1 / 12

Quality Assurance at the Language Centre: An on-going Journey

Quality Assurance at the Language Centre: An on-going Journey. Khalid Al Kaabi Sarah Khan Pooja Sancheti. What is Quality Assurance (QA)?.

syshe
Download Presentation

Quality Assurance at the Language Centre: An on-going Journey

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Quality Assurance at the Language Centre: An on-going Journey Khalid Al Kaabi Sarah Khan PoojaSancheti

  2. What is Quality Assurance (QA)? Quality Assurance in education is an ongoing process ensuring the delivery of agreed standards. These agreed standards should ensure that an educational institution has the potential to achieve a high quality of content and results. (European Student Handbook on Quality Assurance in Higher Education).

  3. QA and its role at the LC • continually maintain educational standards • verify academic procedures • monitor quality of intended standards • make positive changes to achieve the standards • enhance quality of education provided

  4. LCQA members • PoojaSancheti – pooja@squ.edu.om • Khalid Al Kaabi– kaabim@squ.edu.om • Sarah Khan – sarah@squ.edu.om

  5. Guidelines for program standards Standardized policies and procedures Action plan with timeline Implementation of policies and procedures Suggestions for Improvement Program review Reflection report Generating evidence list Identifying key performance indicators Self Evaluation Internal Review Cycle

  6. Accomplishments since Spring 2011 • LC annual performance report • Internal audit questionnaire for Foundation Program English and Credit courses • End-semester report template • Staff satisfaction survey • Teachers’ Academic satisfaction survey

  7. Accomplishments since Spring 2011 (Contd.) • New course teacher survey (CTS) • CC/ PC performance review • Students’ committee representation proposal • Review of policies and procedures, e.g., observation policy, disciplinary regulations policy, etc. • Review of unit charters • Final grade appeal investigation

  8. Work in progress • Students satisfaction survey • Course reflection survey for teachers • LC annual report template • Review of students’ guide • Review of staff handbook • Analysis of data collected through staff satisfaction survey

  9. Work in progress (Contd.) • SWOT analysis for QAC • Strategic plans for LCQAC • Chapter on QA in the FP book • Review of policies, e.g., students’ attendance policy, sick leave policy for teachers, etc.

  10. Future Plans • Design a Total Quality Manual (TQM) for the LC • Carry out surveys and analyze data • Write recommendation reports • Carry out pilot program review (Fall 2012) • Regular QA updates on the LC webpage

  11. Future Plans (Contd.) • Clear health and safety policy for teachers • Clear health and safety policy for students • Participate in the university’s next cycle of quality audit by OAAA • Professional training for QA team • Training workshops for the LC staff

  12. LC staff involvement in QA procedures • Familiarize yourself with curriculum documents and staff handbook • Be informed about the learning outcomes of the course and general policies and procedures • Implement the policies at program level • Participate in feedback surveys • Help in keeping & collecting evidence • Continue making suggestions for improvement • When in doubt, ask for clarification

More Related