CRITICAL SUCCESS FACTORS IN HIGH PERFORMING RURAL CONTINUUMS OF CARE

1. CRITICAL SUCCESS FACTORS IN HIGH PERFORMING RURAL CONTINUUMS OF CARE Tuesday, March 16, 2010 Aisha Williams National Alliance to End Homelessness

2. Why Rural CoC’s? • Nearly 20% of homeless persons are in fully, mostly, or somewhat rural geographic areas • High Performing Rural CoC Sample • Peer Identification and/or NAEH Identification • Reduced Homelessness • Clear Identification of System goals • Progression toward goals in a coordinated, cohesive manner

3. “Glue Person” “Champion” Stakeholder Involvement Partnership, Coordination, Collaboration Think “Outside the Box” 5 Critical Success Factors in High Performing Rural CoC’s

4. CSF 1: An identified “Glue Person” Builds and maintains relationships Encourages coordination, collaboration, and accountability Stays abreast of and communicates information Enhances system performance & Increases progress towards goals 5 Critical Success Factors in High Performing Rural CoC’s

5. CSF 2:At least one “Champion” One person (usually) per rural locale in the CoC People trust and listen to this person Believes in the work Works in conjunction continuum leaders Influences cultural shifts 5 Critical Success Factors in High Performing Rural CoC’s

6. CSF 3: Stakeholder involvement Faith-based, non-faith, and government agencies Provide direct services and/or manage contracts Can access federal, state, and local resources 5 Critical Success Factors in High Performing Rural CoC’s

7. CSF 4: Strategies Based on Partnership, Coordination, Collaboration Communication Sharing of resources, ideas, responsibility and accountability Data Sharing Fund Leveraging 5 Critical Success Factors in High Performing Rural CoC’s

8. CSF 5: Think & Reach “Outside the Box” Connect with partners beyond the CoC Be open to new ideas and ways of business “Just start,” be unafraid, tweak along the way 5 Critical Success Factors in High Performing Rural CoC’s