Mentoring Through Generational & Digital Differences

1. Mentoring Through Generational & Digital Differences NLADA Litigation & Directors Conference 2010 Kathleen Brockel & Rachel Medina

2. Today’s Discussion • Mentoring & Reverse Mentoring • Generational Considerations • Digital Differences • Setting up a Reverse Mentoring System

3. Who is LSNTAP and why are we interested in mentoring?

4. What is LSNTAP? • LSNTAP helps legal services law firms, attorneys, and advocates improve the lives of the most vulnerable people and groups in their communities through the use of technology.  • It is our belief that technology greatly increases the capacity of a non-profit law firm to help more people obtain equal access to justice.

5. What services does LSNTAP offer? • Training, recommendations, and counsel on technology resources related to service delivery. • A national perspective on the use and application of technology as tools for improving service delivery and expanding client capacity.

6. What services does LSNTAP offer? (con’t.) • A progressive approach to advocacy, education, and training on technology issues affecting the legal aid community. • Facilitates the exchange of information among legal services attorneys, advocates and staff to advance issues of technology and professional development opportunities.

7. Opportunities for Attorneys and Advocates • Legal Aid Tech Library • LSTech List • Web Conferencing • Customized Training • Real-time Collaborations • Office Suite Tools • Conference Presentations • Consulting Assistance • LSNTAP.org • Mobile Web Sites • Roundtable Discussions • Case Management Ratings • GIS Mapping • Online Project Management • DLAW Template • Poverty Law Surveys • Web 2.0 Tools • Desktop Utilities • Web-based Trainings • Help Desk

8. Today’s Discussion • Mentoring & Reverse Mentoring • Generational Considerations • Digital Differences • Setting up a Reverse Mentoring System

9. What is reverse mentoring?

10. Mutual mentoring

11. How did reverse mentoring start? • 10 years ago at General Electric

12. Time Warner Program extended from four pilot cities to larger groups of executives through-out the company.

13. Deloitte & Touche • Started reverse mentoring program in 2001 • Started with Outlook and managing email • Now extended to offices across the country

14. Wharton Business School Matches executive MBAs with junior mentors who demonstrated an excellent grasp of technology. “Executives are beginning to realize that knowledge isn’t a one-way street. It’s in everyone’s best interest to share expertise,” points Jerry Wind, director of the Wharton program. Face-to-Face E-Mail Skype

15. Proctor & Gamble “It’s a situation where the old ‘fogies’ in an organization realize that by the time you are in your forties and fifties, you are not in touch with the future the same way the young twenty-somethings are.” Fresh Eyes & Open Minds

16. Today’s Discussion • Mentoring & Reverse Mentoring • Generational Considerations • Digital Differences • Setting up a Reverse Mentoring System

17. 4 - 5 generations in the workplace • Traditionalists, born prior to 1946 • Baby Boomers, born between 1946 and 1964 • Gen X, born between 1965 and 1976 • Millennials, born between 1977 and 1997 • Gen 2020, born after 1997

18. 4 Generations • Traditionalists born 1925-1942 • Baby Boomers born 1943-1962 • Generation X born 1963-1978 • Generation Y/Millennials born 1979-1998(under age 30 today) • Butter Toffee • Smarties • Jawbusters • Lollipops

19. What is a generation? • Defined by the similar formative influences– • social, • cultural, • political, • economic • – that existed as the individuals of particular birth cohorts were growing up.

21. Bookend Generations

22. Y’s

23. Top 5 things Millennials/Y’s want to learn in the workplace

24. Boomers

25. Rewards at least as important as compensation Gen Y • High quality colleagues • Flexible work arrangements • Prospects for advancement • Company/boss recognition • Steady advancement/promotion • Access to new experiences/challenges Boomers • High quality colleagues • Intellectually stimulating workplace • Autonomy regarding work tasks • Flexible work arrangements • Access to new experiences/challenges • Giving back to the world through work • Company/boss recognition

26. Today’s Discussion • Mentoring & Reverse Mentoring • Generational Considerations • Digital Differences • Setting up a Reverse Mentoring System

27. Generational Digital Differences Digital Settlers Digital Natives Digital Immigrants

28. Digital Natives

29. Digital Natives vs. Digital Immigrants

30. Are you a…. Orbit Big Red Trident

31. Generation/Digital Assessment • Do you have your own web page? (1 point) • Have you made a web page for someone else? (2 points) • Do you IM your friends? (1 point) • Do you text your friends? (2 points) • Do you watch videos on YouTube? (1 point) • Do you remix video files from the Internet? (2 points) • Have you paid for and downloaded music from the Internet? (1 point) • Do you know where to download free (illegal) music from the Internet? (2 points)

32. Generation/Digital Assessment • Do you blog for professional reasons? (1 point) • Do you blog as a way to keep an online diary? (2 points) • Have you visited MySpace at least five times? (1 point) • Do you communicate with friends on Facebook? (2 points) • Do you use email to communicate with your parents? (1 point) • Did you text to communicate with your parents? (2 points) • Do you take photos with your phone? (1 point) • Do you share your photos from your phone with your friends? (2 points)

33. Answers to the Quiz • 0 - 1point – Baby Boomer • 2-6 points – Generation Jones • 6- 12 points – Generation X • 12 or over – Generation Y

34. Poll • How many guessed their profile “correctly”? • Is the media use quiz valid? • For those that answered “no” – • Did you overestimate or underestimate your generational/digital competence? • What made the quiz invalid?

35. Small Group Discussion • What are the generations in your office? • How would you classify your program and staff positions? (Who are the natives? Immigrants? settlers?) • Has this diversity caused challenges related to technology change … how have those been addressed in your office?

39. Today’s Discussion • Mentoring & Reverse Mentoring • Generational Considerations • Digital Differences • Setting up a Reverse Mentoring System

40. Reverse Mentoring Systems in Legal Aid?

41. Why is one-on-one assistance crucial? • It is needed when obtaining the knowledge is relevant to immediate work at hand. • A higher degree of learning is likely to take place when the material is relevant. • People will set up their own informal networks or mentoring scenarios if you don’t.

42. 10 Steps to Set Up the Mentoring Program • Define The Purpose • Ensure Leadership Engagement • Opt in only • Advise Mentors To Be Patient With Mentees • Training for Mentors • Support for Mentors • Training for Mentees • Create a Solid and Specific Program • Appropriate Pairing • Have Fun!

43. Mentoring Cycle

44. Goals & Purpose Examples for reverse mentoring: • Learn how to complete a HotDocs form and edit it. • Learn to handle Live Chat responses on client website. • Learn court’s electronic filing system. • Others?

45. Mutual Mentoring Goals

46. More Formal = Agreement or Contract

47. Pairing “ ‘As a researcher, I can tell you that how you best match people is probably the issue where we know the least about,’ says Tammy Allen, a professor of psychology, University of South Florida and co-author of Designing Workplace Mentoring Programs: An Evidence-Based Approach."

48. Pairing Suggestions:

49. Factors Contributing to Successful Mentoring

50. Support for Mentors & Mentees • How about a support group to discuss difficulties mentors are experiencing? • What tech tools could assist the process? • What are reasonable progress expectations?