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Any Ecommerce business needs to implement a plan for their relationship with clients. It is very important to develop a good program for your customer relationship management. Here we discuss key factors of Ecommerce system which helpful for your business.<br>
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Factors that Affect Ecommerce • Image quality • Alternate Views • Zoom Feature • Consumer Reviews • Product Comparison • Live Chat
Image Quality Ecommerce development has taken a huge step towards development but here the thing is all about visualization. Here visualization means images. That is the reason the quality of images should be as high as possible because the shopping from e commerce sites is done by looking at images only. Some key factors as per: • Produce High-Quality Product Image • Use the Right Format and Dimensions • Optimize For Load Time • Optimize For SEO
Alternate Views Alternate views are more important than just displaying of images. Alternate views means displaying a product in as many angles and dimensions as possible. Because of alternate views of the product people will see and get the exact idea of the product they are willing to buy. Having this included in the system will decrease the return rate of the products and this is most important factor for expensive products.
Zoom Feature Seeing a product in large dimension. This is one of the important features an Ecommerce website development company in India can give. Want to know the secret behind the zoom function? Whether it’s a click-zoom, hover-zoom or even a zoom where the product image opens in a new tab, this doesn’t actually ‘zoom’ in on the product as you would when looking at a file in a preview application on your computer. A zoom function on an Ecommerce website actually displays the image at its full size, i.e., the base image.
Consumer Reviews A customer’s review is a very important thing for any business. Without the reviews of a product a company cannot know the quality and level of satisfaction of their products. If an Ecommerce system is having the consumer reviews ,then it really helps other shoppers buying or planning to buy the same product. This makes the shopping experience much more authentic.
Product Comparison If a customer has 2-3 similar products in mind having almost same functionalities and cost, then comparison between them to know the uniqueness of each of them and then deciding which the best for him/her. A comparison feature can help customers to view features side by side instead of going to new tabs every now and then for comparison. Some Tips for Product Comparison tools: • Use large thumbnail images for products • Make thumbnails clickable, and link to product detail pages • Include customer rating - star average • Have a clear add-to-cart at top and bottom • Don’t pull entire descriptions, they’re not readable, and excessively expand cells
Live Chat Live chat is very essential for an Ecommerce website development in India. This feature should appear on every page of the website. Communication with customers can be made immediately. Some benefits of live chat in Ecommerce System: • Preferred medium of online customers • Higher satisfaction rates • Improves business results • Emerging value addition • Cost efficiency
Worldwide Ecommerce User Report Users in Millions
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