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Svante Systems - Helpdesk Ticketing Software | Cloud Base Ticketing Software

Svante Systems offering Help desk software, allows businesses to resolve customer queries and concerns by managing tickets from receipt all the way to resolution

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Svante Systems - Helpdesk Ticketing Software | Cloud Base Ticketing Software

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  1. Help DeskPresentation Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  2. What the system does as a whole? This help desk system helps to resolve query of registered users in speedy manner. Users can raise tickets to concern department in a simple way. Concern department will solve the users tickets and users will get updated through help desk on each step taken by concern department by automatic mail, sms. Users will get status of their tickets and can provide review and rating. Management and managers will get reports of open tickets, closed tickets and where is the ticket pending of their teams. Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  3. Major Difference From Other Ticketing Systems Our ticketing system is based on n-tier architecture, other system doesn’t have. Users tickets are automatically sending to concern person of concern department without any manual interference, other system needs manual interference for assignment. You can set anyone to anyone reporting manager without any compulsion. Other system doesn’t have this feature. Users and Concern managers are getting notified on each step through sms and mail. Other system doesn’t have this feature. Auto approval feature setting, in case of concern approval is not available. This feature is not available on other ticketing system. Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  4. Intended Users Of This System There are three types of users in this systems 1) Admin 2) Managers 3) Executives 4) Chairman Note: All three types of users can raise ticket to concern departments. Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  5. Admin Features And Dashboard Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  6. Admin Features Admin can create/update/delete multiple companies. Admin can create/update/delete branches under companies. Admin can create/update/delete departments under branches. Admin can create/update/delete concerns department wise with TAT and closing TAT. Admin can create/update/delete users (executive , managers, directors etc.) and can set authority to solve the concern. Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  7. Concern and User creation Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  8. Ticketing search panel(Admin can get report of all tickets history) Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  9. Tickets history Report Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  10. Managers Dashboard And Features Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  11. Managers Dashboards Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  12. Team of managers task Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  13. Managers Feature Managers can have their own team to resolve the issue raised by any other department. Managers get mail notification as soon as their account created and first time of login they will get automatically popup to change the password. Managers can also raise ticket to any other department. As soon as manager raise any ticket this will go automatically for approval to his reporting manager. As soon as reporting manager approved it ,this ticket will sent automatically to concern department for resolution and also manager will get notified over mail and sms on each step. Managers will also get notification for approval if their executive raise any ticket for concern to concern department. Manager will also get automatic notification for approval if their approval required to resolve any concern raised by other department. Managers can also solve the tickets raise by other department and if concern is allotted to that manager by admin. Managers will get report of open tickets ,close tickets of their own and team. Managers will get report of where is ticket pending ,SLA reached or not etc. of their own and team Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  14. Managers Concern Approval Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  15. Managers Ticket Approval Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  16. Generate Ticket Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  17. Assigned Tickets Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  18. Reply on Tickets Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  19. Executive Dashboard And Feature List Executives will also have same feature and dashboards as like managers but executive will not have a team. Executives will able to raise tickets to other department with the approval of their managers. Executives will able to resolve the concern raised set by admin on their managers consent. Executive will also get notification on their raised ticket on each step. Executives will also get report of where their tickets are pending. Executives will also have option to accept the ticket for resolution. Executives will also get report of ticket pending to which they have to resolve. Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  20. Executive Dashboard Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  21. Assigned Ticket and Conversation Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  22. Assigned Ticket Notification Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  23. Chairman Dashboard And Features Chairman is a designation who has no reporting manager, this designation is root of this system. Chairman can also raise the ticket and view the ticket of all the companies and branches. Chairman also can resolve the ticket if raised to him/her. Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  24. Chairman Dashboard Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  25. Organization Ticket History Panel Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  26. Ticketing Intelligence In this help desk, only genuine tickets would be raised due to reporting manager approval would be required. Admin just have to create concern master and allotment of concern to executives and managers, rest thing this system will take automatically. Tickets would be escalated to managers automatically if raised ticket will reach the TAT time and everyone who is related with this ticket would get notified by email and sms. If in any case concern approval required to solve any ticket and manager is not available then system will approve it automatically and email and sms notification would be sent to everyone who are related with this ticket. Ticket raiser can rate and review the services of executives. Reports are presented in graph and other format so that anyone can understand it easily. Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

  27. Thank You Svante Systems LLP A-7, Sector-10, Noida, U.P. www.svantesystems.com

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