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Office of American Citizens Services and Crisis Management, U.S. Department of State

Office of American Citizens Services and Crisis Management, U.S. Department of State. American Citizens Abroad. Americans make over 60 million trips abroad every year 4.5 million Americans reside overseas Over 200,000 students study abroad. Assistance for Citizens Abroad.

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Office of American Citizens Services and Crisis Management, U.S. Department of State

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  1. Office of American Citizens Services and Crisis Management, U.S. Department of State

  2. American Citizens Abroad • Americans make over 60 million trips abroad every year • 4.5 million Americans reside overseas • Over 200,000 students study abroad

  3. Assistance for Citizens Abroad • Issuance of Emergency Passports • Welfare/whereabouts • Arrests • Medical Emergencies • Crisis response

  4. Welfare/whereabouts requests • Over 200,000 requests per year • Contact hospitals, hotels, jails, local authorities, etc. • Privacy Act limitations • Can not compel response or return to the U.S. • Phone home!!

  5. Medical Emergencies • Help identify medical resources • Make a consular visit • Provide basic translation • Help identify financial resources • Notify friends/family • Help coordinate medical evacuations

  6. Arrests • U.S. citizens subject to host country laws • Consular notification and access • Monitor case; communicate with family & the U.S. Department of State

  7. Crisis Response • Call center – 20,000 calls on 7/7/05 • Immediate needs • Departure/assisted evacuation

  8. Additional Assistance • Deaths & estates • Crime/terrorism victims’ assistance • Kidnappings • Financial assistance, repatriations

  9. Consular Information Program “Know Before You Go” The Consular Information Program aims to help Americans living and traveling abroad make informed decisions and plans.

  10. Consular Information Program • No Double Standard Policy • Specific, credible, non-counterable threat • Collaboration with Regional Security Officers

  11. Consular Information Program Warden Messages Travel Alerts Travel Warnings • Country Specific Information (CSI) • Fact Sheets (e.g. avian influenza) • Media

  12. Consular Information Program • Information from variety of sources • Embassies, consulates • Intelligence community • Media • Foreign governments • Others

  13. www.travel.state.gov

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