Mastering Teamwork and Professionalism in Healthcare

1. Learning Module #7: TeamWork and Professionalism(21st Century skills) Presented byCentral Colorado AHEC

2. What Does it take to work in Health professions? • Self Reflection: Other than grades and test scores, what do you think health profession programs look for in applicants? • The top characteristics looked for in applicants to programs and healthcare jobs are communication ability, strong work ethic, initiative, professionalism, and teamwork. These skills are often called “21st century skills”

3. What Does it take to work in Health professions? A large percentage of young people preparing to enter the workforce over the next two decades are SIGNIFICANTLY LACKING in these 21st century skills such as teamwork, decision-making, and communication that will help them become effective members of healthcare teams.  Self Reflection: Why do you think these skills are so important for healthcare professionals?

4. TEAMWORK And professionalism Today we will focus on two of the most important 21st century skills for anyone going into a Healthcare Career: Teamwork and Professionalism.

5. What is TEAMWORK? • Think about a time when you have had to work as a group or as a member of a team where things went poorly. • List 5 characteristics that you think make for a bad team/group. • List 5 characteristics that you think make for a good team/group.

6. What is TEAMWORK? • Looking at your list of characteristics between good and bad team/groups. • Are there any are the similarities? Are there any differences? • Are there other things you notice between the two.

7. TEAMWORK Skills Teamwork involves building relationships and working with other people using a number of important skills and habits: • Working cooperatively • Contributing to groups with ideas and effort • Communication (both giving and receiving) • Sense of responsibility • Healthy respect for different opinions, customs, and individual preferences

8. What Teamwork skills do you have? • Take An Inventory of Your Skills • You will learn how to understand your personal strengths AND where you might need to draw assistance from others.

9. Teamwork in TODAY’s Healthcare professions • Self Reflection: Why do you think teamwork is so important to healthcare professionals? What would happen if healthcare teams didn’t work well together? • More than 2/3 of all mistakes in healthcare occur because of breakdowns in communication and teamwork.

10. Healthcare Teamwork Scenarios • An emergency code is heard over the loudspeaker.  This code means that a patient is having a medical emergency like a heart attack or stroke.  As healthcare staff in the hospital your job is to get to the patient as quickly as possible and save the patient’s life.  This means that you must rapidly assess the patient to figure out what type of emergency they are having, what type of treatment they need and give the necessary treatment as fast as possible.

11. Healthcare Teamwork Scenarios • Think about your characteristics of bad teams. Describe what would happen if the team that rushed to help this patient exhibited those 5 characteristics of a bad team. • Write out your scenarios on a piece of paper.

12. What is Professionalism? • Self Reflection: What do you think professionalism means? How do people act when they are being professional?

13. When Do we use professionalism? ALL THE TIME! • Regardless of what situation you find yourself in, professionalism is always necessary within the work force. • It is especially within the field of health care as this industry requires an exceptional level of accountability and responsibility. Be aware of the consequences of your actions, e.g., criminal record, any history of academic dishonesty. • Whether you’re interacting with a boss, a colleague, a patient, or a visitor, attention must be paid to your professional appearance, behavior, and impressions.

14. What does Professionalism Look Like • Email Etiquette • Phone Call Etiquette • Social Network Profiles (Facebook, Instagram, etc.) • Professional Dress • Professional School Interview

15. Email Dos: Email Do Nots: • Reply all unless it is absolutely necessary (always double check before you send) • WRITE IN ALL CAPS • Ever use email to discuss confidential information • Use slang, emotions, or text abbreviations (don’t even think YOLO) • Write emails when you are upset or stressed. • Use correct Salutations, Grammar, and Punctuation • Get to the point quickly • Be clear about whether or not you need a response and from whom • Ask any questions directly • Only write what is necessary and appropriate

16. Phone Etiquette

17. PHONE Etiquette DO DON’T Use slang or answer informally Yawn, eat, or make other distasteful noises Call incessantly; just leave a message Text message unless invited to do so Fail to identify yourself and ensure you know exactly who you are speaking with Be nasty or short with someone else. If you are in no mood to make a pleasant call, don’t do it • Speak slowly and clearly • Identify yourself immediately • Return missed calls promptly • Address people by their proper title until invited to do otherwise • Keep your calling hours between 9am and 8pm • Be thoughtful and helpful (even if the other person isn’t)

18. Social networking

19. SOCIAL Network Etiquette DO DON’T When in doubt, don’t put in on the internet. If you wouldn’t want your teacher, your boss or your grandma to see it: DON’T POST IT No alcohol, no skimpy clothing, no racist/sexist/prejudice materials of any kind—no matter whether or not you “mean it that way” NEVER use social media to bully or ostracize • Monitor your profile carefully to make sure that friends or others do not post things you wouldn’t want to be associated with. • Present yourself as someone you would be willing to hire or accept into a program (Employers and Admissions committees DO look at social media profiles) • Maintain proper privacy settings.

20. In-person/INTERVIEW Etiquette

21. INPERSON/INTERVIEW Etiquette DO DON’T Use slang or answer informally Avoid nervous ticks (leg wobbling, hand twitching, fiddling with objects, saying “like” or “um”, swiveling your chair, touching hair, etc.) Don’t cross your arms or keep hands in pockets Don’t sit there and head bob the entire time • Practice a good firm handshake and shake everyone’s hand (No death grips or dead fish) • Always have an extra copy of your resume/references • Prepare a list of questions for the meeting if appropriate • No coffee cups, water, food, gum, etc. • Turn off your cell phone

22. Professional Attire DO DON’T Be afraid to ask if you are not sure what you are expected to wear. Wear something that lets others see your underwear in any way. Nobody wants to see that at work! Wear clothes that are stained, ripped or dirty. Wear open toed shoes unless explicitly approved. • Dress for the job you want! Your clothes can make you look more mature and confident. • Wear formal business clothes to an interview even if the dress code for the job is casual. • At work, wear clothes that fit, cover you well, make sense for the type of work you do and comply with your employers dress code

23. Define: Professionalism Think about all of the different categories and situations we talked about today. Come up with a 1-2 sentence definition of professionalism that would apply to all of these situations and scenarios.

24. Professionalism in Healthcare • Self Reflection: In addition to the things we have talked about so far, what are other things that you need to think about when being professional in a healthcare setting?

25. Think about…. How does good teamwork help you to act professionally?

26. Thank youSee you on the last module! .