Strata Management Group - Services

2. Residential Management Our competent and proactive managers have extensive knowledge and experience with the management of day to day challenges faced by residential body corporate schemes. Our specialised residential strata managers take the time and have the ability to explain the complex Body Corporate Management Act and Modules to ensure that all owners understand the rules and what is required of them. This ensures that at all times the interests of all owners are taken into account. To discuss your body corporate or request a quotation, contact Strata Management Group today to speak with one of our friendly team members.

3. Commercial / Industrial Management Strata Management Group is proud to announce that we have recently been appointed to manage Brisbane’s largest commercial industrial park that consists of over 10 subsidiary schemes, 30 stand alone lots and a Principal Body Corporate. • Notable commercial managements include: • Metroplex on Gateway – Principal Scheme • Colmslie Corporate Park • Southgate Business Centre • Goodman on Gateway • Nexus At Banyo We have expert strata managers for commercial body corporate management all over Brisbane. With one of the directors having over 13 years experience in industrial property you can be assured that Strata Management Group can help.

4. Financial Management Strata Management Group’s proactive and transparent management style means that the following financial services are provided: • Open and maintain the Body Corporate bank account including a daily bank reconciliation • Pay all Accounts (Electronic Funds Transfer) – Weekly • Issue Levy Contribution Notices to lot owners • Receipting Levy Contribution Payments • Arrears Levy Collection & Assisting Debt Collection Agencies if necessary • Prepare Financial Statements at any time requested by the Committee • Prepare and arrange Audit of Financial Records (if required) • Prepare Draft Budgets • Preparation of Business Activity Statement (if required) • Preparation of documentation for Income Tax Return

5. Secretarial & Administrative Services At Strata Management Group we provide the following secretarial and administrative services; • Convene and attend the annual general meeting, committee meetings and extraordinary general meetings as required and as per legislative requirements • Prepare and distribute notice of meetings as per legislative requirements • Record and distribute minutes of meetings as per legislative requirements • Prepare and distribute notices of vote outside of a Committee Meetings as per legislative requirements • Prepare, record and distribute resolutions of votes outside of a Committee Meetings as per legislative requirements • Arrange for the appointment of a returning officer • Advice provided to individual lot owners • Pay insurance premiums and obtain renewal quotations • Process insurance claims • Establish and maintain the roll and registers • Maintain and keep records • Make available the records for inspection • Keep Common Seal

6. Insurance Claims Strata Management Group’s committed insurance department will assist Owners with the complete insurance claim process. We will assist in the preparation and lodgement of all insurance claims, proactively follow up the Broker for updates and ensure that the Body Corporate receives reimbursements for payments made for insurable work. Following lodgement of a claim, your body corporate manager will work actively with the Body Corporate Broker, an appointed assessor, contractors, engineers, and the Committee to ensure that any damage is rectified as quickly as possible. Wanting to lodge an insurance claim? Not sure what documentation is required or what the process will be? Check out our easy guide on the insurance claim process

7. Maintenance Strata Management Group can assist schemes in the management of their day to day maintenance as well as project manage larger maintenance items. We have a extensive contractor database of suitably qualified contractors. We understand the necessity of only using compliant qualified contractors that have all of the necessary required WH&S & insurance documentation. Quote Requests and Work Orders will only ever be issued upon written approval from the body corporate committee. Click Here to lodge a maintenance request today. After Hours Service For all URGENT After Hours please call Zamboo on PH: 0417 627 291. Zamboo are a Brisbane based QBSA licensed building company that provide a comprehensive range of skilled and experienced trades persons, the Body Corporate can be assured that they are able to provide practical and cost effective solutions that take into account important factors such as the nature of the work, the type of property, and the budget available. If the maintenance required is an EMERGENCY please contact usual Emergency Services-000 – Police, Fire and Rescue & Ambulance13 19 62 – Power and Gas Unsure how to Handle your Maintenance Issue? Click Here to view all of our maintenance procedures.

8. Management Testimonials See below some of the fantastic feedback our office has received for the service level provided to our current clients- “Just wanted to say thank you for coming on board and helping us with managing our body corporate for our block of 6 lots. You have been direct, available, knowledgeable and friendly to deal with. Thank you also for helping us to sort out the renovations and the questions we all had regarding financing and construction.” Chairperson, New Farm Residential Complex “As chairperson of the body corporate of an industrial park, I have found Frances Ronnfeldt and SMG to be highly efficient and cost-effective managers for our scheme. In particular, I can trust them to stay on top of any issues and provide comprehensive updates and proposed solutions. I also find Frances very knowledgable and quick to respond to ad-hoc queries. I would certainly recommend Frances and SMG to other bodies corporate.” Chairperson, Brisbanes Largest Industrial Park “I have been dealing with Strata Management Group for over 12 months as body corporate manager of one of our investment townhouses. Frances has been fantastic, showing diligence, experience and knowledge throughout all dealings, and extends decisions and recommendations to our committee that are practical and cost conscience. In my role as chairman and secretary, I have had numerous close workings with Frances. Strata Management Group compares well above all other body corporate managers that are managing our other townhouses. I have no hesitation recommending Strata Management Group for your Body Corporate Management needs.” Chairperson, Alderley Residential TownhouseComplex “Strata Management Group have managed our commercial complex for a number of years now They have actively been involved in a number of major renovations for the scheme including a building repaint, driveway and line marking maintenance. I can always rely on the team for prompt and reliable service. I am so happy with the service we have received that just recently I have recommended them for appointment in another scheme I own in” Chairperson, Windsor Commercial Complex “The team at Strata Management group manage the complex I live in. They are extremely helpful and prompt. We had a number of maintenance issues and as soon as Frances found out she got onto them straight away. I would recommend them to anyone who has a Body Corporate to be managed.” Chairperson. Paddington Residential Complex