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Organize for Success IST Organization Design

MALCOLM BERNSTEIN CONSULTING. Organize for Success IST Organization Design. January, 2013. Meeting Objectives. Provide an overview of the Organize for Success Project: Project objectives, scope, timing Current IST organization structure

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Organize for Success IST Organization Design

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  1. MALCOLM BERNSTEIN CONSULTING Organize for SuccessIST Organization Design January, 2013

  2. Meeting Objectives • Provide an overview of the Organize for Success Project: • Project objectives, scope, timing • Current IST organization structure • Obtain input / feedback regarding the future IST organization structure

  3. Organize for Success Project • Objective: Develop an IST organization design that is responsive to institutional needs by: • Review the current organization, including: • Customers served • Services delivered • Estimated work volume • Strengthsand weaknesses • Conduct an environmental scan: • Consult with selected faculties, task forces outside of IS&T • Consult with selected educational institutions • Develop a renewed organization that supports the vision, governing principles and new directions from the strategic plan • Timing: October 2012– April, 2013

  4. Organization Structure – Current State Chief Information Officer Dave Wallace Network Services Bruce Campbell • Information Systems • Dave Kibble Administrative Support Melissa Conrad Computing Systems Services Martin Timmerman Client Services Bob Hicks Information Security Services Jason Testart Instructional Technologies and Multi-Media Services Andrea Chappell

  5. Future IST Organization – Discussion Topics • Do you suggest any changes to the scope of services delivered by IST? For instance: • How can IST contribute to the process of identifying and deploying innovations in technology? • How can IST contribute to supporting student life (and the view that the university is a technology leader)? • Are there improvements to current services that you would suggest? • Are new capabilities required? In areas such as: • Account management (liaison between IST & its customers) • Data management (analytics, reporting) • Project management / program management (methods, techniques, project management services) • Architecture • Technology (different technology platforms)

  6. Future IST Organization – Discussion Topics • What are the key touch points between IST and other areas of the university? • What changes or improvements would you recommend in order to improve customer service? • Are there any issues that you feel need to be addressed by the future organization structure of IST?

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