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MAIL NETWORK OPTIMISATION PROJECT. Why MNOP?. India Post ’ s revenues Percent. Mail Revenue Rough estimates in percent. Mail Network Optimisation project focuses on postal (mail) business, which account above 50% of the department’s revenues. Text. 100% = INR 5,862 crore.
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India Post’s revenues Percent Mail Revenue Rough estimates in percent Mail Network Optimisation project focuses on postal (mail) business, which account above 50% of the department’s revenues Text 100% = INR 5,862 crore International mail Ordinary and registered mail Speed post Postal receipts SB & Financialservices SOURCE: Postal and saving bank split taken from Demand for grants and the mail revenue split based on the semiannual survey
There are 3 main reasons why improvement inMail Business is required EXAMPLES – NON-EXHAUSTIVE India Post's total mail volume,million items p.a.1 * India Post is losing volume and market share significantly * * */05 */09 Customer survey results2 Customers rate India Post low, especially in reliability EBIT3 margin of postal operators > * > * India Post's financial performance is poor compared with that of other players > * 4 4 4 1 Based on annual report and book of information 2 Based on 50 extensive and structured interviews with 20 loyal and 30 former Speed Post customers 3 EBIT = Earnings before Interest and Tax 4 Mail division only SOURCE: Mail Network Optimisation Project
MNOP • What may be the • Objectives? • Scope?
The objective of MNOP • To resolve structural issues in Mail operations. • To reduce the flow of mail between different centres. • To use the best practices used globally, in India Post. • To ensure consistency and reliability
SCOPE OF THE PROJECT India Post
The Approach • Pilot project was introduced for Speedpost in 8 major cities • 89 Sorting Hubs and 42 Intra Circle Sorting Hubs were identified. • It will be extended to First Class and Second Class mail. • Further extension will be made to all mail related products.
Processes at SPC/Sorting Hub • Adequate equipments and infrastructure • New roller containers, trays, trolleys and bag cutters were used • Computers, scanners, printers and internet connectivity were provided. • Improved sorting process • Volume based Sorting logic was introduced • Sorting diagram was designed to suit this logic • New sorting cage was designed • Layout • Assembly Line concept was introduced • Mail agency/TMO was streamlined SOURCE: Mail Network Optimisation Project
Layout of a Sorting Hub Text • Text Text • Can you identify your position in this lay out?ove SOURCE: Mail Network Optimisation Project
Equipments for Sorting Hub Text • Text Text Sorting Cages Roller containers Bag cutter and stool Tray trolleys SOURCE: Mail Network Optimisation Project
Processes at Delivery PO • All delivery related branches were brought under one roof • Stamp Cancellation machines were used • Postmen were involved in beat sorting activity • Delivery status were fed into Speednet
KPI – Key Performance Indicator. • KPI – a set of parameters, used to define and measure progress towards organizational goals. • Thorough this the performance of your office will be monitored regularly by your Higher ups • Your role in making your office a better one is very much essential. • Scanning of all the Mails received and despatched plays a vital role.
Booking post office SPC Delivery post office Booking scan Dispatch scan Receipt scan Dispatch scan Receipt scan Delivery scan 2 1 3 2 4 What information does the "scan compliance KPI" provide? Share of scan compliance Articles with full scan history • KPI identifies actual number of scans available against prescribed scans • KPI identifies number of articles with full scan Description Illustrative TD example KPI: Full scans (%) Article 1 2 3 4 5 Example KPI: Share of scans (%) 100 60 40 100 20 80 20 Per SPC By sector (e.g., Mumbai to Delhi) Available breakdowns TD vs. NTD Leg-by-leg analysis Note: Detailed calculation logic is in the backup SOURCE: Mail Network Optimisation Project
Scan compliance – No of Scans • Articles Booked at PO/SPCC • TD Articles: 8 • NTD Articles: 12 • Articles Booked at BNPL centre/ MBC/ OSA facility/ BPC • TD Articles: 5 • NTD Articles: 9
Scans for TD Articles Booked at PO/ SPCC India Post
Scans for Non TD Articles Booked at PO/ SPCC India Post
Scan of TD articles booked at BNPL centre/ MBC/ OSA facility/ BPC India Post
Scan of Non TD articles booked at BNPL centre/ MBC/ OSA facility/ BPC India Post
Now can you identify your role in making your office a better one?