Performance Intervention 1 Pertemuan 12

1. Matakuliah : L0074/Psikologi Industri dan Organisasi 2 Tahun : 2008 Performance Intervention 1Pertemuan 12

2. PERFORMANCE RESULT High Ability Low • MISDIRECT EFFORT • Coaching • Frequent performance feedback • Goal setting • Training or contemporary assignment for skill development • Restructured job assignment • SOLID PERFORMERS • Reward good performance • Identify development opportunities • Provide honest, direct feedback High Motivation • DEADWOOD • Withholding pay increases • Demotion • Outplacement • Firing • Specific, direct feedback on performance problems • UNDERUTILIZERS • Give honest, direct feeback • Provide counseling • Use team building and conflict resolution • Link rewards to performance outcomes • Offer training for needed knowledge or skills • Manage stress- levels Low

3. PERFORMANCE External to Performer Internal to Performer Enviromental (Intangibles) Resources (Tangibles) Organizational system Incentives Cognitive Support Tools / Machine Physical Environment Skills / Knowledge Inherent / Ability • Clear goal • Job design • Clear policies • Authority • Appropriate workload • Access to right people • Compensation • Feedback • Positive reinforcement • Interesting meaningful work • Job aids • Documentations • Computers • Software • VCRs • Calculators • Automobiles • Noise • Light • Temperature • Physical Layout • Training • On-the-job training • Self-study • Intelligence • Emotional ability • Physical attributes • Education • Artistic gifts • Internal motivation Wile’s Synthesized HPT Model Sumber : www.ispi.org – September 2002

4. INDIVIDUAL PERFORMANCE INTERVENTIONS • Analyze the problem or the gap RESULT OF PERFORMANCE APPRAISAL PERFORMANCE TARGETS GAP

5. IF PERFORMANCE GAP IS ABOUT … • The person, you can choose to do : - COACHING - MENTORING - COUNSELING - TRAINING BINA NUSANTARA

6. Coaching is for the newcomers, good performers / mediocre. • Counseling for poor / low performers • Mentoring for high achievers BINA NUSANTARA

7. COACHING • Performance coaching is a process which enables people to find and act on the solutions which are the most congruent and appropriate for them personally. • Goals  coachees can see new perspectives and achieve greater clarity about their own thoughts, emotions, actions, and about the people and situations around them.

8. COACH TERMINOLOGY • Coach  for athlete • Coach recruit the best, train newcomers to close whatever skills gaps, help more experienced workers to update their skills and increase their employability. • Superior are the Coach BINA NUSANTARA

9. COUNSELING • Counseling is an ongoing process for development, and they describe coaching as a means of addressing specific performance problems. BINA NUSANTARA

10. Performance problems that demand counseling include : • continuing poor work quality or quantity • frequently missed deadlines • disorganization • chronic tardiness or absenteeism • Frequent and lengthy disappearances from the workstation. • Lack of initiative or even a total lack of interest • Employee seemingly wishing to be somewhere other than at work • Lack of cooperation • Insubordination. BINA NUSANTARA

11. COUNSELING ALSO FOR … • PERSONAL PROBLEM IN EMPLOYEE LIFE, from financial problem, family problem, to emotional problem, and drug abuse. • RELATIONSHIPS PROBLEM like conflict with boss, peer, or customers. BINA NUSANTARA

12. The four step Performance Counseling Process • Verbal Counseling • A Written Warning • Demotion or Transfer • Termination BINA NUSANTARA

13. MENTORING • Mentoring is an activity directed to coaching your best performers not only in their job but also in their career development • So it means the superior / successful individual has pointed one or more individuals who had a major influence on their professional lives, if not both their professional and personal lives. BINA NUSANTARA

14. TRAINING • Training is an intervention to increase / solve the knowledge and skills (hard skills and soft skills) problems. • Methods for training  PIO 1 BINA NUSANTARA

15. CHOICE OF ACTIVITIES • Using case study to apply knowledge • Using simulation Exercises to Practice New Skills • Practicing Interpersonal Skills through Role Playing • Increasing Interpersonal Skills through Behavior Modeling  Mentoring BINA NUSANTARA

16. Providing Individual Training Through Distance Learning (e-Learning) • Programmed Instruction Using Books, Videos, or Interactive Video • Computer-Based or Web-Based Programmed Instruction BINA NUSANTARA

17. THE END BINA NUSANTARA