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SpiceCorps London Sponsored by DisplayLink

Welcome to SpiceCorps London sponsored by DisplayLink. Join us for a discussion on Spiceworks 6.2 release, DisplayLink technology, and IT chat. Explore new features, hourly rates, alerts, and more. Let's get started!

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SpiceCorps London Sponsored by DisplayLink

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  1. SpiceCorps London Sponsored by DisplayLink Jan 2013

  2. Apologies my presentation skills aren't great... And my spealing can be appalling...

  3. Welcome... • Have you signed in? • Get 100 points on the community if you do! • Sheet will be floating around near me at the end • Whos who: • Me - akp982 • DisplayLink - William and Doug • Spiceworks • SpiceHeads!

  4. So what can you expect today?Subject to change without notice... • Spiceworks 6.2 • The almost official release that was recalled due to bugs... • Demo of new features • 6.2 questions • DisplayLink • Demo and talk about DisplayLink technology • Spiceworks QnA + General IT chat • Your thoughts on future SpiceCorps • Wrap up

  5. Lets get the party started... Spiceworks 6.2

  6. Has it been released? Is it in beta? Yes its been released but was pulled! 6.1 put back due to bugs with helpdesk and remote sites/agents! Patch coming real soon!

  7. Focus on your Tickets

  8. HelpDesk Tech • Only see tickets assigned to them compared to admin where they can see all tickets

  9. Hourly rates per person • You can now set different rates for your different techs so if your helpdesk tech fixes and issue you can charge it out less than the DBA

  10. SLA Alerts • Alerts and emails when tickets go stale so you can ensure everyone is getting the help they need in the time they deserve

  11. Focus on your Time

  12. Revamped Custom Groups • There are now more options when creating custom groups, they are now more dynamic and allow you to highlight and find the devices important to you!

  13. Auto-suggested knowledge base • When users start to enter the ticket summary in the portal Spiceworks will now try to automagically find related help topics in your knowledge base

  14. Highlight cloud services that matter to you • Got lots of false positive cloud services? Now you can set some of them to be ignored for smarter results.

  15. Single Sign On for the portal • Do your users find it hard to use the portal? Well Spiceworks have made it easier with Single Sign On so they don't need to remember their credentials everytime.

  16. nCirclePureCloud Risk plugin • Brand new plugin made by nCircle to keep you in the loop about security risks and also scan for vulnerabilities from your dashboard.

  17. Focus on the Go

  18. Update to Spiceworks Mobile • Edit and view ticket and device associations to people • Edit custom attributes in your inventory • View active directory and location data on people • Speed up your day with performance improvements on Android

  19. That's the major new stuff... Other bits include: • Rails Security Fixes • Update Apache SSL settings • Added support for Single Sign-on (SSO) • Added support to ignore Detected Cloud Services • Added ability to Adjust Agent ConnectivityInterval in UI • Added support for Brocade ICX Switches. • Added support for Zenith Windows Event capture • Added support for nCircle • 50+ bug fixes

  20. Over to DisplayLink

  21. Thank you Doug and William :-)

  22. Spiceworks University or better known as SpiceU What are your thoughts? http://www.spiceworks.com/events/university/

  23. Spiceworks QnA How do you use Spiceworks and is there anythign you need a hand with?

  24. Next meeting? • When? 1month 2months 3months more? • Where? • What would you like us to work out / change

  25. Thats it! Some of us are off to the bar and then maybe pub...

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