Your London Card A Regional Model? SCNF Workshop 24th June 2008

1. Your London CardA Regional Model?SCNF Workshop24th June 2008 Facilitator Kevin Farquharson Smartran Ltd

2. Workshop Agenda Introductions Brief History & Recent Progress YLC Exec Group & Outputs Challenges Opportunities Learning & Discussion

3. Why is London progressing fast this year? • Positive experience with Oyster cards • Not distracted by the ENCTS concessionary scheme • Need to replace cash collection and other cards • Borough is “self-contained” viable size for scheme • Basic common design decisions made • BSF investment in schools • Youth & health focused initiatives • Borough lead – funding, design & priorities • Information exchange between boroughs Summary - Local schemes within regional framework

4. Rollout History & Status in London “Cripes! Smartcards everywhere!” • Oyster – Launched 2003 • SEaLEGS dual chip cards in Croydon, Greenwich & Lewisham • Library trial in Newham • Waltham Forest OneCard (4/07) • Kingston library scheme • Lewisham – Youth & Schools (3/08) • Hillingdon (2009) • + 3 schemes in planning + Olympic Card?

5. London Connects Exec GroupProgress 2007-8 • Your London Card Vision (Jan 2007) • London borough smartcard survey (2007) • Negotiations - TranSys/TfL and Oyster • Well supported conference in Nov 2007 • Governance rules and card specification • Joint Procurement of 50,000 4k Mifare cards • International APACS number structure (12/07) • Costs and high level business case (Jan 08) – multi-borough libraries and leisure • Costs and business case for school meals (Feb 08) • Web-services Design (Apr 08)

6. CHILDREN / YOUNG ADULTS School mealsLibrariesProof of ageConcessionary transport STAFF Building accessSystem ID token OLDER PEOPLE HOUSING CUSTOMERS Leisure LibrariesPayment ID – Rent LibrariesID – One-stop-shopConcessionary transport Your London Card SchemeCustomer Segmentation (Examples)

7. 20 individual boroughs responded 80% of people found the Your London Card Vision useful More than half interested in a library smartcard Almost the same number are looking at leisure as well In both cases, a majority were keen on including other applications on the same card 65% have an interest in schools applications Interestingly, 11 would like to offer a solution for unbanked / underbanked citizens 2007 Survey - Positives

8. “Using a representative set of data, the models developed to support this report show a payback within 18 months to 3 years for a 100 000 card scheme.” – Your London Card – Libraries / Leisure Costs & Biz Case - Nov 07 Costs Cashable benefits Non-cashable benefits Accumulated value Year 1 Year 2 Year 3 Year 4 Year 5

9. Challenges – Multiple Supplierseg London Library London Libraries Con. Supplier A Supplier B Supplier C Supplier D

10. Opportunities Schools Libraries – LLDA, MLA and the LLC (Chief Librarians support) Leisure – supplier Collaboration? Staff authentication E-Payment Stored value cards (e.g. sQuid, Visa etc) Youth Services Looked after Children

11. Discussion?Questions?FacilitatorKevin Farquharsonwww.smartran.co.uk01483 77224107785 361551

12. Pan-London Smartcard& Web-services Design

13. Single Borough Only Solution Borough Bureau Card Management Systems CARD PRNTR Web Enroll School School Admin Time & Attend Mgmt System. CARD PRNTR Mgmt System. Access Ctrl Reg & Enroll. Card Holder Mgmt Card Holder Mgmt L Centre Library Web-services

14. Multi-Borough Scenario? Consider logical links required to enable one borough’s cards in half of the Libraries in London! Over 990 links are required to enable each Borough’s cards in Library & Leisure services across 33 boroughs!

15. Why Web Services? • The team considered a messaging based solution, bi-lateral links and Central Repository (CR). The CR was found to minimise potential performance and dependency issues as well as being feasible to design and build. • Web-services are preferred technical solution because a) Real time, secure data transfer b) Local Authorities will be using widely in the future c) Can be used with CRM or CMS • There are working examples in a number of schemes which provide a proven technical approach (Dudley & Caerphilly)

16. Multi-Council Solution Payment Service Web Enroll CARD PRINT Bureau Exchange & Other Councils Update Card Management System Borough Read/ Update Read only Schools Other Councils Admin Time & Attend Mgmt System. Mgmt System. Access Ctrl Card Holder Mgmt Reg & Enroll. POS POS POS Card Holder Mgmt Leisure Centres Libraries

17. Web-servicesFunctions Supported Min Additional (CMS) • Enrol for a service • Check service entitlement is still valid • Remove the specific service entitlement • Create a new cardholder and make cardholder details available for other services • Resident requests personal details are updated and provides necessary evidence • Set/Unset card as hotlisted • At cardholder or service provider’s authority remove generic service entitlement • At cardholder or card issuer’s authority logically delete card account and retrieve card

18. Potential Benefits Unlocks the multi-borough benefits in business case report (30% increase estimated)