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Soft skills are personality-based skills that include people skills, social skills, interpersonal skills, and transferable skills. Soft skills training for employees will develop interpersonal skills in them that can lead to an increase in productivity.<br><br>https://www.sunshowerlearning.com/product/six-secret-soft-skills
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1. Introduction • Soft skills are personality-based skills that include people skills, social skills, interpersonal skills, and transferable skills. • Soft skill development is often underestimated and not given due importance. • Soft skill is a composite expression.
2. Concept • Soft skills are a collection of productive personality traits that characterize one's relationship in a person's social environment. • These skills include social graces, communication abilities, language skills, personal habits, cognitive or emotional empathy, teamwork, and leadership trait. • Soft skill is an umbrella term for three key functional elements: people skills, social skills, and personal career attributes.
3. Organizational Benefits • Customer Service Improvement: Soft skills will improve your team listening skills that will help them to identify and resolve the problem. • Improvement in soft skills can benefit your sales. • More talent can be retained in an organization when a company focuses on the personal growth of an individual.
