1 / 7

Get What You Want

Get What You Want. Learn to write a letter of complaint or support. USE BUSINESS LETTER FORMAT. Things seldom change in business communications: Consistent Format Heading Date Inside Address Salutation Body Complimentary closing Signature Enclosures. Letter Format.

tabib
Download Presentation

Get What You Want

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Get What You Want Learn to write a letter of complaint or support

  2. USE BUSINESS LETTER FORMAT • Things seldom change in business communications: • Consistent Format • Heading • Date • Inside Address • Salutation • Body • Complimentary closing • Signature • Enclosures

  3. Letter Format • Set page margins at • Top and Bott0m = 1 inch • Left and right = 1.25 inches • Font • 12 point • Times Roman or Ariel • Single spaced • Spacing • Two lines between elements: heading, date, inside address, salutation • Two lines below salutation, body of the letter • Two lines between paragraphs • Two lines between body, complimentary closing • Four lines between closing, typed signature • Indentions--none

  4. Heading, Date, Inside Address • Heading • Business information if writing from your job • Your information if writing a personal letter to a business • Your house number and street name above • Your city, state, and zip code • Email address if sending via email • Skip a line; write the date • Skip a line; begin inside address for recipient • Recipient’s name, title if available • Company name • Building number and street name • City, state, zip code

  5. Salutation, Body Details, Closing • Salutation if the reader is known • Dear Mr. (or Ms.) Person Incharge: (end with colon) • Attention: (direct the letter to proper department head/employee) • Paragraph 1—Product Information • Paragraph 2—Problem/action taken • Paragraph 3—Cause of the problem • Paragraph 4—Solution desired • Closing • Polite • Type name four lines below closing • Note any enclosures

  6. Tips to Inform • Detailed product (or service) information • Product brand name, model number • Where and when product/service acquired • Problem description • Be specific and descriptive • When you first noticed it • What may be problem’s cause • Efforts you’ve made • What you’ve done • Outcome of that effort • All contacts you’ve made • Results received so far

  7. Effective Complaining:Letters and Otherwise Persuade using logic, ethics, and supportive emotions, avoid bullying or hysteria.

More Related