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Bo Wallmark Director Volvo Bus Services

Bo Wallmark Director Volvo Bus Services. Volvo 9300 - Mexico. Volvo Bus Corporation 2005 Sales 10675 buses 16500 MSEK Employees 7700 Operating profit 470 MSEK. The Volvo Group Vision. To be valued as the world’s leading provider of commercial transport solutions.

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Bo Wallmark Director Volvo Bus Services

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  1. Bo Wallmark Director Volvo Bus Services

  2. Volvo 9300 - Mexico Volvo Bus Corporation 2005 Sales 10675 buses 16500 MSEK Employees 7700 Operating profit 470 MSEK

  3. The Volvo GroupVision To be valued as the world’s leading provider of commercial transport solutions The Volvo GroupMission By creating value for our customers we create value for our shareholders. We use our expertise to create transport-related hard and soft products of superior quality, safety and environmental carefor demanding customers in selected segments. We work with energy, passion and respect for the individual.

  4. TowardsSound Profitability through Customer Satisfaction and Operational Excellence CUSTOMER SATISFACTION AND PRODUCTIVITY OPERATOR´S COST

  5. Soft Products – Volvo Bus Services • Trucks & Tractors • Buses, Coaches & Chassis • Construction Equipment • Industrial & Marine Engines • Aircraft Engines/Components • Used Vehicles & Equipment • Superstructure • Attachments • Parts • Software • Accessories • Customer Financing • Vehicle & Equipment Insurance • Rental • Extended Warranty • Maintenance & Repair • Customer Assistance (VAS) • Remanufacturing • Vehicle & Transportation Management (e.g. Dynafleet Online) • Credit cards • Dealer Financing • Training • Consulting • Aircraft Engine Overhaul • Logistics & Parts Distribution • IT Services • Facility Management Services Products

  6. Reduce life cycle cost Low running cost Uptime! 21% 32% personal 35% 39% capital maintenance repair tyres 1% fuel 33% 14% 1% 10% 14% Customer satisfaction Passenger satisfaction Passenger/Bus VLP LCC Result Vehicle usage Operators productivity Vehicle availability Vehicle performance Vehicle productivity Km/Bus Operators cost City cost structure Coach cost structure

  7. Customer demand …is? The UPTIME Bus… …..With low LCC …what is it like?

  8. Customer demand …is? The UPTIME Bus… …..With low LCC …what is it like? Not of interest What transport solutions do our customers need?

  9. The VBC complete offer is sold as a value adding business solution that helps the operator cut costs and increase revenues. We deliver low lifecycle cost and high vehicle lifetime productivity Vehicle lifetime productivity VLP LCC Sales Revenue Driver Cost Running Cost Fixed Cost S & A cost Profit Vehicle availability Driver cost/time/km Fuel and oil Road and other taxes Planning and Admin. Vehicle productivity Driver utilization Maintenance Insurance Building cost Value Drivers Vehicle performance Driver productivity Vehicle repairs Depreciation Sales and Marketing Vehicle usage Driver related cost Body repairs Financing = Areas that the VBC complete offer improves Vehicle attractiveness for passengers Tires

  10. Kunderna kräver garanterad Kostnad per km Vilka egenskaper Skall vår nästa buss/ coache ha För att möta kunderans krav på låg LCC Hur kan vi möta detta krav?

  11. Adjusted soft offers • Refurbishment • Upgrade • Remanufacturing Soft product target group, Total population and lifecycle approach Possible change of ownership New bus offers

  12. Volvo Bus Sales Academy

  13. LCC Life Cycle Cost Volvo Bus initiatives Type of operation ? Repurchase Operation - maintenance Acquisition Incentive programs Exchange program Mechanics training Vehicle specification LPA VAS Technical assistance Fleet management Fuel management Workshop efficiency Parts contracts Own workshop TPM Buy vehicle Parts availability Financing Driver training Residual value time Operational lease Volvo workshop Offer replacement New generation vehicle Refurbishing program Used vehicles Blue, Silver, Gold maintenance VAS Break down assistance We have to bundle them …. Reading customer needs Invite …. Look in customer

  14. Reduce life cycle cost Low running cost Uptime! Passenger satisfaction Passenger/Bus VLP LCC Result Vehicle usage Operators productivity Vehicle availability Vehicle performance Vehicle productivity Km/Bus VBC strategy the Complete Offer Uptime product competitive LCC profit sharing Look in effects customer involvement reward system VBC organisation

  15. TowardsSound Profitability through Customer Satisfaction and Operational Excellence CUSTOMER SATISFACTION AND PRODUCTIVITY Through Complete Offer Product OPERATOR´S COST Service Relation

  16. Listen to me I’m your customer Volvo 9300 - Mexico

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