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LIHEAP Performance Measures Implementation Work Group (PMIWG) Presentation

Explore recent communications updates, tiered approach to performance measurement, process overlay framework, and tiered data templates. Get insights into tiered outcome measures and next steps for data compilation.

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LIHEAP Performance Measures Implementation Work Group (PMIWG) Presentation

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  1. LIHEAP Performance Measures Implementation Work Group (PMIWG)Presentation Jane Blank (WI), Janet Cesner (OH), Cari Crittenden (OK), Mike Kelly (NE), Leslie Lee (DE), Marcia Lemon (MT), Ralph Markus (MD), Susan Marshall (AK), Richard Moffi (VT), Akm Rahman (MA), Melissa Torgerson (OR) 2011 NEADA Annual Meeting

  2. Objective • Discuss recent communications to LIHEAP grantees • Present three performance measures process overlays • Discuss feedback from tier 1 data template • Present tier 2 data template

  3. Communications Update

  4. Communications Recent Activities • Basecamp invitations sent on April 18 • PMIWG Newsletter distributed on May 4 • Basecamp Webinar held on May 17 • Podcast of the webinar has been posted to Basecamp and sent via email • Feedback on Basecamp • Use the following email address to contact the group: • pmiwgroup@gmail.com

  5. Process Overlay

  6. Process Overlay Framework • Provides suggestions on how to include data collection into common administrative activities. • Activities include creating vendor agreements, state plans, client applications, conducting site visits and trainings, etc. • Overlay worksheets presented: • State Plan • Client Application • Vendor Agreement

  7. Data Templates

  8. Tiered Approach Overview The “Tiered Approach” to Performance Measurement allows LIHEAP Grantees to begin participating right away by utilizing data they already collect—as well as increase their capacity over time to collect more program outcome related information. Tier 1: It is anticipated that all States collect the majority of this data through Federal reports. Tiers 2-3: All states are encouraged to collect this data with the technical assistance of OCS. Tier 4: OCS is expected to collect this data at the national level.

  9. Tier One: Overview Tier One measures are “outputs” directly affected by program decisions. With the exception of a few measures—many states collect this information for current Federal reports. Energy Assistance Energy Services # of HH who received Energy Assistance # of HH who received new Equipment # of HH who received Crisis Assistance # of HH who received Equip Repair Percentage of Eligible Population Served # of HH who received WX Services Client Services # of HH who received Energy Education # of HH receiving Referrals for Non-Energy Services Additional resources gained as a result of LIHEAP

  10. Tier One Testing, Feedback The Tier One Template was first tested through the Work Group, then sent to all NEADA members. Feedback included: • Minor “Tweaks” for Clarification Purposes • Distinct vs. Unduplicated • Program Year vs. Calendar Year • Providing income eligible population data would help states, provide consistency. • Provide examples, better definition of “other service” referrals • Larger Questions: • Including a purpose for the data element could provide helpful context. • How are we going to account for tribal data within states? • Does Energy Education include passing out pamphlets during intake? Home audit?

  11. Tier Two: Overview of Outcomes Tier Two measures begin to demonstrate program “outcomes”—specifically, changes or improvements within LIHEAP households. Many of these measures include use of “proxy” data or sampling for states who may still be developing their information systems. Energy Assistance Energy Services Decreased Energy Burden Increased Energy Savings Increased Prevention of No-Heat Crises Client Services Increase in Households Reporting Efficient Energy Use Increase in Households who benefit from Energy Related Advocacy Increase in Households who benefit from Leveraged Resources

  12. Tier Two: Overview of Data • Outcome: Increased Energy Savings • Deemed Energy Savings from Weatherized HH • Outcome: Decreased Energy Burden • Average Annual Energy Costs • Average Annual Income • Average Annual LIHEAP Benefit • Outcome: Increased Prevention of No-Heat Crises • # of Households where Disconnection or Home Energy Crisis was Prevented • # of Households where Home Energy was Restored

  13. Tier Two: Overview of Data (continued) • Outcome: Increase in Households Reporting Efficient Energy Use • # of HH who Report More Efficient Energy Use Post-Energy Education • Outcome: Increase in Households who Benefit from Energy Related Advocacy • # of HH who Benefitted from Energy Related Advocacy • Outcome: Increase in Households who Benefit from Leveraged Resources • # of HH who Benefitted from Leveraged Resources

  14. Timeline, Next Steps • Tiers One and Two: • PMIWG Testing, Feedback June 29 - July 13, 2011 • State Coordinator Testing/Feedback July 18 - August 8, 2011 • Development of Web-Based Application Summer, 2011 • Training for State Coordinators August/September, 2011 • Rollout of Collection ToolOctober, 2011 • Data Compilation, Analysis December, 2011 • Tier Three • Development October 2011 - February 2012 • Testing March - June, 2012 • Training and Rollout August - October, 2012

  15. Questions and Answers

  16. LIHEAP Performance measures Implementation Work Group Email: pmiwgroup@gmail.com

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