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文秘专业英语

文秘专业英语. Unit 11. Entertaining Clients. Study Objectives. 学习用英语了解客人娱乐方面的需求 学习用英语向客人介绍娱乐活动内容 了解欣赏剧院演出的基本礼仪 掌握感谢信及投诉信的写作格式与规范. Tips for Entertaining Your Clients.

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文秘专业英语

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  1. 文秘专业英语 Unit 11 Entertaining Clients

  2. Study Objectives • 学习用英语了解客人娱乐方面的需求 • 学习用英语向客人介绍娱乐活动内容 • 了解欣赏剧院演出的基本礼仪 • 掌握感谢信及投诉信的写作格式与规范

  3. Tips for Entertaining Your Clients As a secretary, maybe you are always thinking about how to entertain your clients so they remember you or your company, there are many ways to do this. Here are for your reference • Game tickets or participating in outdoor sports are a time- proven strategy but not everyone likes sports. • A dinner at a fancy restaurant is always a potential deal clincher. • Indoor recreation activities like a special party or ball are enjoyed by some people.

  4. Tips for Entertaining Your Clients • Try something unusual, like opera which may give your client an once-in-a-lifetime experience. But the problem goes with opera is they don’t know what’s going on when they attend a performance. All you have to do, really, is to select a good piece, find out all about it, and be your customer’s guide. Instruct them before each act, tell them the story, explain about the moments they should pay especial attention to, throw in a couple of nuances and tips, relate some of the piece’s history, etc.

  5. Part One Dialogues Part Two Useful Expressions Part Three Simple Writing Part Four Exercises Part Five Social Etiquette Contents

  6. Dialogue One Dialogues Susan is asked to accompany the clients, Mr. and Mrs. Blair from USA to enjoy a famous Beijing Opera Performance — Farewell My Concubine at the White Swan Theater. Now they come in the theatre. S: Susan Brown T: Tony Blair J: Jennie Blair S: This way, please. Mr. and Mrs. Blair. T: Oh, Ladies first. S: Thank you. Here we are. Take your seats please. Part 1 Part 2 Part 3 Part 4 Part 5

  7. Dialogue One Dialogues J: Susan, what’s the name of tonight’s ? S: It’s a famous traditional piece of Beijing Opera — and in Chinese, it is called as bà wáng bié jī. T: What will the story tell us? S: The episode is set at the end of the Qin dynasty, which ran from 221 to 206 BC. Er-shi has lost control of the nation, and the oppressed people have taken up arms in rebellion against the evil ruler. theatrical piece1 Farewell My Concubine2 Thedespotic Emperor3 2. 霸王别姬 1. 剧目 3. 专制的暴君 Part 1 Part 2 Part 3 Part 4 Part 5

  8. Dialogue One Dialogues The country as a few heroes emerged from the chaos to proclaim themselves kings. Among them, two great military leaders contended for supremacy, Xiang Yu, the King of Chu, and Liu Bang, the King of Han. In a crucial battle with his rival, Liu Bang, in 202 BC, Xiang Yu is caught in an encirclement. His troops run out of food, and when they hear their native songs sung by the enemy encamped around them they are convinced that their homeland has been occupied and their countrymen have joined Liu Bang. broke into separate spheres of power4 4. 权利四分五裂 Part 1 Part 2 Part 3 Part 4 Part 5

  9. Dialogue One Dialogues Xiang Yu feels that the end is near and drinks with his favorite concubine Yuji for the last time. Yuji for him. Then she cuts her own throat with his sword. , Xiang Yu fights his way to the Wujiang River and, when all his men have fallen, takes his own life. T: Sounds like a beautiful, solemn and stirring epic S: That’s right. performs a sword dance5 Grief-stricken6 6. 悲伤过度的 5. 表演舞剑 Part 1 Part 2 Part 3 Part 4 Part 5

  10. Dialogue One Dialogues J: Susan, it’s said that Beijing Opera is your national opera, isn’t it? S: Yes, it is. And it is proclaimed by to be one of the world’s T: We once heard about it in the Chinatown of San Francisco, but actually we Americans know very little about it. J: What’s more, its facial make-up, costumes, head-dresses, the singing and acting are very strange to us. UNESCO7 “Masterpieces of the Oral and Intangible Heritage of Human Beings8”. 8. 人类口述和非物质遗产代表作 7. 联合国教科文组织 Part 1 Part 2 Part 3 Part 4 Part 5

  11. Dialogue One Dialogues S: It’s understandable because Beijing Opera has such a long history than most of other operatic forms in China. It has been existing over 200 years. T: No wander it is so popular in your country. T: Susan, what does that painted face represent? Part 1 Part 2 Part 3 Part 4 Part 5

  12. Dialogue One Dialogues S: Oh, Painted face is called as . Each role, according to their sex, age and disposition, is characterized by different designs. T: So the audience can easily tell what kind of character an actor is performing. S: Yes, you said it. J: Sounds so fantastic! “Jin” which represents a rough, frank character in the opera. And female roles are called as“Dan”, male roles are “Sheng”, and clowns are “Chou”9 9. “净”代表剧中粗犷､率直的角色｡女角儿被称为“旦”,男角儿为“生”,丑角儿为 “丑”｡ Part 1 Part 2 Part 3 Part 4 Part 5

  13. Dialogue Two Dialogues Susan is asked to accompany the clients, Mr. and Mrs. Blair from USA to enjoy a famous Beijing Opera Performance — Farewell My Concubine at the White Swan Theater. Now they come in the theatre. S: Susan Brown T: Tony Blair J: Jennie Blair S: Mr. and Mrs. Blair, both of you are , I guess maybe you are sport fans, aren’t you? J: Yes, we are. in very good shape1 1. 体形很好 Part 1 Part 2 Part 3 Part 4 Part 5 Part 1 Part 2 Part 3 Part 4 Part 5

  14. Dialogue Two Dialogues S: Mr. Blair, you must be very tired after these days’ busy work at the exhibition. Would you like to relax yourself a little bit? T: That’s great. During the past four days, I have been up to my neck and I’m beat. What do you suggest? S: Do you like to do some setting-up exercises? T: God, you have . Why not? Jenny what’s your opinion? taken my word right out of your mouth2 2. 你正好说出了我想说的话 Part 1 Part 2 Part 3 Part 4 Part 5

  15. Dialogue Two Dialogues J: OK, I’d love to. But where shall we go? S: I am told there is a newly-opened modern recreational center in our city let’s go. (After a twenty-minute drive, they arrive over there.) S: Here we are, come in please. J: Gosh, It’s so big inside. Part 1 Part 2 Part 3 Part 4 Part 5

  16. Dialogue Two Dialogues S: Yes, it’s a with all the latest recreational sports apparatus — treadmills, leg extension, incline trainer, abdominal bench, calf, chest press, cycling equipment, and that sort of things. And on the second floor, there are some other special training rooms, like yoga aerobics, swimming-pool and karate, etc. T: Sounds so interesting. OK, come on, Susan and Jenny, let’s . I’ll try from this cycling equipment firstly and I like the feeling of riding bicycle. well-equipped gymnasium3 get to start working out4 4. 开始做健身运动 3. 一个设施完备的健身房 Part 1 Part 2 Part 3 Part 4 Part 5

  17. Dialogue Two Dialogues J: Well, I prefer Yoga at this moment. You know, I’m a Yoga fan. How about you, Susan? S: Me too. But why do you like it so much? J: The majority of practitioners of yoga are primarily interested in improving health and fitness. But for the Indians, maybe their ultimate goals are to S: Getting physical immortality? Maybe it is just a good wish in their heart. (After one hour’s exercises, they meet again.) get physical immortality5 . 5. 达到一种永恒的身体健康状态 Part 1 Part 2 Part 3 Part 4 Part 5

  18. Dialogue Two Dialogues J: Hey, Tony! What’s your feeling now? T: Very good. But Susan, is there a sauna room here? S: Yes, there are two excellent saunas on the second floor. By the way towels and finish sauna soap. And afterwards you can relax with beer or soft drinks and some pastries in the After-Sauna Room, and enjoy the light music. T: Wonderful. Thank you for taking us to such a good place, You see, comb- ining exercise with the diet may be the most effective way to lose weight. S: That’s right. there’s a free supply of6 6.免费供应 Part 1 Part 2 Part 3 Part 4 Part 5

  19. New Words Dialogues Part 1 Part 2 Part 3 Part 4 Part 5

  20. New Words Dialogues Part 1 Part 2 Part 3 Part 4 Part 5

  21. New Words Dialogues Part 1 Part 2 Part 3 Part 4 Part 5

  22. New Words Dialogues Part 1 Part 2 Part 3 Part 4 Part 5

  23. New Words Dialogues Part 1 Part 2 Part 3 Part 4 Part 5

  24. Word Bank Dialogues acrobatics and circus 杂技和马戏 get in shape 做健身运动 at the dancing hall 在舞厅 at the bar 在酒吧 at music hall 音乐厅 at nightclub 夜总会 at the theater / musical hall 在剧院/音乐厅 bowling 保龄球 billiards 台球 snooker 斯诺克台球 croquet 门球 go kart 玩卡丁车 go sightseeing 观光 listening to symphony 听交响乐 picnic 野餐 spending holidays 度假 Part 1 Part 2 Part 3 Part 4 Part 5

  25. Word Bank Dialogues surfing the internet 上网 playing chess 下棋 gymnastics 体操 taking a walk and jogging 散步与慢跑 boating and fishing 划船与垂钓 mountaineering and rock climbing 登山与攀岩 skating 滑冰 hiking 远足 singing Karaoke 唱卡拉OK squash 壁球 watching circus performance 看马戏表演 visiting an art exhibition 参观艺术展览 water sports and seaside games 水上和海滨游乐项目 whitewater rafting 水上漂流 X-game 极限运动 Part 1 Part 2 Part 3 Part 4 Part 5

  26. For Describing Recreational Activities Useful Expressions 1. The cyber cafe has won increasing popularity among city people. 城市人越来越喜欢上网吧｡ 2. Enjoying a perfect concert or a dance-drama is really an unforgettable experience. 听一场完美的音乐会或欣赏一场舞剧确实是一种令人难忘的经历｡ 3. When people sing Karaoke, they are so intoxicated with their own singing that they never care how others are feeling. 人们在唱卡拉OK时是如此地投入,以致于他们完全没有顾及别人的感受｡ Part 1 Part 2 Part 3 Part 4 Part 5

  27. For Describing Recreational Activities Useful Expressions 4. You may get in shape at a health club, which is a popular activity for office workers. 你可以去健康俱乐部进行瘦身运动,很多坐办公室的人都很热衷于它｡ 5. Playing golf is a luxurious form of recreation for wealthy consumers. 打高尔夫球是有钱人玩的一种很奢侈的运动｡ 6. Go Kart is a very stimulating sport. 玩卡丁车是一种很刺激的运动｡ Part 1 Part 2 Part 3 Part 4 Part 5

  28. For Describing Recreational Activities Useful Expressions 7. Chinese music is so mature and marvelous, which has unique style and musical instruments. 中国音乐很成熟也非常精彩,有着独特的风格和乐器｡ 8. X-games are really in vogue among young people because they take the games as a way to challenge themselves, physically and mentally. 现在的年轻人都非常喜爱极限运动,因为他们都把它看成是在体力和脑力 方面挑战自我的一种方式｡ Part 1 Part 2 Part 3 Part 4 Part 5

  29. For Describing Recreational Activities Useful Expressions 9. People love to be close to the water and the water sports bring them into the blue water, the golden sand, tall coconut trees, dark-skinned swimmers under the shadow of colorful umbrella watching the sunrise and sunset. 人们都喜欢与水亲近,水上运动能将他们带进碧蓝的水域､金色的沙滩､高高 的椰子树林,让他们看到躺在五彩缤纷的遮阳伞下看日出､日落的皮肤黝黑的 泳者｡ Part 1 Part 2 Part 3 Part 4 Part 5

  30. For Describing Recreational Activities Useful Expressions 10. Drinking tea helps to improve eyesight and increase alertness, the custom of drinking tea is deeply ingrained in almost every Chinese. But businessmen and the elder are teahouse frequent visitors 喝茶能让人明目､提神,饮茶的传统已完全融入到了几乎每一个中国人的生活 中｡而商人和老人则是茶楼的常客｡ Part 1 Part 2 Part 3 Part 4 Part 5

  31. Talking About Entertainments Useful Expressions 1. You really have an ear for pop music. 你确实对流行音乐很有欣赏力｡ 2. I suppose you dance much. 我想你常常跳舞吧｡ 3. Just for entertainment. 只是为了消遣一下｡ 4. You need to workout. 你需要去运动锻炼一下｡ Part 1 Part 2 Part 3 Part 4 Part 5

  32. Talking About Entertainments Useful Expressions 5. I like lots of different keep-fit activities like that — most sports, going to the gym, that kind of thing. 我喜欢各种健身活动,像大多数的体育运动,去体育馆活动之类的事情｡ 6. Baseball is my favorite sport. What’s your favorite? 棒球是我最喜欢的体育运动｡你最喜欢的是什么? 7. I suggest us to go to a boxing match this night. It will be a good fight. 我建议我们今晚我们去看一场拳击比赛,那会很精彩的｡ 8. I like fishing and hunting,but I don’t like swimming. 我喜欢钓鱼和打猎,但是不喜欢游泳｡ Part 1 Part 2 Part 3 Part 4 Part 5

  33. Talking About Entertainments Useful Expressions 9. Would you be interested in going to the horse races this afternoon? 今天下午你有兴趣去看赛马吗? 10. What do you do for recreation? Do you have a hobby? 你闲暇时做什么?你有什么爱好吗? Part 1 Part 2 Part 3 Part 4 Part 5

  34. Section 1: A Letter of Thanks Sample Writing Always send notes or thank-you letters in the following situations • for sympathy letters, flowers, or cards • to the hostess after a party that was hosted in your honor • for gifts that were received by mail • after being entertained by your boss or your business partners • gifts received during a hospital stay • after being hosted as a houseguest • for notes or gifts of congratulations. Part 1 Part 2 Part 3 Part 4 Part 5

  35. Section 1: A Letter of Thanks Sample Writing 请记住在下列情形下务必要及时写一张便条或者寄上一封感谢信以表谢意 • 当收到表示同情之意的信函､花束或者卡片时; • 当女主人专门为你举办了一个晚会时; • 当收到了邮寄的礼品时; • 当你的老板或者生意伙伴给你安排了娱乐活动时; • 住院收到了礼物时; • 当被主人在家里款待时; • 当收到表示祝贺的便条或者礼物时｡ Part 1 Part 2 Part 3 Part 4 Part 5

  36. Sample Writing Sample Dear Sirs, Having been guided on a tour of your St. Petersburg plant by Mr. Kingsley, I must say that I am thoroughly impressed with your operations and personnel. I don’t believe I have ever viewed a more efficient, smooth running, and cost efficient program such as yours. I was particularly impressed with the procedure you have implemented to monitor quality control. Part 1 Part 2 Part 3 Part 4 Part 5

  37. Sample Writing Sample All of your employees were extremely courteous and went out of their way to explain various functions and answer my inquiries. I would be most appreciative if you would extend a special thank you from me to Mr. Kingsley for showing me every courtesy, including a delightful lunch at the Boar’s Club. I shall be presenting my findings to my associates on the 30th, and will let you know what develops. Yours sincerely Henry Smith Henry Smith General Manager ABC Company Part 1 Part 2 Part 3 Part 4 Part 5

  38. Section 2: A Business Report Sample Writing A report is divided into five areas: Terms of Reference: This section gives background information on the reason for the report. It usually includes the person requesting the report. Procedure: The procedure provides the exact steps taken and methods used for the report. Findings: The findings point out discoveries made during the course of the report investigation. Conclusions: The conclusions provide logical conclusions based on the findings. Recommendations: The recommendations state actions that the writer of the report feels need to be taken based on the findings and conclusions. Reports should be concise and factual. Opinions are given in the “conclusions” section. Part 1 Part 2 Part 3 Part 4 Part 5

  39. Section 2: A Business Report Sample Writing 通常一份报告包括5个部分: 授权调查范围:此部分交代报告写作的背景,说明何人要求写此报告｡ 过程:说明写该报告的具体步骤和调查方法｡ 成果发现:交代该报告在调查过程中的新发现｡ 结论:依据新发现作出的合乎逻辑的结论｡ 推介:报告人依据新发现和结论感觉有必要采取的行动｡ 报告需要简明､实事求是｡在结尾部分要表述观点｡ Part 1 Part 2 Part 3 Part 4 Part 5

  40. Sample Writing Sample Business Report Terms of Reference Margaret Anderson, Director of Personnel has requested this report on employee benefits satisfaction. The report was to be submitted to her by 28th June. Procedure A representative selection of 15% of all employees were interviewed in the period between April 1st and April 15th concerning 1. Overall satisfaction with our current benefits package 2. Problems encountered when dealing with the personnel department 3. Suggestions for the improvement of communication policies 4. Problems encountered when dealing with our HMO Part 1 Part 2 Part 3 Part 4 Part 5

  41. Sample Writing Sample Business Report Findings 1. Employees were generally satisfied with the current benefits package. 2. Some problems were encountered when requesting vacation due to what is perceived as long approval waiting periods. 3. Older employees repeatedly had problems with HMO prescription drugs procedures. 4. Employees between the age of 22 and 30 report few problems with HMO. 5. Most employees complain about the lack of dental insurance in our benefits package. 6. The most common suggestion for improvement was for the ability to process benefits requests online. Part 1 Part 2 Part 3 Part 4 Part 5

  42. Sample Writing Sample Business Report Conclusions 1. Older employees, those over 50, are having serious problems with our HMO’s ability to provide prescription drugs. 2. Our benefits request system needs to be revised as most complaints concerning in- house processing. 3. Improvements need to take place in personnel department response time. 4. Information technology improvements should be considered as employees become more technologically savvy. Part 1 Part 2 Part 3 Part 4 Part 5

  43. Sample Writing Sample Business Report Recommendations 1. Meet with HMO representatives to discuss the serious nature of complaints concerning prescription drug benefits for older employees. 2. Give priority to vacation request response time as employees need faster approval in order to be able to plan their vacations. 3. Take no special actions for the benefits package of younger employees. 4. Discuss the possibility of adding an online benefits requests system to our company Intranet. Part 1 Part 2 Part 3 Part 4 Part 5

  44. 1. Listening. Exercises Listen to the following passage carefully and fill in the blanks according to what you hear. The ability to entertain clients is one of the best skills to have in any corporate setting. If you impress your clients, it means 1 and other perks 2 . The trick to entertaining clients is to find out 3 and make sure that they 4 while in your company. With some preparation, you can have a lot of fun 5 repeat business ________________ ________________ down the road _____________________ what they enjoy doing _________________ have a good time ___________________. entertaining clients Part 1 Part 2 Part 3 Part 4 Part 5

  45. 1. Listening. Exercises Listen to the following passage carefully and fill in the blanks according to what you hear. 6 . Taking clients out 7 is a basic and expected part of entertaining. A nice meal sets the stage for great conversations and potential business deals. Find out if they have any dietary restrictions 8  to ensure that they will have a good time. 9 . Depending on where you live, you could entertain your clients with a round or two of golf, or by getting them courtside seats at an NBA basketball game. _______________ to a nice dinner _____________ Feed them _________________________ before making reservations ___________________________ Take them to a sporting event Part 1 Part 2 Part 3 Part 4 Part 5

  46. 1. Listening. Exercises Listen to the following passage carefully and fill in the blanks according to what you hear. 10 . It’s disappointing when you take a business trip to another city and don’t have a chance to 11 So entertain your clients by taking them to the best local restaurant or even to the lake 12 under the stars. 13 . If you take the time to get to know your clients, you may be able to 14 to entertain them. They may love to go skydiving, go snorkeling or attend a rock concert if they’re the adventurous types. Show them around your city _______________________ __________________________ take in some of the local flavor _________________ for a casual dinner ____________________ Think outside the box ______________________________ come up with some creative ways Part 1 Part 2 Part 3 Part 4 Part 5

  47. 2. Role play. Exercises Imagine yourself to be a national music fan. One day you accompany one of your clients to enjoy a Chinese National Musical Instruments Concert, your client is so curious about those musical instruments and compositions. So you are asked to talk about them. Part 1 Part 2 Part 3 Part 4 Part 5

  48. Exercises 3. Interpret the following Chinese expressions and complete the dialogue. A: Hello, Mr. Simon. 1 (你这两天真是太辛苦了)! B: Yes, 2 (真想好好放松一下),you know, 3 (不是所有人都喜欢工作),but everyone likes to play. A: Yes,you are right. Do you like sports? B: Yes, I like it. 4 (如果你想强身健体的话) or 5 (与朋友们开心), participating sports games is a good choice. You did a very hard job during the past two days ____________________________________________! _________________________, I do hope to relax myself ___________________________, not all people like to work _____________________________, If you like to build up your health ___________________________, to have fun with your friends Part 1 Part 2 Part 3 Part 4 Part 5

  49. Exercises 3. Interpret the following Chinese expressions and complete the dialogue. A: What are your favorite sports? B: Well, I like 6  (棒球和足球). A: It’s said baseball is 7 (美国的民族体育项目) and some American boys 8 (在5~6岁就开始打棒球). B: That’s right, and there are many 9 (棒球迷) in America. _______________________. baseball and football __________________________ the national sport in the US _______________________________. begin to play it at 5-6 years old ________________ baseball fans Part 1 Part 2 Part 3 Part 4 Part 5

  50. Exercises 4. Practical Writing. Task 1: Please write a letter of thanks according to the information given below. Your supplier, Mr. Tom Black, invited your boss and you to have a dinner last night. Now you are asked to write a letter of thanks in the name of your boss to express thanks for his hospitality and tell him how nice the dinner is. Besides, please tell him how you value the long-established business relationship with his company and look forward to increasing business in the future. Task 2: Please write a business report according to the information given below. Try to use all the ways available to make a research on the Organizations’ Satisfactory Degree Towards Secretary Graduates from Higher Vocational College in Your Province from the Year 2005~2008. Pay attention to the five parts of a business report,with 300 words or so. Part 1 Part 2 Part 3 Part 4 Part 5

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