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“And the Survey Says…”

“And the Survey Says…”. June Strategic Board Meeting June 6 th , 2012. Survey Results Summary. Overall Navigation Markers need to align with the 8 points What’s changed in the last 7 years? 80/20 rule applies Difficulty of execution vs. appropriate marker Leadership

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“And the Survey Says…”

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  1. “And the Survey Says…” June Strategic Board Meeting June 6th, 2012

  2. Survey Results Summary • Overall • Navigation Markers need to align with the 8 points • What’s changed in the last 7 years? • 80/20 rule applies • Difficulty of execution vs. appropriate marker • Leadership • Financial constraints • Facilitating Consumer Choices/Transitions • Some uncertainty about achieving • New Senior Living Communities • Connecting to care continuum to “home” • Cost of smart technology is prohibitive

  3. Survey Results Summary (cont.) • Transformed Care Organizations • Integrating alternative medicine • Uncertainty about achieving • Technology Applications • Financial restraints • “Leading the field…” • A lot of uncertainty • Quality Improvement • Peer review • Government • Uncertainty about achieving • Personal Responsibility • Long term care insurance

  4. The NorthStar as Strategic Direction • 2 points are Drivers • Leadership • Consumer Choices/Transitions • 2 points are Envisioned Future • Transformed Care Organizations • New Senior Living Communities • 2 points are Evolving Constants • Technology Applications • Quality Improvement • 2 points are Constraints and Enablers • Government • Personal Responsibility

  5. Using the Navigation Markers to Create Strategic Awareness • Checklist vs. Strategic Sign-posts • Checklist mentality • What members want, but doesn’t create strategic thinkers • Some are prescriptive which limits innovation • May complete the checklist but miss the mark • Strategic Sign-post • Allows for members to determine their best fit approach • Allows members to create best-practice

  6. Turning Navigation Markers Into Strategic Sign-Posts • Example using the Transformed Care Org. marker: “Investing heavily in staff education, skill training, and competencies” • The current marker is “checklist” oriented • Doesn’t ensure that education, training and competencies are aimed at achieving a patient-centered organization • Strategic Sign-Post “Employees have the skills and understand their roles and responsibilities in promoting and supporting a patient-centered care environment”

  7. Aligning Markers to NorthStar Points • NorthStar Point on Quality Improvement When members were asked to rank order the most important factors that will promote quality by 2015 they cited four initiatives: (1) the adaptation of information technology to measure quality, (2) providers adopting an outcome based self-monitoring system to share with consumers, the (3) utilization of meaningful customer satisfaction surveys, and (4) government regulations becoming outcome based. • Current Quality Improvement Markers (paraphrased): • Easy to understand rating system for consumers • Conduct robust satisfaction surveys with families • Self-monitoring system based on outcome measures • Adopt formal QI programs • High-performing peers mentor low-performers • Assessing Alignment: • Which markers directly support the key elements of the NorthStar point? • Are there any key elements of the NorthStar point not supported by markers? If so, what marker would you suggest? • Are there any markers not directly in alignment with the NorthStar Point?

  8. Updating the Navigation Markers • Homework assignment • Select a NorthStar Point • Review the key elements of the NorthStar Point • Review the corresponding Navigation Markers • Answer the following questions: • Which markers directly support the key elements of the NorthStar point? • Are there any key elements of the NorthStar point not supported by markers? If so, what marker would you suggest? • Are there any markers not directly in alignment with the NorthStar Point? • Are there any new markers that should be added (remember the 80/20 rule)? • Assignment Thursday morning before the session begins

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