Effective Counseling Techniques for Supervisors: TCOLE Course #3737 Training Presentation

1. Supervisors Leadership TRAINING(24hrs) TCOLE Course # 3737 Leadership Counseling AND UNIT SIX BCCO PCT #4 PowerPoint BCCO PCT #4 PowerPoint

2. Learning Objective Learning Objective 6.1: Describe the process of discussing work issues with subordinates (including performance problems, employee grievances or complaints, and resolving conflicts among employees.)

3. 6.1 Counseling Subordinates A.Types of counseling sessions 1. Supervisory initiated a. Poor job performance b. Improper on-duty activity

4. 6.1 Counseling Subordinates Continued A.Types of counseling sessions 2.Officer initiated a. Job related personal problems b. Non-Job related personal problems

5. 6.1 Counseling Subordinates Continued B.Goals 1. Change behavior 2. Maintain a positive officer feeling

6. 6.1 Counseling Subordinates Continued B.Goals 3. Encourage officer to take responsibility for own behavior 4. Encourage generalization of problem-solving process.

7. CLASS PRACTICAL EXERCISE Goal Setting 1. Using counseling form in your participant handout you will select a partner and role play giving your partner a written counseling. 2. After first person is finished switch roles. 3. Share with Peers (Class)

10. 6.1 Counseling Subordinates Continued C. Preparation 1. Identify the problem and get all the facts 2. Develop a plan before discussing the problem with the subordinate

11. 6.1 Counseling Subordinates Continued C. Preparation 3. Choose a private place for the discussion where you will not be interrupted 4. Allot enough time

12. 6.1 Counseling Subordinates Continued C. Preparation 5. Get the subordinate's viewpoint 6. Ask the subordinate to offer a solution to the problem and use it if possible, even if it required modification

13. 6.1 Counseling Subordinates Continued C. Preparation 7. Set a mutually agreed upon time to resolve the problem and follow through

14. CLASS PRACTICAL EXERCISE Corrective Counseling 1. Using counseling form provided select a partner who will act as your subordinate for a written counseling to correct improper behavior. 2. Topic. 3. Share with Peers (Class) Failure to follow Agency SOP Failure to take & file a complaint (report) made by one of our citizens Improper conduct/behavior

17. 6.1 Counseling Subordinates Continued D. Elements Necessary for a Good Counseling Session 1. Establish a rapport 2. Keep the interview and results private

18. 6.1 Counseling Subordinates Continued D. Elements Necessary for a Good Counseling Session 3. Allow freedom to speak freely (due process) 4. Avoid emotional involvement 5. Relax setting

19. 6.1 Counseling Subordinates Continued D. Elements Necessary for a Good Counseling Session 6. Use positive counseling skills a. Lean forward b. Eye contact c. Resist distractions

20. 6.1 Counseling Subordinates Continued E. Special Cases 1. Anger a. Certain event or situation b. Angry about talking to you

21. 6.1 Counseling Subordinates Continued E. Special Cases 2. Sexual Preference a. Problems dealing with issue b. Working relationships

22. 6.1 Counseling Subordinates Continued E. Special Cases 3. Male-female a. Problem with counseling person of opposite sex b. Traditional sex roles

23. 6.1 Counseling Subordinates Continued E. Special Cases 4. Ethnicity a. Be sensitive to person of different ethnicity b. Understand their background

24. 6.1 Counseling Subordinates Continued E. Special Cases 5. Stress a. Work related (1) Officer-Deputy PTSD (2) Officer-Deputy suicide intervention and prevention

25. 6.1 Counseling Subordinates Continued E. Special Cases 5. Stress b. Off-duty related Excessive drinking Drinking & Driving

26. 6.1 Counseling Subordinates Continued E. Special Cases 6. Age a. Old supervisor vs. young employee b. Young supervisor vs. old employee

27. 6.1 Counseling Subordinates Continued E. Special Cases 7. Malcontent a. Strategies on dealing with employee b. Reason employee is malcontent

28. 6.1 Counseling Subordinates Continued E. Special Cases 8. Burnout a. How can you turn employee around b. Set goals

29. 6.1 Counseling Subordinates Continued E. Special Cases 9. Alibis a. Talk about maturity b. Talk about ownership

30. 6.1 Counseling Subordinates Continued E. Special Cases 10.Injured on Duty a. Long term b. Short term

31. 6.1 Counseling Subordinates Continued E. Special Cases 11.Withdrawal a. Reason employee is withdrawn b. Give examples of effective counseling methods

32. 6.1 Counseling Subordinates Continued E. Special Cases 12.Manipulators a. Effect on organization b. Give examples of effective counseling methods

33. CLASS PRACTICAL EXERCISE Special Cases 1. Using counseling form in your participant handout you will select a partner and role play giving your partner a written counseling . 2. After first person is finished switch roles. 3. Share with Peers (Class)

36. 6.1 Counseling Subordinates Continued F. Barriers to Successful Counseling 1. Bias (on the part of either party) 2. Rank (employee sometimes distrusts anyone with rank)

37. 6.1 Counseling Subordinates Continued F. Barriers to Successful Counseling 3. Fear (what is going to happen) 4. Indifference (the boss really doesn't care)

38. 6.1 Counseling Subordinates Continued F. Barriers to Successful Counseling 5. Lack of feedback (what goes up doesn't come down) 6. Time constraints (set realistic time schedules)

39. 6.1 Counseling Subordinates Continued F. Barriers to Successful Counseling 7. Short stopping of information (don't let this get to the captain) 8. Ego (what will the boss think if my subordinates come up with better ideas than I do?)

40. 6.1 Counseling Subordinates Continued F. Barriers to Successful Counseling 9. Jealousy (if I help him he'll just look better for promotion) 10. Psychomania (he won't know which way to move with this one)

41. 6.1 Counseling Subordinates Continued F. Barriers to Successful Counseling 11. Distance (the farther he is, the less he gets)

42. 6.1 Counseling Subordinates Continued F. Barriers to Successful Counseling 12. Distrust (if I tell him that, he'll use it against me)

43. 6.1 Counseling Subordinates Continued F. Barriers to Successful Counseling 13. Poor listening skills

44. 6.1 Counseling Subordinates Continued G. Contemporary Counseling Issues 1. Supervisors needs to be alert to problems that are not yet job related, but will be if proactive steps are not taken

45. 6.1 Counseling Subordinates Continued G. Contemporary Counseling Issues 1. Supervisors needs to be alert to problems that are not yet job related, but will be if proactive steps are not taken a. Alcohol b. Drugs

46. 6.1 Counseling Subordinates Continued G. Contemporary Counseling Issues 1. Supervisors needs to be alert to problems that are not yet job related, but will be if proactive steps are not taken c. Marital d. Early Indicators— performance problems

47. 6.1 Counseling Subordinates Continued G. Contemporary Counseling Issues 1. Supervisors needs to be alert to problems that are not yet job related, but will be if proactive steps are not taken e. Personal relationships with other employees, members of opposite sex Or same sex

48. 6.1 Counseling Subordinates Continued G. Contemporary Counseling Issues 2. If supervisor is not well prepared to deal with these issues the situation can be come very volatile

49. 6.1 Counseling Subordinates Continued G. Contemporary Counseling Issues 3. Be aware of all possible resources, both internal and external, that are available

50. CLASS PRACTICAL EXERCISE Contemporary Issues 1. Using counseling form in your participant handout you will counsel your partner role play giving your partner a written counseling for one of the contemporary counseling issues just covered. 2. After first person is finished switch roles. 3. Share with Peers (Class)