Collections

1. Collections Tips for Collections

2. Collect within 1st 30 days. Designate a time to review accounts weekly. Follow up on past due accounts. Restate the terms so the client clearly understands what he/she is expected to do. Communicate. Communicate. Communicate.

3. The A/R cycle begins at the billing desk when the patient is there, collecting those funds that are available, and making sure that all insurance and mailing information is correct and updated, and then, making certain that those accounts that begin to fall behind are caught up early.

4. Demonstrated below are balances as of 12/2010. Days Due “02” Bal Totals

5. Common Debt Collection Errors • Overlooking small balances. •  Not understanding how to communicate with clients so they stay current. • Not asking for the money that is owed because you hate asking for money. • Businesses have slow-paying customers or past due balances because they didn't "train" their customers in the beginning. It is important that your clients know your terms of payment upfront.

6. Self-pay clients with no third party capability are expected to pay at the time of receiving services. The client should be informed of this policy initially when services are rendered and again each time the client receives services.

7. Communicate “How we bill for community mental health services” with all clients.

8. How we bill for community mental health services • 1. Everyone is charged the same amount for the same service. All fees for services are set by the State Mental Health Commission. • 2. If you have Medicaid, but no other insurance coverage, we will bill at the same rates that apply to you. Medicaid payment is payment in full, and we will not bill you or anyone else. • 3. If you have Medicare or other insurance, we need you to sign a form so we may bill your insurance company or Medicare. We will bill at the same rates that apply to you. If you have insurance and/or Medicare and Medicaid, we must bill Medicare and/or your insurance company before we can bill Medicaid. Some services may be covered by insurance or Medicare and some may not. If you have questions about Medicare or other insurance coverage, co-payments or deductibles, let us know. • 4. If you do not have Medicaid, Medicare or other insurance coverage, you will be billed directly for services you receive.

9. 5. We expect you to pay for services rendered. If you are unable to pay the whole bill we will still provide services that you need. Please speak with a center financial representative if you have questions about your bill or making payments.

10. Goal for 2011 Reduce 02 Balances What is your plan of action?