Process at INFOSYS

1. Process at INFOSYS • Projects at Infosys are classified as: • Development(发展)Projects • Maintenance(维护)Projects • Re- Engineering (再设法处理) Projects • The course describe the processes for Development Projects at Infosys.

2. Important Aspect of Infosys • Organization plays an important role in the nature of process & the way process change. • The following at Infosys help Infosys in deploying(展开) , changing process & implementing CMM. • Senior managers are software professionals • Understand need for process initiatives(主动) • Process orientation(方向) & Early adoption(采用) of ISO • Process is not only used for s/w project but also for Human Resource(人力调配) , Finance, Travel..etc & Audited. • Early adoption of ISO, build process culture(文化)

3. Cont.. • Strong commitment(委托事项) to measurement & transparency (透明度) • Has high degree of transparency in all its operations • It has strong desire to measure all important factors (E.g.. Ext. Customer survey, employee satisfaction, Internal customer satisfaction) & introduce metrics • Training program • New recruits(新会员) have rigorous(严格的) training program, Skill upgrading program on New Tech, project Mgmt, Soft skill, team building & so..on( KPA of level 3)

4. Cont.. • Use of Technology • Uses technology for its own operation • Employs integrated system for enterprise Management via SAP ( for Finance, HRD, project & personnel activity) • Every employee has personal workstation & various platform • Audio & Video conferencing(协商会) facility for interacting with customers

5. PROJECT INITIATION(开始) PROPOSAL(提议) & CONTRACT(订约)

6. Proposal & Contract • Customer & Vendor Interaction • The Proposal • The Contract

7. Proposal & Contract • These two documents are the starting point for business transaction(学报). • In a business setup, understanding between Customer & vendor are formalized in a contract that forms the basis of transaction & has legal(合法) implication. • The vendor normally proceeds with the project only when the proposal has been accepted & contract signed.

8. Proposal & Contract • It satisfies a part of RM KPA. • A clearly agreed on contract & proposal help immensely(庞大地) in building a good working relationship(关联) between the customer & vendor

9. Customer & vendor Interaction • By customer itself • By Marketing staff of vendor • After initial contact, the customer request’s RIF (Request for Information) • Strengths, Experience, background, past project, past & current customer. • After short listing vendor, Customer sends a Request (要求) for proposal(RFP)

10. Customer & vendor Interaction • Request For Proposal(RFP): • Customer Specifies the scope (范围)of the project • In response, The vendor prepares & sends a proposal to customer • There are two Model : 1) Fixed price 2) T & M • Fixed price model • If requirement has sufficient details, then the vendor analyses the RFP • Roughly estimates the efforts & schedule & gives the price. • The price is fixed unless requirement changes.

11. Cont… • Time & Material model (T & M): • If no sufficient details available, the the project has two parts First part T & M model for Requirement Analysis & Second part Fixed price model for developing software • Or the Whole project can be based on T & M model • After accepting & agreeing upon the RFP, customer sends purchase order (PO) & work commences.

12. The Proposal • Has two parts • Technical(技术上的) • Describes issues relating to project execution • Commercial(商业的) • Issues relating to payments for the execution of project

13. The Proposal(Technical) • Technical Description • Describes requirement of the project • Methodology, tools, Technology that is to be used • Assumption • Assumptions made during technical proposal • Assumptions may form the basis for contention, hence it is better to explicitly specify. • Proposed Solution • planning, strategy,software Architecture, team ..etc • Effort (努力) Estimate • An estimation of the effort required as per requirement

14. Cont… • Project schedule(时间表) • Schedule of the project & schedule of milestones in project • Customer Responsibility • All input required to be provided by Customer in a timely and coordinated manner are specified here. • Such as input data, manual, contact person, access to customer sites, hardware/software as per requirement...etc • Penalty / Reward for timely delivery • Penalties for slippage & reward for meeting milestones if any are specified in this section

15. Cont… • Risk(风险) Management • The risk assignable to customer & vendor are specified. • Also the risk mitigation plan of the vendor is specified. • Requirement Changes • How to handle requirement changes & how to bill customer etc is specified in this section. • Other issues • Escalation mechanism, security issues, SPMP issues etc..

16. The Proposal(Commercial) • Deals with monetary(金融的) benefits • Usually done by PM in consultation with sales team • Pricing(定价) details • Rates for man power(人力) • Special hardware cost • Data communication cost • Consultancy (顾问) cost • Payment schedule(时间表)

17. The Contract • Contract is a Legal Document and not related to software development • A contract has the following clause: • Scope(范围) of services(服务性工作) • Estimates(估计) • Rates & Payment • Hardware & software • Confidentiality(机密性)

18. Cont… • Security (安全) • Rights on Data • Nonsolicitation(不 诱惑) • Warranty(保证) • Limitation(限制) of liability (责任) • Indemnity(保证物): Client & Vendor not responsible for illegal act affected by a third party • Service level Agreements