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NCHS Board of directors Operational business plan Update

An update on the progress of NCHS Board of Directors' operational business plan, including highlights of completed tactics and future plans in patient experience, growth, integrated care, and building blocks.

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NCHS Board of directors Operational business plan Update

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  1. NCHS Board of directorsOperational business plan Update Michelle D. Gonzalez, MPA Chief strategy and Development Officer

  2. OVERALL SUMMARY Overall, 88% of tactics are complete or on track for completion! • 82% or 9/11 of Patient Experience tactics are complete or on track for completion. • 90% or 9/10 of Growth tactics are complete or on track for completion. • 60% or 3/5 of Integrated Care tactics are complete or on track for completion. • 100% or 16/16 Building Block Tactics are complete or on track for completion. • Technology Systems • Employee Investment and Support • Business Operations and Infrastructure

  3. Patient experience9/11 of Pt. Experience tactics are complete or on track for completion. HIGHLIGHTS • Working with Boulder Associates- re-engineering of SM and relocation of Grand • Exploring partnership with Vituity for telehealth services • Concerted effort to improve access • Continue to exceed National and State benchmarks for patient experience and satisfaction • On budget and on time with expected completion of Ramona and MMWHS • Re-launched Patient Advisory Committee (PAC)

  4. Growth highlights9/10 of Growth tactics are complete or on track for completion. HIGHLIGHTS • Continuing to growth patient base and expand services in Perris • Piloting alternative visits for uninsured diabetic patients • Developing a Riverside/ Inland Empire data portfolio in preparation for the 2019-2021 Strategic Plan

  5. Integrated care highlights3/5 of Integrated Care tactics are complete or on track for completion. HIGHLIGHTS • Achieved centralized care coordination for family practice and adults • Chronic Care Management has begun • Active members of Statewide population health learning network

  6. Building block highlights16/16 Building Block Tactics are complete or on track for completion. HIGHLIGHTS • Designed a provider mentor program • Initiated assessment of current EHR in proactive attempt to determine future viability of current system • Continued promotion of MER (maximizing efficiencies and revenue) culture

  7. Looking ahead Patient Experience • Continued customer service (BGR) trainings • Complete MMWHS Renovation and construction of new Ramona Health Center Growth • Identify growth opportunities in the Riverside/ Inland Empire area • Explore OB/ prenatal services at Perris

  8. Looking ahead Integrated Care • Continue to explore feasibility of partnerships with: • CPCMG • Palomar Health • Maintain influential presence within IHP Building Blocks • Continue to KLO (keep the lights on) • Facilitate learning and exposure around Continuous Process Improvement • Concurrent priorities- current SP and 2019-2021 SP

  9. Thank you!

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