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Servicenow Admin Certification Training by SV Soft Solutions

SV Soft Solutions provides best Servicenow Admin Certification Training. Training gives trainees online sessions and hands on experience implementing servicenow and covers all real time scenarios with examples. <br>Servicenow Admin Certification Training Course Curriculum <br>• ITIL & Service-Now Basics <br>• Understand Service-Now System<br>• User Administration & Security Methodology <br>• System Table, Reports, SLA and knowledge article <br>• Core Application Administration and Maintenance<br>• Configuration management database<br>• Service-Now application development and customization Overview<br><br>Schedule and attend free demo here!<br>http://www.svsoftsolutions.com/courses_servicenow.aspx <br>USA: : 1-845-915-8712<br>India: 91-9642373173<br>Mail: info@svsoftsolutions.com<br>Website: http://www.svsoftsolutions.com<br>

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Servicenow Admin Certification Training by SV Soft Solutions

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  1. Servicenow Admin Certification Trainingwww.svsoftsolutions.com Email: info@svsoftsolutions.com IND: +919642373173 USA: +1-845-915-8712

  2. Servicenow Admin Certification Course Content • ITIL & Service-Now Basics • ITIL Overview • ITIL Phases (Incident/ Problem / Change Management) • ITSM Tool Overview • ServiceNow Introduction and Overview • Service-Now application architecture • ServiceNow Instances • Service-Now License

  3. Understand Service-Now System • Service-Now Portal Introduction • How to work with Service-Now Portal • Service-Now IT /Admin View Introduction • ServiceNow Form, List, Field, Search and UI Options • Manage List, Filter and form • Work with Service-Now tickets as an Admin or support person

  4. User Administration & Security Methodology • Introduction of User and Groups • Configure users and groups • Working with user role • High Security Plugin

  5. System Table, Reports, SLA and knowledge article • Introduction of Service-Now system tables • Understand Table Schema • Introduction of Dictionary • Introduction on Reports Application • Understand Reports Application Role • Create New Report • Schedule reports • Report Sources • Report Ranges • Report Templates

  6. Dashboards • Limitation of Service-Now Reports • SLA Introduction • Create New SLA • SLA trigger conditions • Attach with SLA with tasks • Create SLA for different time zones • Knowledge Management Introduction • Knowledge Management Roles • Create Knowledge Article

  7. Core Application Administration and Maintenance • Service-Now upgrade introduction • How to upgrade service-now versions • Point to remember during Service-Now version upgrade • System Cloning Introduction • Cloning of Service-Now

  8. Configuration management database • Introduction of CMDB • Why CMDB is important • Working with new configuration items

  9. Service-Now application development and customization Overview • Update set Introduction • Create new update set • Working with update set XML • Update Source • System Rules and properties • Service catalog Overview • Order Guide Overview • Record Producer Overview • When to use scripting • Client Script • Server Side Script • Workflow Introduction

  10. Online Training Features • Training by real time experts • Flexible timings • Industry oriented training http://svsoftsolutions.com/courses_servicenow.aspx

  11. For Online Training Visit Our Website www.svsoftsolutions.com Mail: info @svsoftsolutions.com Call: India : +919642373173 USA : + 1-845-915-8712

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