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Assisted Housing Programs

Assisted Housing Programs. WAITING LIST. Implementation Plan. Advance Communication and Preparation of Partners and Employees Implement training for partners and employees Launch 10-day awareness/communication campaign Extensive testing. PHASE I. Waiting List Opens

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Assisted Housing Programs

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  1. Assisted Housing Programs WAITING LIST

  2. Implementation Plan Advance Communication and Preparation of Partners and Employees Implement training for partners and employees Launch 10-day awareness/communication campaign Extensive testing PHASE I Waiting List Opens Internet application goes live Application sites operational Call center operational Print applications for special needs PHASE II Lottery to Determine Rank on Waiting List Establish placement through random assignment Email and postcards to notify applicants of placement Audit waiting list to ensure integrity (3rdparty) PHASE III HCV Waiting List Remains Open Applicants placed on list according to preferences and assigned numbers PHASE IV

  3. Online Application Online applications available May 15th at 8:00 a.m. Web address will be published beginning May 1st. http://saha.apply4housing.com Applications can be completed on-line at any time, from any computer. Applications must be submitted electronically. Paper applications will be available only to persons with special needs.

  4. Completing the Application On-line application is available in English and Spanish, with large and extra large font size. Detailed instructions are provided on first page of the application.

  5. Completing the Application The application consists of two user-friendly pages. Applicants must complete the required fields to proceed. • The applicant is provided with the following: • Summary of any missing items in red font; and • A confirmation number upon completion.

  6. Computer Access SAHA has partnered with the San Antonio Public Library system, which has computers available at all 23 locations throughout the city. • Library system will provide special computers for this process. • Applicants will not need library cards for use of these computers. Use of “regular” library computers will require library card (available at no cost).

  7. Computer Access Roaming customer service teams will be available at the following locations: These teams are flexible and will travel to different locations as needed.

  8. Community Outreach • Orientations for community partners and stakeholders are scheduled for May 10th and 11th. • Notice will be mailed by April 23rd. The orientations will include a presentation on the application process and a demonstration of on-line application.

  9. Customer Service Call Center • Toll free number will be in operation effective May 1st. • 877-550-1109 • Bilingual representatives available May 15th through June 30th, callers will hear general information but may stay on the line to talk to an operator for additional assistance. Applicants may schedule an appointment to have a customer service representative complete the on-line application for them.

  10. Waiting List Ranking Applications received from May 15th through midnight on June 1st will undergo a computer randomization process and assigned a fixed number. Applicants will be ranked on the waiting list based on the highest number of preference points and the lowest assigned number.

  11. Waiting List Ranking New applications received after June 1st will be ranked based on total preference points and sequential number assignment. The on-line application will remain open indefinitely.

  12. Thank you! Please allow me to answer any questions you may have at this time. Cindi Herrera, President Cindi Herrera and Associates cindiher@aol.com

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