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Your challenge is to create a new theme park with a very specific target market in mind

Your challenge is to create a new theme park with a very specific target market in mind You must also use the time to note down all the jobs that are done within your theme park e.g. Ticket Staff Have a look at all the different options on the menu. How is a theme park organised?

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Your challenge is to create a new theme park with a very specific target market in mind

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  1. Your challenge is to create a new theme park with a very specific target market in mind You must also use the time to note down all the jobs that are done within your theme park e.g. Ticket Staff Have a look at all the different options on the menu

  2. How is a theme park organised? What would a diagram look like that shows the different departments?

  3. Learning Outcomes By the end of the lesson you will be able to… - know the different departments within a business - describe what the Admin, IT Support and Customer Services dept would do

  4. The AdministrationandIT Support functions are responsible for a range of tasks which help the business to run smoothly. If the following duties are not performed properly, the other functional areas will not be able to complete their tasks and the business might fail its customers: • clerical tasks • manning the reception desk • cleaning and maintenance • health and safety • security • hardware/software support • network management. How do the Administration and IT Support functions affect the other departments?

  5. Customers are the most important part of any business. The Customer Services department is responsible for looking after customers’ needs to make them feel valued. The Customer Services team has a number of tasks: • offering information, advice and credit facilities • arranging deliveries • providing after-sales service • managing complaints. How do you think the Customer Services team affect the other departments?

  6. Tesco tries to achieve its core purpose by offering excellent customer service and following this value: No-one tries harder for customers. In 1999, Tesco launched www.tesco.com. www.tesco.comis an online shop where customers can buy their groceries and have them delivered to their homes at convenient times. Investigate other ways in which Tesco tries to offer its customers great service.

  7. Admin, It Support, Customer Services in… Home Bargains Sainsburys Subway Create a mind map which shows what these departments would be responsible for in one of these businesses

  8. Now apply your understanding to… Task 5 of assignment

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