discussion?