Agencies & How handle them Interviewing Skills Handling difficult questions Linked In & CVs

1. East Berks Jobs Club • Agencies & How handle them • Interviewing Skills • Handling difficult questions • Linked In & CVs • Competency based questions • First impressions & Presentation skills • Changing careers & Finance • Feel like winning • Telephone networking • Be your own coach • Understanding your personal impact • Round up

2. M3

3. CV M3 Accompanying Letter Interview TMAY Linked in

4. M3 It’s all about your stories and how well you tell them • Tell me about a time when • Can you give an example of • What is the most impressive thing you have achieved • Give me another example of • It’s COMPETENCY time! • Be prepared to talk for 1 minute • Use STAR format

5. Competencies • A skill is what you can be taught to do • Competency is about how well you do it Competency groupings • Dealing with people • Business focused • Personal Using examples from your experience to demonstrate your level of competence Malcolm Falconer

6. Competency Example: TV not working Basic Competence Quite Competent Extremely Competent Competent Check switch on Check switch on Check switch on Check switch on Check fuse in plug Check fuse in plug Check fuse in plug Check TV connection Check TV connection Check main circuit Check power supply

7. Competencies Dealing with People Establishing Focus:The ability to develop and communicate goals in support of the business' mission. Providing Motivational Support:The ability to enhance others' commitment to their work. Fostering Teamwork:As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together. Empowering Others:The ability to convey confidence in employees' ability to be successful, especially at challenging new tasks; delegating significant responsibility and authority; allowing employees freedom to decide how they will accomplish their goals and resolve issues. Managing Change:The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change Developing Others:The ability to delegate responsibility and to work with others and coach them to develop their capabilities. Managing Performance:The ability to take responsibility for one's own or one's employees' performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.

8. Competencies that are business focused Diagnostic Information Gathering:The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skilful questioning to draw out the information, when others are reluctant to disclose it Analytical Thinking:The ability to tackle a problem by using a logical, systematic, sequential approach. Forward Thinking:The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies. Strategic Thinking:The ability to analyze the organization's competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to competitors. Technical Expertise:The ability to demonstrate depth of knowledge and skill in a technical area. Entrepreneurial Orientation:The ability to look for and seize profitable business opportunities; willingness to take calculated risks to achieve business goals. Thoroughness:Ensuring that one's own and others' work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.

9. Personal Competencies Self Confidence: Faith in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Stress Management:The ability to keep functioning effectively when under pressure and maintain self control in the face of hostility or provocation. Personal Credibility:Demonstrated concern that one be perceived as responsible, reliable, and trustworthy. Interpersonal Awareness:The ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others. Persuasive Communication:The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences. Building Collaborative Relationships:The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.

10. EXAMPLE: Teamwork STAR – what ’I’ did S • HR system was not scaling • Causing huge difficulties for other functions drawing on HR data T • Identify another suitable system that scaled and was future proof A • Established budget • Formed a small team of interested parties • Broke task into smaller components • Allocated tasks as appropriate with time lines to meet schedule • Collated and analysed data • Identified possible suppliers – briefed and invited proposals • Reviewed proposals, prepared summary for function heads and made recommendation • Recommendation approved and order placed R • New HR system implemented that suited all needs • Flagship account for new supplier with a 2 year free support plan

11. Teamwork STAR – what ’I’ did A • Established budget • Financial awareness • Formed a small team of interested parties • Establishing focus, fostering teamwork, building collaborative relationships • Broke task into smaller components • Empowering others • Allocated tasks as appropriate with time lines to meet schedule • Managing performance • Collated and analysed data • Diagnostic information gathering, analytical thinking, forward thinking, strategic thinking • Identified possible suppliers – briefed and invited proposals • Analytical thinking • Reviewed proposals, prepared summary for function heads and made recommendation • Communication, oral and written presentation skills, persuasion and influencing skills • Recommendation approved and order placed • Influencing skill, results orientation, decision making

12. M3 Competency Matrix

13. Activity • Draw a competency from the hat • Determine your STAR • Present your STAR in no more than 1 minute • The group will give feedback on your STAR • STAR • Situation • Task • Action • Result

14. Self Recognition Think about the best thing you have ever done, the thing you are most proud of or a memorable event Something at work, amateur dramatics, family outings, drinking a fine wine, sporting achievement, a play you have seen, a meal that you have had, marriage or marriages, holidays, places you have been, your dreams, ambitions, books that influenced you most, building a house or other projects, finding spreadsheets interesting, where you would write your memoirs, the most beautiful view or panorama, your best friend, the football team you support, charity work, doing something without expecting a return, things that make you happy and load more besides Tell us about it

15. TMAY • What you are • What do you do - i.e. saved company 50% cost by including suppliers into Company business strategy • What do you do better than anybody else - i.e. makes you unique • Distill to essence • Develop a 30 second version, 1 minute version and 2 minute version • REAL M3 opportunity MICHELLE GAGNON - YouTube