Power and Influence: How to be a Difference Maker

1. Power and Influence:How to be a Difference Maker AnnMarie Papa, DNP,RN,CEN,NE-BC,FAEN Clinical Director, Medical & Emergency Nursing, Hospital of the University of Pennsylvania

2. Objectives • Define power and influence • Discuss strategies to become a person of influence • Review the importance of attitude and becoming a difference maker

3. Power • A capacity for control • A special ability • Influence • Charisma

4. Types of Power • Position • Knowledge • Gender • Personal

5. Persuasion • Social influence • Guiding people to adopt an idea • Manipulation?

6. Negotiation • An interaction of influences • Bargaining for collective advantage • Positive way to structure communication

7. Let us never negotiate out of fear, but never fear to negotiate. John F. Kennedy

10. Power and Influence of Leading • Coercive Power • Power that is based on fear • Reward Power • Power that is based on the ability to distribute rewards that others view as valuable. • Legitimate Power • The power a person receives as a result of his or her position in the formal hierarchy of an organization. • Expert Power • Influence based on special skills or knowledge. • Referent Power • Influence based on possession by an individual or desirable resources or personal traits.

11. Effective French, J., and Raven, B. H. 1959. "The bases of social power." Studies of Social Power. Cartwright, D. (ed.) Ann Arbor, MI: Institute for Social Research

12. Influence • Power to affect others • Ability to manipulate • Skill to induce another into action

13. Knowledge Expression Attraction Power or Influence? Reputation Will Bacon, TB (2011) Five Deadly Leadership Power Drains. Businessweek.com

14. A Person of Influence • Modeling • Behavior modeling • Motivating • Encourage and communicate • Mentoring • Helping others reach potential • Multiplying • Help people you influence become a positive influence on others

15. John C. Maxwell • I = Integrity with people • N = Nurtures other people • F = Faith in people • L = Listens to people • U = Understands people • E = Enlarges people • N = Navigates for other people • C = Connects with people • E = Empowers people

16. Integrity

17. Nurture

18. Faith in People

19. Listens to People

20. Understands People

21. Enlarges People

22. Navigates for Others

23. Connects with People

24. Empowers

29. Many succeed momentarily by what they know Some succeed temporarily by what they do Few succeed permanently by what they are. John Maxwell

30. The Difference is Attitude • The librarian of our past • The speaker of our present • The prophet of our future

31. Attitude Axioms • Our attitude determines • Our approach to life • Our relationships with people • Our outlook • Our behaviors • Our altitude

32. Attitude and Life • Expectations • Optimism • Pessimism • Behaviors • Make the world go away • Raindrops keep falling on my head • I did it my way • Oh what a beautiful morning

33. Attitude as Predictor of Outcome • All is well that ends well?

34. Attitude as Change Agent • Obstacle • Great leaders arise in times of crisis • Opportunity • “There is plenty of security in the cemetery; I long for opportunity” David Sarnoff

35. Attitude as a Perspective • David and Goliath • He is so big we will never kill him • He is so big I will never miss • No limit people • The bumblebee • Frank Lloyd Wright • Masterpiece comment

36. Attitude as YOU The last of the human freedoms is to choose your attitudein any given set of circumstances! Victor Frankl

37. Those who think they can and those who think they can’t, they are both right – Henry Ford

39. Think About Icebergs

40. What Do You See?

41. Attitude Iceberg Knowledge and skills Attitude

42. You Do The Math! = 82 = 96 = 98 = 100

44. Attitude Obstacles • Discouragement • Change • Problems • Fear • Failure

45. Your Attitude…Your Choice • Do you know your attitude • Are you able to manage your attitude • How does your attitude project

46. Understanding Change • Create sense of urgency • Pull together the guiding team • Develop the vision and strategy • Communicate for understanding and buy in • Empower others to act • Produce short term wins • Don’t let up • Create a new culture

47. Sense of Urgency • Provide team with plan • Outline reasons • Listen to their ideas • Generate excitement • Begin the “Journey to OZ”

48. Guiding Team • Choose the team • Identify leaders • Promote teambuilding • Allow creativity • Embrace diversity of “Dorothy, Scarecrow, TinMan and Lion”

49. Vision and Strategy • Identify the vision • Outline the strategy • Recognize team ideas • Determine “OZ”

50. Communicate • Provide information • Use a variety of arenas • Ensure understanding • Communicate again • Go “Over the Rainbow”