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MAIL NETWORK OPTIMISATION PROJECT

MAIL NETWORK OPTIMISATION PROJECT. Why MNOP?. India Post ’ s revenues Percent. Mail Revenue Rough estimates in percent. Mail Network Optimisation project focuses on postal (mail) business, which account above 50% of the department’s revenues. Text. 100% = INR 5,862 crore.

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MAIL NETWORK OPTIMISATION PROJECT

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  1. MAIL NETWORK OPTIMISATION PROJECT

  2. Why MNOP?

  3. India Post’s revenues Percent Mail Revenue Rough estimates in percent Mail Network Optimisation project focuses on postal (mail) business, which account above 50% of the department’s revenues Text 100% = INR 5,862 crore International mail Ordinary and registered mail Speed post Postal receipts SB & Financialservices SOURCE: Postal and saving bank split taken from Demand for grants and the mail revenue split based on the semiannual survey

  4. There are 3 main reasons why improvement inMail Business is required EXAMPLES – NON-EXHAUSTIVE India Post's total mail volume,million items p.a.1 * India Post is losing volume and market share significantly * * */05 */09 Customer survey results2 Customers rate India Post low, especially in reliability EBIT3 margin of postal operators > * > * India Post's financial performance is poor compared with that of other players > * 4 4 4 1 Based on annual report and book of information 2 Based on 50 extensive and structured interviews with 20 loyal and 30 former Speed Post customers 3 EBIT = Earnings before Interest and Tax 4 Mail division only SOURCE: Mail Network Optimisation Project

  5. MNOP • What may be the • Objectives? • Scope?

  6. The objective of MNOP • To resolve structural issues in Mail operations. • To reduce the flow of mail between different centres. • To use the best practices used globally, in India Post. • To ensure consistency and reliability

  7. SCOPE OF THE PROJECT India Post

  8. The Approach • Pilot project was introduced for Speedpost in 8 major cities • 89 Sorting Hubs and 42 Intra Circle Sorting Hubs were identified. • It will be extended to First Class and Second Class mail. • Further extension will be made to all mail related products.

  9. STANDARDISATION OF OPERATION OF SPEED POST

  10. PROCESSES AT BOOKING OFFICE

  11. OPTIMISATION OF NETWORK SCHEDULE

  12. Processes at SPC/Sorting Hub • Adequate equipments and infrastructure • New roller containers, trays, trolleys and bag cutters were used • Computers, scanners, printers and internet connectivity were provided. • Improved sorting process • Volume based Sorting logic was introduced • Sorting diagram was designed to suit this logic • New sorting cage was designed • Layout • Assembly Line concept was introduced • Mail agency/TMO was streamlined SOURCE: Mail Network Optimisation Project

  13. Layout of a Sorting Hub Text • Text Text • Can you identify your position in this lay out?ove SOURCE: Mail Network Optimisation Project

  14. Equipments for Sorting Hub Text • Text Text Sorting Cages Roller containers Bag cutter and stool Tray trolleys SOURCE: Mail Network Optimisation Project

  15. Processes at Delivery PO • All delivery related branches were brought under one roof • Stamp Cancellation machines were used • Postmen were involved in beat sorting activity • Delivery status were fed into Speednet

  16. To include the before photo of SPC

  17. To include the After Photo of SPC

  18. KPI – Key Performance Indicator. • KPI – a set of parameters, used to define and measure progress towards organizational goals. • Thorough this the performance of your office will be monitored regularly by your Higher ups • Your role in making your office a better one is very much essential. • Scanning of all the Mails received and despatched plays a vital role.

  19. Booking post office SPC Delivery post office Booking scan Dispatch scan Receipt scan Dispatch scan Receipt scan Delivery scan 2 1 3 2 4 What information does the "scan compliance KPI" provide? Share of scan compliance Articles with full scan history • KPI identifies actual number of scans available against prescribed scans • KPI identifies number of articles with full scan Description Illustrative TD example KPI: Full scans (%) Article 1 2 3 4 5                      Example KPI: Share of scans (%) 100 60 40 100 20 80 20 Per SPC By sector (e.g., Mumbai to Delhi) Available breakdowns TD vs. NTD Leg-by-leg analysis Note: Detailed calculation logic is in the backup SOURCE: Mail Network Optimisation Project

  20. Scan compliance – No of Scans • Articles Booked at PO/SPCC • TD Articles: 8 • NTD Articles: 12 • Articles Booked at BNPL centre/ MBC/ OSA facility/ BPC • TD Articles: 5 • NTD Articles: 9

  21. Scans for TD Articles Booked at PO/ SPCC India Post

  22. Scans for Non TD Articles Booked at PO/ SPCC India Post

  23. Scan of TD articles booked at BNPL centre/ MBC/ OSA facility/ BPC India Post

  24. Scan of Non TD articles booked at BNPL centre/ MBC/ OSA facility/ BPC India Post

  25. Now can you identify your role in making your office a better one?

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